Hair Product Problem

My hair is naturally dark brown, but it is bleached blonde.  I used the 3 in 1 (shampoo/conditioner/body wash) strawberry daquiri flavored product made by The Bath Lounge, and it turned my hair pink in spots!  I left a voicemail with the company to let them know, and they called me back, but didn't apologize or anything!  The lady said this has never happened before, and said they don't use any dyes in their all-natural products, just food coloring - which is water soluable.  I used the product yesterday morning, and tried using Herbal Essences shampoo, and it has not yet washed out.  I let the lady know this, and she said using a clarifying shampoo like neutrogena should get it out, or to go to a local beauty shop and ask for their recommendations.  I can't believe they didn't offer to reimburse me or apologize or anything!  Just a warning to others with bleached hair to not use this product, or to make sure it is shaken well before use (my best guess is that the coloring pooled in the bottle and I didn't shake it before use).

I do not know how pourous your hair is but you may want to try this 1 part bleach 1 part peroxide and 2 parts shampoo mix it all together and use it as a shampoo. I use it to brighten up my blonde ( white ) hair.

Well if they use food coloring, then that explains it. The stuff can really stain. It is actually what they use to dye dog's hair. You know, like those people who dye their white poodles pink. So that's probably why it did the same thing to you. Try the vinegar solution, it should work. Or dish washing detergent (I know it sounds crazy but it works)

I know it sounds a little harsh. I actually heard the tip from a hair colorist thought. I guess they use that in extreme cases.