OMG!!!!! HELP!!!!! (horrible highlights!)

Message Topic Search Topic Options Post Reply Create New Topic Printable Version Translate Topic

   Horrible doesn't even begin to describe the horror that is my hair!

I just moved to a new town and had to pick a new stylist, I met a lady who said she owned she and her husband own salon and it just happened to be right down the street from my home ~ fabulous, couldn't have asked for better!

She responded to all of my questions and assured me that she had extensive knowledge in highlighting semi long hair...   she made me feel comfortable.

As soon as I sat down in the chair this morning she started immediately to start to section off my hair without even consulting me, I had to ask her what colors she'd be using, how heavy or light she'd be going ~ by this point I thought she must have assumed I wanted what I already had, chunky buttery highlights on my medium brown hair, mainly on top.

She then said she was going a bit heavier than before, that it would be better for summer - Ok, no big deal, I am game for change every now and then.

When she blew it out I was amazed at just how much blonder I was - it was almost ALL blonde, except where it was blotchy brown! And when I say BLOTCHY, I do mean BLOTCHY!!!!!!

I could have butchered myself like this at home with a $10 drug store highlighting kit! I said right then and there NO WAY this is awful, I demnded to know what she had done and how she could have done such a poor job, this was beyond unprofessional, this was a nightmare!

She then tried to blame my past highlights and I quickly said NO, can't be, my roots were at least 2.5 inches long and the problem with my hair now is that the root was extremely blonde, then down the shaft it went brown and then was the color of the previous highlight!!!!!!!!!!! Can you image!!!!!!! And this was ALL OVER MY HEAD!!!! (the color just started and stopped in various places all over my head and also had those skip marks you sometimes get, know what I mean, where the color wasn't applied right or dripped????).

She said she could fix it, so here we go, another hour and half, her husband washed out the foils because now she was busy with another client and he was so rough with my head and used extremely COLD water to wash my hair, it was disgracful!

When she rough blew out my hair she used a square plastic bristle brush, I could hear my hair snapping and breaking!!!!!!!

Once it was semi dry I could see that the damage had not been rectified but had WORSENED!!!!!!!!!!!!!!! I now not only had the blond roots that turned brown down the shaft then back to blonde but I now had huge patches of almost white blocks at the top of my head on each side of my part!!!!! It was horrifying!

I changed and came out and looked in the mirror at the register in the sun and wanted to cry, she walked up to me smiling and saying "how pretty it looked" I said you have got to be kidding, I am sorry but your saying its "pretty" cannot mask this, she knew it was wrong I could see it in her eyes but she was still trying to fake me out.

She then said that she had done all she could and that it was the fault of the original highlights and that the problem with them just showed up now as being a bad job with the new highlights today and I said GOOD GRIEF Do you really expect me to believe that?

She then said that I obviously was trying to get out of paying for the highlights, OH MY I cannot tell you what I wanted to say and do to her next! I did however inform her that I could pay for mine and everyone elses in there if I so chose to that it wasn't the money but that it was going to cost what she charges and then some to correct what she had done to me if that was even at all possible!

I then asked that she bring her other stylists over to look at what she had done and she said that I didn't owe her anything and that she didn't want me to pay her and then she walked away...I should have followed her and demanded that they all look at what she had done, but I just wanted to crawl into a corner and fade away...

I seriously want to sue this woman!!!!!!!!! Well, I'd really like to bust her mouth, truth be told!

I am going to find another salon tomorrow, I doubt I can do anything about it now as its been through too much today, I'll just have to live with it BUT I am going to send her and her husband the bill for whatever it costs to correct this problem, don't you agree they should pay to fix my hair since she did such a poir job on it?

And trust me, this is bad, really bad ~ anyone who saw this would think that I did it myself in the dark, no joke!

I cannot believe this woman is even a stylist, its that bad.

Any suggestions????????