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refund on hair extensions
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brandonlee View Drop Down
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Joined: October 30 2007
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Points: 64 		Post Options Post Options   Thanks (0) Thanks(0)   Quote brandonlee Quote  Post ReplyReply Direct Link To This Post Topic: refund on hair extensions
    Posted: October 30 2007 at 5:57pm
hi i ordered from hairextensionsnow.com.anyway i think they are in the uk.well so far all my e-mails from them are wacky.i am not getting them.i just received the extensions today. they are not what i thoght they were.they did not look like 20 inches wavy. my hair is longer than what they sent me.how in gods name can i contact them. on their web site it says log into my account when ido they say my password is incorrect.in order to return i need a route number. i have contacted them e-mail. and i dont get correct info. what can i do.
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krimsa View Drop Down
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Joined: April 25 2007
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Points: 702 		Post Options Post Options   Thanks (0) Thanks(0)   Quote krimsa Quote  Post ReplyReply Direct Link To This Post Posted: October 30 2007 at 6:13pm
That's irritating. I know it might cost a lot to phone them overseas but do they list a phone #? You could also just go through your credit card at this point and initiate a dispute of purchase. Its a long process but you fill out a form and then the credit card company will contact them to see what is going on so you dont have to. Do they list any kind of return/exchange policy on their site that you can find? The credit card company will want that information on the dispute form. But you can let them know you are having problems getting the route # for a return. They basically act as a mediator and companies usually respond to them because they know its serious at that point.

Edited by krimsa - October 30 2007 at 6:15pm
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Poose View Drop Down
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Joined: September 09 2005
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Points: 520 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Poose Quote  Post ReplyReply Direct Link To This Post Posted: October 30 2007 at 6:28pm 
firstname:            Lynsey
lastname:             McDonald
street1:              Hillview Road
street2:              14
pcode:                AB32 6PE
city:                 Westhill
ccode:                GB
phone:                +44.1224741536
email:                barbielyns@aol.com


From the website

I received the wrong item

If the item you received is not what you originally ordered, please contact Customer Care quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.





Edited by Poose - October 30 2007 at 6:32pm
^..^
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brandonlee View Drop Down
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Joined: October 30 2007
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Points: 64 		Post Options Post Options   Thanks (0) Thanks(0)   Quote brandonlee Quote  Post ReplyReply Direct Link To This Post Posted: October 31 2007 at 12:26pm
thanx guys.i will call my credit company.it is so hard to buy extensions over the internet. sometimes the pictures of a model they show wearing them is not what you get.and the only store i have near me is sallys beauty supply. and their hair is awful. trust me i have bought them there to make my own extensions. awul
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Poose View Drop Down
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Points: 520 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Poose Quote  Post ReplyReply Direct Link To This Post Posted: October 31 2007 at 2:11pm
There are some members here who sell great hair, you should check them out.
^..^
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krimsa View Drop Down
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Points: 702 		Post Options Post Options   Thanks (0) Thanks(0)   Quote krimsa Quote  Post ReplyReply Direct Link To This Post Posted: October 31 2007 at 3:25pm
I agree you can’t always go by web site photos as even the colors shown can appear different on a glossy webpage than when you receive them and in different lighting.

There are many good vendors but it also depends what you are looking for. I’m sure you will get some suggestions on this site.

Good luck getting a refund or at least an exchange.


Edited by krimsa - October 31 2007 at 3:26pm
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Ms.Honey View Drop Down
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Joined: December 12 2006
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Points: 1108 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Ms.Honey Quote  Post ReplyReply Direct Link To This Post Posted: November 02 2007 at 2:22pm
Hi brandonlee. Were you able to get through to the company. You can always order samples of the hair before you buy to see if it'll match the color and texture you're looking for. It'll save you some money and some grief.
ALL EYES ON ME
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