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Sultry Hair Ripoff!
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aranda View Drop Down
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Joined: September 25 2007
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Points: 2 		Post Options Post Options   Thanks (0) Thanks(0)   Quote aranda Quote  Post ReplyReply Direct Link To This Post Topic: Sultry Hair Ripoff!
    Posted: September 25 2007 at 1:41pm
I ordered abt $250 worth of hair on sultryhair.com
I ordered on the 4th of September. Today is the 25th
I sent numerous emails.
Aurora( the owner) keeps telling me (only 1 message) taht the hair will be shipped within 7 days of order day. Which should be the 11th
Clearly sbdy is bot good at math or  is trying to RIP me OFF.
I ordered based on good comments from other people online.
I was supposed to use the hair for my sister wedding.
It been 3 WEEKS.
I want to file a police report
Can somebdy tell me the steps to take ?
Thanks
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carameldiva View Drop Down
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Points: 856 		Post Options Post Options   Thanks (0) Thanks(0)   Quote carameldiva Quote  Post ReplyReply Direct Link To This Post Posted: September 27 2007 at 8:06am
Contact the Better Business Bureau and report them. They can give you an address and phone number and aid you in filing a complaint. Also report it to your credit card company(maybe you can get your money back). I am so sorry that you had to experience this. It happened to me twice over the years and I warned others not to deal with them but i also reported them to the Better Business Bureau which does more damage to them and their credibility. I was shocked to find out how many other complaints had been filed against them.
Me and you, your cousin and your momma too rollin on da strip on bow's
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ccmuffingirl View Drop Down
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Joined: September 01 2007
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Points: 62 		Post Options Post Options   Thanks (0) Thanks(0)   Quote ccmuffingirl Quote  Post ReplyReply Direct Link To This Post Posted: September 27 2007 at 7:13pm
Yeah, girl.  Do something!  They can't get away with ripping you off like that.  That's what I hate about ordering stuff online.  Sometimes they are extremely slow about giving you what you ordered, making you think they've ripped you off.  Yes, you should do as CaramelDiva said and contact the Better Business Bureau.
"And forget not that the earth delights to feel your bare feet and the winds long to play with your hair"--Kahlil Gibran
http://public.fotki.com/ccmuffingirl/
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femmemuscle View Drop Down
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Points: 206 		Post Options Post Options   Thanks (0) Thanks(0)   Quote femmemuscle Quote  Post ReplyReply Direct Link To This Post Posted: September 28 2007 at 8:05am
I'm very surprised..if you look on the internet, you mainly see several links of rave reviews regarding their service, and quality..
 
I'm sure the original poster did her "background check" before ordering..i was pretty much fooled too..there are several positive feedback links regarding this company and product..i mean really..i wouldn't have known..
 
The BBB is pretty good at taking care of this mess..and sometimes they definitely drag their feet...i had a situation happen with a company called Makeup Mania..that went on for about 3 months..I had immediately filed a complaint with the BBB about 1 month into the situation..2 months afterwards, the company and i finally came to an agreement...this was after all my hard work..
 
about 6 or 9 months later, i receive an email from the BBB saying that they were willing and ready to help my situation and would i please go over in detail what had transpired..
 
i returned an email stating that the situation was not only under control - but totally OVER..AND that  they were about as worthless as a low fart in a high wind..
 
 
some days, it's just not worth chewing through the restraints.
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*~earthangel*~ View Drop Down
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Points: 103 		Post Options Post Options   Thanks (0) Thanks(0)   Quote *~earthangel*~ Quote  Post ReplyReply Direct Link To This Post Posted: September 28 2007 at 2:00pm
I am jus so sorry this happened to you.
My Fotki

[url=http://www.pikistrips.com/clicked/24680082][/ur
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Divavocals View Drop Down
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Points: 2351 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Divavocals Quote  Post ReplyReply Direct Link To This Post Posted: September 28 2007 at 10:24pm
If you paid with a credit card, contact your credit card company and report the charge.. If you paid with PayPal they have a whole dispute resolution process (you can read up on it on PayPals website..) The BBB isn't going to get you action nearly as quickly as these two steps will..
Check out the 5th So Cal offline luncheon?? For more info: divahairtalk.overthehillweb.com/lunch.html

Links to my fav vendors & hair albums + Weave 101 information: divahairtalk.overthehillweb.com
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aranda View Drop Down
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Joined: September 25 2007
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Points: 2 		Post Options Post Options   Thanks (0) Thanks(0)   Quote aranda Quote  Post ReplyReply Direct Link To This Post Posted: September 28 2007 at 10:53pm
Thanks Ladies for your kind words and advice.
I called my bank and they say they can't do nthing coz I made the transaction myself.
I am working in a law firm handling business law and I am going to talk to my boss about this
I followed your advice and filed a complaint with BBB
So to all your ladies out there : THANK YOU
I will keep you posted
 
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Divavocals View Drop Down
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Points: 2351 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Divavocals Quote  Post ReplyReply Direct Link To This Post Posted: September 29 2007 at 11:00am
Originally posted by aranda aranda wrote:

Thanks Ladies for your kind words and advice.
I called my bank and they say they can't do nthing coz I made the transaction myself.
I am working in a law firm handling business law and I am going to talk to my boss about this
I followed your advice and filed a complaint with BBB
So to all your ladies out there : THANK YOU
I will keep you posted
 
That doesn't make sense.. You ordered merchandise and didn;t receive it.. They should reverse the charge..

I thought Sultry used PayPal as a payment processor.. if so, try going through PayPal's dispute resolution..


Edited by Divavocals - September 29 2007 at 11:02am
Check out the 5th So Cal offline luncheon?? For more info: divahairtalk.overthehillweb.com/lunch.html

Links to my fav vendors & hair albums + Weave 101 information: divahairtalk.overthehillweb.com
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carameldiva View Drop Down
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Joined: March 28 2004
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Points: 856 		Post Options Post Options   Thanks (0) Thanks(0)   Quote carameldiva Quote  Post ReplyReply Direct Link To This Post Posted: September 29 2007 at 12:13pm
I'm glad that you filed a complaint with the BBB and please keep us posted as to what your boss says and what the end result is ok.
Me and you, your cousin and your momma too rollin on da strip on bow's
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femmemuscle View Drop Down
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Points: 206 		Post Options Post Options   Thanks (0) Thanks(0)   Quote femmemuscle Quote  Post ReplyReply Direct Link To This Post Posted: September 29 2007 at 6:16pm
diva vocals is right...i just made a complaint about a company called Naturesstore.com..This was in June..haven't heard from the BBB yet..and that was almost 4 months ago..
 
 
some days, it's just not worth chewing through the restraints.
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