Hi all, I have naturally curly coarse thick hair, that I try to straighten every 6 months with a permanent chemical process. And I also highlight it every 3-4 months here and there (its too long in between visits, but I never have time!

If you look under the straightening threads near the bottom, I just posted a thread regarding my hair tragedy.  I had my hair straightened at a professional salon on Thursday night with a product named Rusk Anti-Curl.  First I loved it, but as the weekend went on and I was finally able to wash my hair Saturday night, I realized, I had a lot of breakage, to the point I feel as if I was given a buzz cut..(that is how it feels on top of my head) I'm luck enough that my hair is thick enough so that it doesn't show, but I've lost a lot of hair, and have been left with stubbles all over. 

I've called the salon now 2 times this morning without someone getting back to me, they are open, I've spoken with the receptionist each time.   I think they are ignoring me...its been 5 hours since my first phone call. 

I'm so upset, I've cried most of today and yesterday.  They were closed yesterday otherwise, they would've heard from me then.

any suggetions as to what can help my hair? and how to deal with the salon? I don't normally complain to businesses...I run a business myself, and I know what its like...but I feel this needs addressing, other than the fact I'm also calling for advice!