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sexyhairforyou.com--what's their problem?
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TooSense View Drop Down
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Joined: July 27 2007
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    Posted: November 08 2007 at 2:41pm
About a month ago I ordered a practice head & a starter microlink extension kit from them.  The idiot UPS driver left the package on my front step on Halloween night.  Needless to say, when I got home around 7 pm the package had disappeared.  I guess a lucky trick-or-treater got an extra treat this year.
 
For the last week & a half I've been trying to contact the company to either get a duplicate order or a refund.  I've called no less than 6 times & always get voice mail.  Only one call was returned, & I was told a CS manager would contact me on Monday to work things out.  Well, now it's Thursday & no word at all.
 
I've emailed 3 times.  Only one response telling me they were "looking into it."
 
UPS says there's nothing they can do about it, the burden is on the shipper.
 
So basically I'm out $150.  Is there anything at all I can do about this? Cry


Edited by TooSense - November 08 2007 at 3:22pm
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malibu View Drop Down
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Points: 1531 		Post Options Post Options   Thanks (0) Thanks(0)   Quote malibu Quote  Post ReplyReply Direct Link To This Post Posted: November 08 2007 at 3:28pm
If you paid with your credit card you can dispute the charge.

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Kimmyh51 View Drop Down
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Points: 153 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Kimmyh51 Quote  Post ReplyReply Direct Link To This Post Posted: November 08 2007 at 9:02pm
I always pay thru paypal as they will refund you if the seller cant provide proof of delivery - though in your situation thats probably not going to help - stupid ups driver!
www.boozehag.com
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SUMMERlee View Drop Down
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Points: 41 		Post Options Post Options   Thanks (0) Thanks(0)   Quote SUMMERlee Quote  Post ReplyReply Direct Link To This Post Posted: November 08 2007 at 9:35pm
oh. my. god.
that would piss me off so much.
 
but since it was probably some dumb kid who took it... they won't really know what to do with a bunch of hair extensions and micro links.
 
so :p at them.
 
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TooSense View Drop Down
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Points: 62 		Post Options Post Options   Thanks (0) Thanks(0)   Quote TooSense Quote  Post ReplyReply Direct Link To This Post Posted: November 09 2007 at 8:46am
LMAO!  You guys are funny.  I paid w/my debit card so it's already come out of my checking account.  I did file a dispute w/the bank, we'll see if I get a refund.
 
I love shopping online, but it certainly has its downfalls!
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