Banishing Bad Hair Days since 1997!™
Articles
Blogs
Celebs
Hair Loss
HairTalk®
Ask Karen™
Gallery
Glossary
  New Posts New Posts RSS Feed - order from yourhairshop.com
  FAQ FAQ  Forum Search   Register Register  Login Login

order from yourhairshop.com
 Post Reply Post Reply
Author
  Topic Search Topic Search  Topic Options Topic Options
cardaleia View Drop Down
Newbie
Newbie


Joined: March 17 2008
Status: Offline
Points: 50 		Post Options Post Options   Thanks (0) Thanks(0)   Quote cardaleia Quote  Post ReplyReply Direct Link To This Post Topic: order from yourhairshop.com
    Posted: March 20 2008 at 10:14am
Please, I need help, I placed an order with yourhairshop.com and was notified that the hair I ordered is no longer in stock, they suggested another similar, but not something that would work for me, I have tried several times to e-mail them back and call to let them know I DONT WANT THE HAIR, but I havent heard back from them I hope they dont ship me out something I DO NOT WANT, I cant believe I havent heard from them! can anybody help, or do I just have to report this to my credit card company and file a formal complaint any help would greatly be apprciated thanks in advance
Back to Top
sarytyr View Drop Down
Junior Member
Junior Member
Avatar

Joined: November 21 2005
Status: Offline
Points: 287 		Post Options Post Options   Thanks (0) Thanks(0)   Quote sarytyr Quote  Post ReplyReply Direct Link To This Post Posted: March 20 2008 at 10:49am
How long has it been since your last email? If it has been less than 24 hours since your first email, be patient.  I think that Kristin said once that she processes emails at least once a day. 

Edited by sarytyr - March 20 2008 at 10:57am
Back to Top
cardaleia View Drop Down
Newbie
Newbie


Joined: March 17 2008
Status: Offline
Points: 50 		Post Options Post Options   Thanks (0) Thanks(0)   Quote cardaleia Quote  Post ReplyReply Direct Link To This Post Posted: March 20 2008 at 11:54am
Thanks for your prompt reply, the last e-mail was yesterday and it was the only one, also everytime I try to e-mail, it comes back address no correct, I've tried the addresses they recommended!Well I'll hold tight for awhile but if I don't hear anything by the end of the bussiness day then I'm just going to notify my credit card company. Thanks again I appreciated it
Back to Top
malibu View Drop Down
Senior Member
Senior Member
Avatar

Joined: February 17 2006
Status: Offline
Points: 1531 		Post Options Post Options   Thanks (0) Thanks(0)   Quote malibu Quote  Post ReplyReply Direct Link To This Post Posted: March 20 2008 at 12:01pm
I have to think that Kristin would replace the order with the same hair. It just wouldn't make sense for her to send you something else...ya know? You said you ordered the dlux? So she's probably replacing it with the tease and most likely it's the same color and texture. If you bought the dlux on sale then she's actually standing by the sale price of the dlux.

Back to Top
MissDeanna View Drop Down
Newbie
Newbie
Avatar

Joined: February 26 2008
Status: Offline
Points: 15 		Post Options Post Options   Thanks (0) Thanks(0)   Quote MissDeanna Quote  Post ReplyReply Direct Link To This Post Posted: March 21 2008 at 3:05pm

I sent you a pm. Hope everything works out.
Back to Top
cardaleia View Drop Down
Newbie
Newbie


Joined: March 17 2008
Status: Offline
Points: 50 		Post Options Post Options   Thanks (0) Thanks(0)   Quote cardaleia Quote  Post ReplyReply Direct Link To This Post Posted: March 21 2008 at 9:31pm
Thanks to all who relpied, I really appreciate it, also for Sherri who suggested wagman, yes they sent me out a sample, quickly, and there Indian, #2, deep curl 24" seems to be my choice, do you know if it is remy,cuticle, i'm new to all this thanks any reply info would be great

Edited by cardaleia - March 21 2008 at 9:34pm
Back to Top
Poose View Drop Down
Member
Member
Avatar

Joined: September 09 2005
Status: Offline
Points: 520 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Poose Quote  Post ReplyReply Direct Link To This Post Posted: March 22 2008 at 12:22am
Originally posted by cardaleia cardaleia wrote:

several times to e-mail them back and call to let them know I DONT WANT THE HAIR,


By law they have to cancel your order if you have requested them to do so, if you ask them to before they have shipped what you actually ordered.
So I wouldn't worry about it, I doubt they'd ship you something you didn't order.
Most companies will send you a courtesy e-mail as a confirmation of this.
^..^
Back to Top
cardaleia View Drop Down
Newbie
Newbie


Joined: March 17 2008
Status: Offline
Points: 50 		Post Options Post Options   Thanks (0) Thanks(0)   Quote cardaleia Quote  Post ReplyReply Direct Link To This Post Posted: March 26 2008 at 10:14pm
Up date , I was told I'd get a refund on the hair that wasn't sent and I did recieve the rest of the order, pretty quickly, It went smooth I thank Kristen and I would recomend your hair shop to anyone, only thing is they don't seem to have what I need which is at least 22" dark brown #2 curly or deep wave or french refine ,something with a nice curl I hope they do in the future. Thanks to all who helped with the info.
Back to Top
fakeizme View Drop Down
Member
Member
Avatar

Joined: February 28 2008
Location: Canada
Status: Offline
Points: 683 		Post Options Post Options   Thanks (0) Thanks(0)   Quote fakeizme Quote  Post ReplyReply Direct Link To This Post Posted: March 27 2008 at 12:49pm
thanks for the update Cardaleia. Glad everything worked out, but sorry you didn't get exactly what you were looking for. It sounds like Wagman's might be the way to go for you. Or I have had good experiences buying from Ebay seller http://stores.ebay.ca/BEAUTY-EXPRESS-UK-LTD-SUPERMODEL_W0QQssPageNameZstrkQ3amefsQ3amesstQQtZkm. Never had any problems with them and I believe they have various textures of hair.
Love clip-ins and tape!
Back to Top
 Post Reply Post Reply
  Share Topic   

Forum Jump Forum Permissions View Drop Down