Tease extensions hopelessly tangled. Please help!

I purchaed Tease extensions (18/22 &  27/613) after reading about them here. Below is a copy of an email I sent that explains my problems.

 

I feel like I have tried everything but I know you guys know more than I do. Any help would be very much appreciated.

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I received my extensions and needed supplies very quickly. My items were packaged well and looked beautiful.  The wefts were less than 4 oz but I was so happy with the look of the hair that it didn't bother me to purchase another pack to make up the difference.

The hair looked beautiful. Extensions are part of my costume. In addition to my normal job, I volunteer for children's organizations. I perform the part of Barbie, Cinderalla and various other princesses. I will do almost any character a child wishes to meet. I work with organizations that benefit little girls who have terminal and life altering illnesses. It is very important that I look the part. These little girls want to feel my hair, touch my skin, look over every detail and know that I am really the character they idolize. The day after the extensions were put in I was scheduled for a "Barbie" visit. My hair looked amazing and pulled the look together. It was a very touching visit.

I received so many compliments. It looked great wavy or curled and the curl held well. I had no problems until I washed it (with the recommended Pureology products). It instantly became a gnarled, matted, hopelessly tangled ball of hair. It feels like horse hair (very embarassing). I have used many different extension methods and brands of hair over the years and have not had problems like this in a very long time. I am not an extension newbie. I know how to care for extensions and treat them with utmost care. I have spent almost as much money on detangling/smoothing products as I spent to purchase the hair. I expected nothing but the best after reading about tease extensions on extensions forums and watching the youtube video. I am nearly in tears. I don't know what to do. Please help.

Sincere thanks,
Deanna

 

I'm sorry to hear about your hair dilemma.   I would recommend that you buy some Moroccanoil.  It's a leave in treatment that I learned about when I was at a hairshow.  It is miracle stuff.  It will take crap hair and make it much more manageable.   It's pricey, but worth it.

 

I carry in in my salon now and sell it to all my extension clients.   They all have been delighted with it.  I use it myself on my extensions as well.

 

I put it in my hair after I get out of the shower before I start to take a pick and detangle.

 

I am working on setting up a site to sell it, but for now you can do a google search and find some sellers.

 

Here it is on Amazon.com:

 

I urge you to get some.   I am not affliated in anyway with the company, I'm just thrilled to find a product that is so beneficial to processed hair like extension hair.

 

 

I had no idea that the coconut oil was same used for cooking. It makes cakes and brownies so moist and soft. I put some on the ends to hopefully stop some of the breakage.  I have a sudden urge to bake some brownies :) I am afraid that if I wash it again I will have to take it out.

 

I use my Chi flat iron and it does help until I move around then it becomes one big clump again. I will be ordering some Morrocanoil with express shipping.

 

I have yet to get a reply from YHS. I have sent three emails. Two were sent to email addresses from which we had recently corresponded and were bounced back to me "undeliverable". The last one seems to have gone through but I am not sure. If anyone has an alternative method of communications I would really appreciate it.

 

I have wefts installed with LG. I love the volume and the ease of installation. I've had GL, Cinderella, Eurolinks, etc. in the past but the expense and travel required for installation and upkeep strains my limited resources (my volunteer efforts are self funded). I am a single mom with two kids, a full time job, no family nearby, community and volunteer obligations, a chronic disease to conquer for my sake and all others who battle it (MS), and loads of other responsibilities. I do not mind a little hair maintenance but it cannot turn into a daily battle. I expect to get more than two weeks of wear out of my extensions. I would have never purchased this hair if I had any idea that one washing would render it useless.

 

Off to search for "Cowboy Magic" and seach the cupboard for brownie ingredients....

 

Warmly,

Deanna

 

Yeah!! Cowboy Magic is great stuff.

 

MissDeanna, I wouldn't invest a ton of money in fixing this hair.

It would behoove you to put your money towards hair that will last. For now, I would keep emailing Kristin and see what she can do for you. Perhaps she will replace it with a better batch.

 

Thank you for being so kind and helpful. I appreciate your loyalty. Every good business should have customers like you. I have also praised the positive aspects of my experience. I did, however, receive hair that is not suitable for use. I also stated that I have not received a reply to multiple emails. Just the facts. I am aware that problems do occur and people make mistakes. I know that many people have had wonderful experiences with YHS. That is why I chose YHS to purchase hair for such an important occasion.

 

If you would be willing to pass along the contact information or share the link to where it can be found that would be fantastic.

 

Thanks again