Beautyworksusa.com any info?

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   Hi...sorry to hear of your problems getting your order.

If you used a Credit Card such as MasterCard, Visa, American Express you can file a charge back.  All CC companies require that any consumer who has a problem with a vendor...contact that vendor first and try to work it out.  

However, if you can show a paper trail (emails, phone call records) that you tried to contact a company and they don't respond...you can request a charge back and the CC company will investigate on your behalf.

It doesn't guarantee you'll get your money back but it often will shake the company so that they realize they have to respond or eat the chargeback.

Also, no one should ever do chargebacks frivolously because if you do too many, you can be penalized by the credit card companies.

However, if you have a valid reason for a chargeback, by all means, do it.  You will have to contact the CC company in question to find out how to file the chargeback.

Expect them to ask you if you already tried to work it out with the vendors. 

Hope that helps you.  Let us know how it all turns out for you.