Roots are lighter than ends

I had something similar happen...I wound up with bright red on my head, and my length was almost brown. That was a salon job too. (My length was more porous/ damaged than the 6 inches close to my head, so it absorbed darker color...I was going from blonde to red) I was lucky because it was summer so I just wore hats until the length faded to the same red as the top.

I guess you only really have a couple of choices.
1. Leave it and don't worry about it/ wear scarves or hats. (Not a very good permanant solution).
2. Try repeated washing and conditioning on the length only to get it to fade more.
3. Go back to the salon and tell them to redye it. (It sounds to me like since you were going from darker to lighter red, maybe they just got more dye (peroxide) on your scalp than on your length? I don't know, that really shouldn't be a problem but it's odd that your roots wound up lighter than the length, which by nature is naturally more damaged).

To Susan W: It seemed odd to me as well that the roots were becoming lighter than the ends, especially since the roots are the healthiest part of the hair and should really stay true in color. When I went to the salon, I was making a color change from medium brown with golden blonde highlights, to medium auburn/red - which I've had before. My natural is very dark brown. I called my colorist to discuss the problem, and she said that this was occuring because I had a lot of greys (premature, I might add) and the dye is apparently not holding onto those greys as well as it is on the ends of the hair. Her recommendation was to concentrate my shampoo on the lenght of the hair, and not to use a shampoo for color-treated hair, in the hope that this will even out the color more. If this doesn't work, she said that I could come in to see her, before I'm due for my touch-up in a few weeks. She claimed that the next time I come in, she will use more 7N, and that should help the situation. I'm not really sure what that means, but, we'll see....

i guess u did not here me she needs to repigment the end of your hair.. repigment the ends of your hair what do u thinck 7n is gonna do.

and i didnt read. I didnt read the part about gray.. Gray will be how it wants to be find out what color line she is using i use a lot of diffrent color lines but i love the paul mitchell line.. didnt mean to cause any problems hope your hair starts doing what u want.. i told my mom when my hair is gray i think im ganna wax my head and go bald..hahah.. some times u just have to try diffrent things dont give up yet..