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Briony View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Briony Quote  Post ReplyReply Direct Link To This Post Topic: To anyone who's emailed Aubrey
    Posted: January 12 2000 at 6:13am
Hi! I ordered from their website, saw the products cheaper elsewhere, so called the customer service line. Eventually got through and transferred to an individual who was out and left a message. I was told I would be called the next day. I got no message so called again two days later, at a different time. The individual was out again, I left another message, and was assured I would be contacted within 24 hours. Nothing again, so I called again. Before being transferred I explained my problem and was told they were very busy and that if the products came to just send 'em back. So, I never got a response from Aubrey at all - but I never got those products, so maybe my messages got through. I do love what I did eventually buy at cheaper prices! I just hope I never have to deal with the company itself again.Briony.
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Constance View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Constance Quote  Post ReplyReply Direct Link To This Post Posted: January 12 2000 at 6:13am
Does anyone have any ideas about dressing up short hair? I recently got a pixie cut,like Sharon Stone in "The Muse". My wedding is in July,I hate pearls but would like something sparkly.
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Roberta View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Roberta Quote  Post ReplyReply Direct Link To This Post Posted: January 12 2000 at 6:13am
They told me when I called that they were out of samples until November. Is that what they told you?
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Sarah View Drop Down
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Points: 5 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Sarah Quote  Post ReplyReply Direct Link To This Post Posted: January 12 2000 at 6:13am
> It seems to be touch and go. I e-mailed them this week and got a response the next day. Susan Hussey, the VP of marketing and advertising was the one to answer my e-mail. Maybe you could try e-mailing her directly by putting her name in the subject section. She seemed to be quite frinedly and customer service oriented. Good luck.
Sarah Brooke
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Karen Shelton View Drop Down
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Joined: November 26 2000
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Points: 4515 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Karen Shelton Quote  Post ReplyReply Direct Link To This Post Posted: January 12 2000 at 6:13am
Hi,Well not only did they not answer my email but I left a phone message with Dr. Aubrey's secretary that I wanted to interview someone fromthe company for the Hair Boutique and they never ever called me back. Although I love their products this definitely changed my opinion of them somewhat.So they may be busy but I think they should return emails and phone messages better than they seem to.Thanks for the input.Best wishes,Karen> I emailed them two weeks ago asking for samples and> then I emailed them again the next week and still> haven't heard anything from them. I realize they're> probably busy but they haven't even acknowledged my> emails. How long did it take anyone else to hear from> them?
That which doesn't kill you makes you stronger or drives you totally insane. :-)
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Roberta View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Roberta Quote  Post ReplyReply Direct Link To This Post Posted: January 12 2000 at 6:13am
> Roberta,> Something is wrong. Someone e-mailed me about this a> few weeks ago. I would suggest that you call> 1-800-AUBREY H and request the samples.> Personally, I think the lack of e-mail from them is> VERY RUDE.> Bye for now,> JadeI called Aubrey and they said they were out of hair product samples and won't have any in until November. I guess that's why they didn't bother emailing, but I still think it was rude to just ignore it. I'll definately call back next month though. Thanks Jade!> I emailed them two weeks ago asking for samples and
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Jade21 View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Jade21 Quote  Post ReplyReply Direct Link To This Post Posted: January 12 2000 at 6:12am
Roberta,Something is wrong. Someone e-mailed me about this a few weeks ago. I would suggest that you call 1-800-AUBREY H and request the samples.Personally, I think the lack of e-mail from them is VERY RUDE.Bye for now,JadeI emailed them two weeks ago asking for samples and> then I emailed them again the next week and still> haven't heard anything from them. I realize they're> probably busy but they haven't even acknowledged my> emails. How long did it take anyone else to hear from> them?
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Roberta View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Roberta Quote  Post ReplyReply Direct Link To This Post Posted: January 12 2000 at 6:12am
I emailed them two weeks ago asking for samples and then I emailed them again the next week and still haven't heard anything from them. I realize they're probably busy but they haven't even acknowledged my emails. How long did it take anyone else to hear from them?
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