I need some serious advice about a highlight looking ORANGE..M

Hi Jane
I am not a pro but have some experience with bleachingand being bleached. It was not your fault. In my opinion it was HER fault. A pro would have known exactly what to do for you. She simply did not lighten you enough, that is why you turned orange. You must be bleached to yellow or pale yellow depending on how light you wanna go.Then a toner is usually put on the bleached hair. Thats how you get a more natural looking blonde color.Also, foil highlighting would have looked better. It`s a more precise application than the cap. It sounds like she pulled to much hair through the cap.I am sorry to hear that it did not turn out right for you.
She will probably put a darker semi perm color over the whole head and try to highlight you again. Alot of colorists do this BUT it is better for your hair if she seperates out the lighter parts that you want to keep first (put them in foil)and then put the semi on the other parts. It will take longer to do it this way and is harder to do technically but she should be willing to do whatever it takes to get your hair corrected. If not, find someone who specialises in coloring hair. It doesnt sound like she has had many clients that are bleached. You could give her a chance to fix it but I would run to another person who just does color and bleaching. Good luck Jane!