Advice needed! CLIENTS HAIR BREAKING!!!!

she only wears it down or in a loose french pleat. 

It is so bizare and ive ran out of suggestions.  I know alot of people have bad reports about fusion but this is entirely different and i have never came across this.

Anymore suggestions anyone?

xx

Help! Need advice.  I have been doing hair extensions for 4 years and never once had this problem.  I use fusion method and use a generous amount of hair of the customers and an even section of extension therefore plenty of strength to hold the bond.  I also only do extensions on customers who have a healthy root and check with them beforehand if they are on any medication / have alopecia or on chemo.

Only, this one customer has what looks like the root of her hair shedding (in one or 2 strands in a bunch of around 20-30).  Now i know hair sheds but surely not from the root like this, like i say i have never seen this before.  It is only happening on the top row of extensions, its the first time the customer has had them done and when i installed them i went thriough an aftercare programme with her which she has been following....

..hold middle firmly and brush ends first working way up

..shes using the correct brush

..not pregnant / no alopecia / chemo or obvious hair loss / no medication other than pill

help! What do i do? 

Its not the bond thats breaking its above that so any method like fusion, shrinkies, micro-rings will have the same effect and i have offered to re-fit soing micro weaves but she wants to try to avoid removing them as she loves them.

any advice would be appreciated?