Ack Pato that's a terrible story. Honestly I've seen people's hair turn green from well water due to the minerals in the water itself...which IMO seems like where your problem began. Obviously you could get a water softener installed to help remove some of those harsh minerals and resolve your water problem that way.
Lightener It's hard to tell without knowing what they used to lighten your hair. Regardless I've never seen hair turn black when a lightener was used. After lightening did he try to tone the hair with a color or something that you could just be forgetting? I don't use Wella but their cream lightener for on or off the scalp lightening is excellent. Typically bleach should only be used with 20 or 30 volume to lighten I guess it's possible the stylist used 40 volume or did something like put you under the dryer and then you began to feel irratation, burning, etc.
Color Remover is similar to bleach in that it lifts the artificial pigment in stages so the end result is usually a brassy orange color that needs to be toned with 10 volume and color. I've never seen hair smoke from using color remover but I guess anything is possible.
Haircolor can always be fixed you just need to remember that you need to deep condition your hair often after any chemical service, perm, color, relaxer, etc. Those chemicals they put on your hair have a very high alkaline PH in the range of 10 - 14 and typically hair has a normal PH of 5 so those services when they are performed pull moisture out from the hair strands and leave them dry and almost feeling like straw if they are overprocessed. It's difficult for me to assess your hair without actually seeing it but I'd suggest deep conditioning your hair weekly for 6 weeks and get yourself a moisturizing shampoo and conditioner to use daily to help improve the hair's condition before you try any other chemical service. The moisturizing shampoo, conditioner and deep conditioning treatments will help to even out the porosity of the hairstrands which sometimes after a chemical service then to be more pourus on the ends of the hair than they are closer to the scalp.
Anytime your hair is colored the roots should be done first then your previously colored hair which has already been chemically processed should be done for the last 20 minutes or so. If it's left on too long on the midshafts to ends of your hair the color could pull darker than the roots and the color will not look even throughout the hairstrands. I'm sure you've seen this on people and wondered why their hair is 2 different colors.
I would recommend finding another master colorist and visit them for a consultation and explain your situation to them just as you have on this thread. Tell them what you want to be colorwise and ask them if they feel comfortable about doing it. Express your fears and concerns and talk to them about the bad experience you had. The more information they have about your haircoloring disaster the better they will be able to accomplish your goal of a satisfactory haircolor that you will be happy with.
What I'd suggest is something like a medium brown let's say Goldwell Level 6 with 20 volume developer. I don't think you should be going lighter at this point like lets say back to blonde....that means bleaching the hair and from the sounds of it your hair is already distressed so no need to stress it out more. After the color service do another round of deep conditioning treatments for 6 weeks and continue to use a moisturizing shampoo for color treated hair and a conditioner as well.
What you are looking to have done is a corrective color service. They cost big bucks $150 - $200 but it depends on what it's worth to you. I wouldn't recommend trying to fix it yourself.....if you don't know what your doing then the end result could be even worse than what you have done to your hair now. I've seen people who keep coloring their hair to the point that it breaks off at or near the scalp and the end result is a short haircut much shorter than they ever wanted.
Leave it to a professional. Just guessing as to the process for your hair they might fill the orange parts of your hair and roots with a red filler to get a more even tone to your hair and then color you brown over it. Like I said it's hard to say how I'd approach it without actually seeing it but find yourself a good master colorist who knows what they are doing.
G'luck
To learn more about HairColoring read my thread here....
http://www.hairboutique.com/forum/forum_posts.asp?TID=40328&PN=1 - http://www.hairboutique.com/forum/forum_posts.asp?TID=40328& amp;PN=1
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