This stylist is probably so insistant that she takes them out herself because she wants to make sure if she gives you your money back that the extensions will really come out, so that you're not wearing her extensions for 'free'. Sounds stupid, I know, but then again the stylist sounds stupid too.
Not only do I feel bad for you but I would like to help you with this problem. She is obviously gonna just keep coming up with excuses so she doesn't have to reimburse you. What area do you live in? I'm just trying to help you. I will help you in any way I can. The only reason she is upset that you went to somebody other than who she recommended to cut your hair is because they probably have a deal that who ever she sends to the girl who cuts hair will get a break for referring her. Let me know! At this point and time,,,,,,,,,,,,,I wouldn't trust her at all.
Gettin' Lengthy Hair Extentions
asinnamon
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Why is she so insistant that she be the one that take them out?? I wonder if she wants to keep the hair and re use it? She doesn't sound very ethical! I'm so sorry you have gone thru this!!
Oh my lord. I have been so strong through this whole thing and now I'm going to break down. I signed a form stating that she told me what kind of hair she was using and what products to use as well as the name and number of someone who could cut my hair (not for almost a week after they were done) and such. Now she is trying to say that I broke some agreement because I went to a different salon to have them cut. She never told me I was not allowed to go somewhere else!!! I'm going to snap and cry or something. I don't deserve this bull.
Is she charging you to remove the extensions? As harsh as it sounds, she will just use acetone to get them out, and pretty much anybody can do that. I don't know where you live but I would be willing to remove them for you for nothing just because of all the hell you have been through. When I had my GL's removed, she used acetone. I often use that to remove my clients extensions when doing maintenance on their hair. Let me know!
i was getting more and more pissed off as i read through your whole saga.......i am very glad you are getting your money back, but you keep your eye in the mirror on her (take your own handheld mirror if you have to) while she removes this crap that she put in your hair....if she sucks this bad at putting them in i am really afraid for how she manages to remove them.....if one little piece of your hair is getting ripped off during removal: grab your refund and run back home, get on this forum and let the EXPERTS here tell you how to get it out...........
and then, let the EXPERTS tell you how to affordably put some purty hair back in!!!!
good luck! (and if it were me i would be rude as hell when i leave the place)
leyda
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Good news girls, she has agreed to refund me my money IF I go to her to get them taken out. I figure that a couple hours of uncomfy silence (lol) to get them taken out is worth it to get my money back.
Yeah, she isn't licenced under great lengths, she has her own company, thats why she claims she does better then them. lol. Clearly not. I had it all cut into a bob until I can get them taken out and it looks better now, so I don't have to wear a hat now lol. But the girl who cut my hair has been cutting extensions for years and she was so MAD. lol. She was like "I am so ANGRY at what this girl as done to you!!" She said the bonds wern't put in right, she used too much glue, didn't used enough hair and also didn't leave any spaces between bonds so there was none of my hair to cover them. Made me feel good to have someone be angry with me.
You guys are awesome too, thank you for letting me vent and sympathising with me.
Well you know customer service is the one key thing I keep in mind. If your hair was to thin or to thick she should have discovered that prior to applying the extensions. She probably didn't order enough hair. That hair is really expensive.
I feel for you all! I went for a consultation many many years ago and she just happened to have my color on hand so of course in all my excitement I went for it. Well they used some sort of fishing plastic string and used it to tie the extensions to my own hair? They left me sitting there in between other customers. I was there from about 10am to 7pm just mostly waiting for them to come back! They also snapped my picture without approval. I cried so much and yelled at them when they were done and found out I was not the only unhappy customer. I called the BBB and complained.
It left bald spots and looked hideous, cost a couple grand, I cried so much I felt so humiliated. That's just one story!
I'm so sorry you had that experience, mabey you can find a friend to help you or someone close by from the hair board? I'm hoping all works out well for you!
Honestly, I don't think it (hair) get's any better than Great Length's. What was her quote?!? "I have reached out further than Great Length's". So she did you some big favor?!?! Ok so the hair is really good quality, but what about the installation??? That plays a very big..................... No........... HUGE part of how your extensions look.
I hate to hear stories like this. Why can't people just say "OK, I screwed up" and take responsibility for their actions. As far as I'm concerned, you should be reimbursed for at least the installation of the hair. If a client of mine was that unhappy, I wouldn't resitate to reimburse them their money. Some people just don't get it! I have been in your position and I really hope that this get's resolved whether it's fixing your hair or getting your money back. Best of luck to you!
Thank you Sammy. I agree. My mother is going to try emailing her as she is very good with her words and making people understand, much better then I am. So we are going to see if anything comes of that and if not I will be making some phone calls thats for sure.
I hate it when people say it's not their fault. Whatever happened to 'the customer is always right'? Sometimes it is a clients fault and sometimes it's the extensionists fault. Whoever is to blame needs to hold their hands up and correct what they've done wrong. n your case it's CLEARLY not you!
It's one thing to place the bonds incorrectly. It's another to do a botch job with the colour. But the corker for me is 'leave it for a week and the bonds will lay flat'? Excuse ME? You shouldn't have to wait a week for your hair to look right. That is ridiculous.
And judging by her email to you she's extremely pompous (the sister or whoever). To do a bad job then lapse into self-worship!
I agree with malibu. Report her as she doesn't know what she's doing. For a small amount, ok, drop it and learn a lesson but when you're dealing with that much money you can't let it go.
I really feel for you and hope she gets what's coming to her.
I went to another salon to see what they think and as soon as I took my hat off they gasped and asked who the heck did this to my poor head. The girl who did this didn't leave any spaces, she did all of my hair which means that there is none of my hair to cover the bonds. I e-mailed this girls sister/boss and she was quite rude about it all, saying that I need to wait a week because the bonds will lay flat after a week (that clearly doesnt matter since you can still see all of them) and that in the pictures I sent her it wasn't styled (yes it was it was blow dryed and flatironed!) and I told her I tlaked to someone who does great lengths and they said it was done wrong and she said "As for Great lengths , I am great lengths I have been doing great lengths even before they branched out into Canada I've been doing them in the states for 10 years now. Great lengths just came to Canada 3 years ago, & now salons in this area are taking the course here. But I have reached out even further then great lengths I use better qaulity hair, & all of my clients notice that" so apperently she thinks she is the god of great lengths or something to which the stylists I talked to laughed histericly. But whatever. Then she tells me that I have thin hair and she couldn't add more hair then that. Then goes back and contradicts herself and says she might be able to add more hair, but only a little bit. Yet when her sister was doing the extensions she kept telling me how much hair I have and how it is so thick. So basiclly in the email the boss of the company says that nothing can be done and I am to blame.
leelou
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aww bless poor you i feel so very sorry for you as its such a big thing and so very expensive that when it doesnt turn out as its supposed to do it can be really gutting!! hope you get a satisfactory result with this!! if you dont let me know and ill send the boys round LOL!!
xxx Leanne
malibu
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Gsmile is right. You should ask for her to add more. If you color it,
have her do it because if you go to someone else she doesn't have to
take responsibility if the hair gets damaged. A lot times when
you color the extension hair you can ruin it so have her do it!!
Take loads of pictures. If you have to sue her you will have the
pictures plus the word of another professional to say it wasn't done
right. Give the "stylist" a chance to fix it, otherwise you have no
case.
And, if she doesn't fix it, report her to the Better Business Bureau by
phone. When you do it throught the internet you don't get
anywhere.
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Immortal2111 quoting the Great Lengths stylist wrote:
