Mad at Glamourhair.com!!!

I love the hair but I have repeatedly disapointed by the customer service and I am soooooo frustrated right now that I want to share my story with you.

 

1st Story

A few months ago, I ask their customer service if they would accept a french credit card, a mastercard. They explain to me that they need a card with the same billing+shipping address, which I understand. I tell them that I could use my boyfriend's card instead, since I am living w/him in DC!

They say ok. I make my order, receive the hair, but the nuance (a mix of 22/27) was way more golden that the previous mix of 22/27 I had ordered from them in the past. I email them to receive a return form, remind the SAME woman that I used my boyfriend's credit card - with his consent of course!-. She replies to me in a mean way, almost considers me like a criminal because I have used someone else's credit card, and refuses any exchange of any sort. I cannot believe this!! I copy her the email she wrote me advising that I use my boyfriend's credit card and she tells me that he should have done the order himself with his email address. What a big difference! If only she knew who he works for!

 

After a few rude emails from their customer service, they agree that I send a money order to pay the extra restocking fees+shipping fees for the exchange.

 

2nd story

I have found a new hair on their website, called "seamless", and the method looks so nice that I had to try it. I put aside my bad feelings for the customer service and decide to give Glamourhair another chance. I sent them at the end of last July an order form by mail+ a money order, the total amount was $230 for all the seamless method supplies. I have a tracking number and I know that they received my package on the 4th of August. So 12 days ago. I have paid $13 for shipping fees, and was expecting my package to arrive this week, between tuesday and friday. I decide to email them because I don't see anything coming.. and the customer service just tells me they haven't even processed my order. They can't tell me when it will be processed, and when it will, it will take a few more days because it's money order, so maybe by the end of the month I will receive it!!

I can't believe that they call themself professionnals! I am going to move out of my appartment where I live in now at the end of the month and I don't even  know if I'll be able to receive this hair in the end!

 

Anyway, I am telling you this so that less girls like me get "trapped" in that kind of situations with this website.

I know that there are a lot of great websites and dedicated persons in this business but unfortunately, not everybody does his work the way he should.

Good luck to you!

So be careful, even though they tell you 7 to 10 days for handling+shipping and you pay $13, you might have to wait a whole month to get your things, just like me!

 

And I may have moved out of my appartment by the time it arrives, so I don't even know if I will ever see the hair ordered!

Sorry that happened to you!

I had never experienced  problems with any other place that I had orded hair from before but I had terrible service with glamourhair.   The girl was very rude - repeatedly. I couldn't believe the service.   I will never order anything from them again.  There are just to many other reputable places to order from.....companies that know what good customer service means.