HELP!!! HUGE KNOTS!!!

I had my 20" extensions from hairpiece.com installed on Monday via the microring method. I washed the extensions for the first time today and now the ends are seriously tangled into a HUGE knot! I put tons of conditioner on the ends in the shower and that did not help. I had noticed they were getting more tangled the last couple of days.

So, my question is....is there anything...anything at all...that I can do to get this tangled mess untangled or am I just going to need to take them out? I know I got a bad batch of hair and just don't know if there's a way to salvage it.

Kate

Thanks, Jenn -

Yes...been religious about taking care of the hair. I had the 16" extensions in from hairpiece.com for about 3 weeks and didn't have this issue. It's human hair...I know, I know....crapshoot! :)

I'm going to keep trying, but it's a serious huge mat. I called hairpiece.com and asked for help and they had no solutions. So I asked if they would refund me the $$ for the hair and they said they said it could be the way it was put in. Well...same girl put in these that put in the 16" ones, so that's not the issue. And I've taken care of them the same way as the last ones. Makes me want to SCREAM!!!

#1 - work on the hair when it's dry. Do not coat with conditioners or wet the hair prior to detangling.

Don't comb down, backcomb the hair, pulling it up little by little out of the tangle.

If you're able to get the knots out, next time when washing, comb/brush thoroughly before shampooing & treat the length very gently. 20" is a lot of hair to wash so just let the lather fall down the length and gently squeeze.

If you have further trouble with your hair, remove all of it because you'll have nothing but problems from this point forward.

Thanks, Amm - I pretty much did all of the things you suggested in terms of washing. I just washed the scalp and let the shampoo fall where it may. I made sure to throughly detangle prior to washing.

I think it's a lost cause....this sucks!!!

How often do you detangle? Twice a day may not be nearly enough if you bought natural hair that's like mine. I have to detangle every two hours.

You need to detangle before you wash, and wash in the upright position, never upside down. And don't bring the hair up to your scalp to shampoo, leave it hanging and spread your product down to the ends.

Then detangle again with a wide tooth comb while rinsing out the conditioner.

Natural hair in perfect condition can be extremely tangly as a result of the fact that it comes from different people. Some hair just tangles more than others.

I have been using hairpeice 909 on my self and cliants for 6 months or so and this is why Ive been looking for somthing else. It's never the same my last batch was supose to have slight wave and it is so curly (turns out I like this better so wonder how I'll get it again!) But my last bag was like yours tangled while sitting still!! I want to try his and hers stick hair but they dont have a good selection yet. I allso order from short to long but it's the same stuff as hairpeice.

I am having them send me a price list and I still have to order there color ring but I am going to try them

I think the flash point hair from hairpiece.com is pure crap! I liked their prices and believed them when they said that they had quality hair, so I ordered enough of the remi 909 to do about 10 clients. Out of those 10 clients that I put that hair on, only 1 client didn't have huge tangling problems. So that is a 90% failure rate, and that's not acceptable, so I will never order from them again.

Not to add insult to injury, but...what have I always said about hair from hairpiece? It's pure garbage. People have come into their shop screaming that they've been sold crappy hair, and everyone just stands around looking at them, offer no help, nothing. So sorry this happened to you, krs. Really, I wish there was something to be done to keep people from having to go through this nightmare.
Next time go with Bohyme. Same price and 100% better hair every time.

I had service issues.

I paid but forgot to choose a shipping method. Some guy called after 9pm, closer to 10 to say that he could send me a paypal request for the 4 or whatever.

He sent it to the wrong address. I replied and explained to him that I had paid for the shipping with x address.

He kept sending me requests for gosh, what was it, 2 weeks?

Finally, I just put in another order for the extend tubes and emailed customer service explaining.

They refunded the money for the extend tubes and the shipping.

But geeze, what a PITA!

Rose

p.s. Someone recommended the generic Biosilk at Sally's? I got some today, the liters are on sale 2/10.00 and it works on my semi remi microring extensions, just fine :)