Yes I ordered the heat wand and I love it!! It came to me in about a week, I would try emailing them again or try their number. If you don't have it, it is 1-800-368-6650. They are in PA so they are on eastern time, good luck!!
yes , I ordered and received mine w/in a week too. I called them after
2 days because I hadn't heard anything regarding shipping. And
she informed me it would ship that day. She say normal shipping time is
2 days after you order. I continued to check on it online at their
website.And mine said " processing" too, and never indicated
"shipped". But within 2 more days, it was delivered to my door by UPS.
My only complaint is that I never received any email indicating
shipping or tracking info from them. But based on the quick delivery, I
can't complain. Yours is probably on the way. Love the wand BTW
EDIT: I agree w/ Tangles. I found CSvc to be VERY nice.
Update...my order finally shipped as of August 9 and is due for
delivery tomorrow. However, no one ever responded to the two
emails I sent. I really would have appreciated them letting me
know that there was a delay, considering two and a half weeks passed
between the time I ordered and the time they shipped (and yes, I have
told them this).
gsmilie
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Joined: June 02 2005
Location: United States
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Points: 537
Sorry this happend to you, but I think you will be happy once your wand arrives!!!
I know how it bites to be waiting and waiting for something to arrive, and know one will return any messages!!! I am having the same issue with a LG order from the LGonline store. I just ended up ordering from Haircandy!!
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