THE exact same thing just happened to me guys. i ordered yesterday too.i have been totally ripped off
>>>>>>>>>Hi - I just wanted to chime in on Biolustre.
I ordered it off of the website yesterday and have received no confirmation email. I only got a page right after I ordered with an order number on it. I accidently clicked away from that page before writing the number down and could not get back to it. I was trying to find out how long for shipping in their order tracker but you need that number so it was frustrating. I now have no way to track my order.
There is no email in the contact information, only a phone number. When you call it, it says all operators are busy, please leave a message, then the mailbox is full (no matter what time you call, day or night). I scoured the internet trying to find another number, and found another message board where a girl said she ordered it from the site 3 weeks ago had has received nothing yet. All her efforts to call have been the same as mine.
I just wanted to forewarn others about ordering directly from the company. I'm a little skeptical about a company you can't even reach! I hope I didn't just eat $50!!
Check with the BBB online before ordering, particularly if the warning bells are going off before sending money. If you read the report you'll see lots of complaints and they are no longer in business.
File Open Date: May 2003
TOB Classification: Mail Order & Catalog Shopping
BBB Membership: This company is not a member.
Nature Of Business
The firm offers a hair-care product.
Customer Experience
Based on BBB files, this company has an unsatisfactory record with the Bureau due to unanswered complaints. The company has resolved some complaints presented by the Bureau, however, the company did not respond to other complaints.
Complaints concern a failure to provide ordered merchandise, dissatisfaction with the merchandise, difficulty contacting the company, and a lack of responsiveness when customer's raised concerns. "
Additional File Information
According to information in Bureau files, this company is no longer in business. If you have an unresolved dispute with this company you may wish to seek legal advice.
i cancelled my card hopefuly teh transcation hasntgone through yet
o,k i just cancelled i bought a piece from sara last night and that has showed up on the transaction. but there isnt anything else... no biolustre showing up.
which i s good - cos if Saras transaction is showing up then the biolustre should as well if it had gone trhough. hopfully this means it hasnt gone through and my card is cancelled now so they wont be abel to take nyhting off me.
Edited by kirstyx1888xmac
Kalika
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lol well its true! If I bought "virgin" hair and found out it's been bleached and colored and permed.... but had BIOLUSTER on it therefor its "virgin" again, I would kick someone in a very tender area.
They just have very misleading info on the site "One application restores virgin hair so you can color, straighten and perm all you like". Sure, I'll also take some magic beans to. Bah, I hate people sometimes.
Bryan
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Just updating everyone - I actually received my biolustre order from the company this weekend, so I guess they are still in business, although you can't get a hold of anyone. There is an email address: biolustre@yahoo.com if anyone is trying to reach them still.
Of course, now I'm scared to use it on my hair! Maybe I'll just sell it on ebay. . .
kirstyx1888xmac
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I don't actually have extensions, when I searched the boards for biolustre this was the only forum that talked about it. I just have overprocessed hair
kirstyx1888xmac
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umm well i too would be reluctant to use it without testing first ..perhaps you could buy some cheap hair from bueauty supply store.. or you could just try a small bit on your hair underneath and clip the rest of your hair back so it doenst come into contact. that way if anything goes wrong it will only be a small bit at the back and no1 will notice. its always better to be cautious and do a sample test first - i doubt it will do any damage if anyhting you wil have wasted your money and it will do nothing but if you just try a wee bit of hair you dont have anything to lose.
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i have been totally ripped off
Kalika wrote:
but if you just try a wee bit of hair you dont have anything to lose.