they ruined my hair.

true further processing will cause damage, but if your really wanting to get rid of hair use an ash color, like light ash brown or anything with "ash " in it, it will tone down the red, a whole lot,in my case my hair is a bit damaged but I used a neutral brown and teh red is almost completely out, now I will use a mix of light ash brown .peroxide and mixed with shampoo to tone it a bit more, anyway deep condition your hair frequently and wait about a month and when its strong enough GO FOR IT! but if your hair is still very weak its best to wait good luck on whatever you decide

Listen to the new colorist. Overprocessing does your hair no good and will cause further breakage. It happened to me before and I was forced to grow it out. Patience is tough, but the good news that people grow on average 6 inches a year. So that's not so bad as you grow out and then re-do your color. Haircolor will still be around anyway. Go back to that colorist the next time if she's still around.

I told the colorist that I didn't want red. It came out red and seemed to get brassier and redder with time. So I went somewhere else and they did low lights... which looked crappy.. now my hair is breaking off, my natural wave is just frizz and my shine is totally gone. I put a dark semi color over it and also got a big hair cut to get rid of a lot of the damage... now my hair is much shorter than what looks good on me and the color is very dark which doesn't suit me either. I was told by a new colorist that I need to grow out the old color... if she were to do anything to change the color it would damage my hair more... break it more.. etc. Any suggestions... should I lighten it anyway? this is depressing me...