QuoteReplyTopic: Is This My Fault Or Bad Business? Posted: March 14 2008 at 7:21am
I agree, there is no reason to wait. If she is saying she wants to drag it out a few weeks, she is putting it off until she can charge you full price again, because by then it will be a new process, not a fix it job.
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Ally<3
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Why not use a direct dye solvent color remover like Color Oops or Color Fix and just remove it yourself at home? I agree that your hairdresser should fix it but she seems really timid, which makes me think she is not so confident with color. Rebekah is right about your hair. Damage does not get repaired by waiting 2 weeks. I don't know why your hairdresser is stalling. Perhaps she hasn't quite figured out what to do about your hair yet.
Listen, once your hair is damaged, it's damaged. No amount of time will improve the condition of your hair. It's silly for her to say you need to wait, you don't, it doesn't matter. Hair is dead, so it does no healing over time. Do you have a picture you can post of your hair. Maybe you can just add a demi over it if all you want is to add some red. Do you want it lightened too? Stripping it may not be the way to go, a color correction might as long as you don't want it lighter. Hope this helps.
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I talked to the manager today and while she was very nice, she seemed really hesitant to commit to fixing it. First she suggested doing highlights over it, but then said that would be using bleach and wouldn't be a good idea. I said I didn't want to do that anyway, as my hair is going to need to be stripped eventually anyway since I don't like this color.
I asked how long I should wait to strip/re-dye it and she was really weird about giving me an estimate. Finally she said a few weeks, and I said that was fine, I didn't mind dealing with it until then as long as it would be fixed.
But it was like she wasn't really listening. She was like "maybe you can come in and we can use something like a special shampoo to lighten it" and I told her that even if it's lightened, it's still too dark because it's too brown and not red enough. She took my cell phone number and told me she was going to call me on friday and maybe I can come in and shampoo it and lighten it. But I had already told her twice that I just wanted to wait and strip it again in a few weeks.
I don't feel very listened to and I feel like she's trying to get out of fixing it. I understand that she would rather me wait to strip it again, so she doesn't have any responsibility of my hair getting damaged. But I told her I was willing to wait a few weeks, so why is she being so weird about it?
I have a hard time speaking up for myself so this is difficult. Hopefully I can talk to her on friday and I'll have to try again to push for waiting a few weeks and then stripping it again.
:(
PerfectBrunette
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Just wanted to add my two cents on fading color fast - try a deep conditioner or hot oil treatment and leave it on for a long time (about 20 minutes or so). This has worked wonders for fading color on me and leaves my hair in better condition than using harsh shampoos and detergents.
karen s
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Use the clarifying shampoo for a week, and see how your hair looks, if you are still not happy with it, go back to the salon and let them fix it.
My advise to clients if you get a colour your happy with stick with it for a while if it is permanent hair colour. Better still use a semi permanent colour as this washes out between 6 and 12 washes therefor if you do get fed up with your colour and want a change its easier to remove semi colour as the molecules in the hair dye only penetrate to the outer of the hairs cuticle( the cortex), were as permanent gets right into the Medula (center of hair shaft) making it permanent.
If you want to go all blonde from dark brown lets say, gradually build up hi-lites on a few visits to the salon, and get more and more hi-lites each visit.
karen sanderson
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Keep scrubbing your hair with clarifying shampoo. If you're hair's in good condition you could use anti-dandruff shampoo, or even dishwashing liquid. The sefectants I think their called, in the shampoo should really help remove the pigment.
You can also try a Bleach Soap Cap which will remove even more pigment with shampoo, conditioner and the aid of a small amount of bleach.
Sorry it took me a bit to respond. My boyfriend came here and just left tonight, so I was a little distracted.
My
mom wound up calling (I know, not the best move, but I'm just too much
of a baby) and she said the manager was actually really nice. She said
to wash my hair with the clarifying shampoo for a week, and if I still
really don't like the color, to call her back in a week and 'she'll see
what she can do.' So I have to call back in the middle of the week and
see what she can do for me. I'm not sure if she's going to re-dye it
for me or what, but I hope so.
She also told my mom that she
doesn't want to take the responsibility of stripping my hair too soon
and having it all fall out, so I might wait a few weeks to have it done.
Thanks for your help, guys. I'll let you know what happens from here.
Karen_s...what do you suggest I do? Why does it take a few visits? Should I bring this up to them? I'm lost here, so any advice would be nice. :)
Thank you.
karen s
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I was sorry to hear of your experience at the hairdressers. I am a hairdresser. I have worked for myself as a mobile hairstylist, and I now work in a salon. I just wanted to add that the more colour you add to your hair the harder it is to remove these colours, even with bleach. Red is a particular hard colour to remove. Colour removers can leave the hair with an uneven colour and therefor needs to be re - applied. I would always recommend to my clients that to get the hair to a very light colour after browns and reds have already been added, would take a few visits to my salon, as it needs to be done carefully and correctly, and it takes time.
I agree you were given the wrong advise, but please , please not all hairstylist are bad ones.
karen sanderson
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It's NOT your fault. Make them fix it or give you your money back. Be very polite but insist on getting your way! If you were a hairdresser, wouldn't you want the chance to fix it? Especially since she knew she screwed up. If she doesn't want to fix it for free, she has no morals. Don't let them get away with treating you like that!
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Bring that box top right back in there and say "I brought this yesterday, and does my hair look this color?". She shouldn't have been insistent in the first place that you choose darker when you were saying you didn't want it dark. And she shouldn't have made you pick a dye to use. Here's why.
This is how haircolor works: She is supposed to be the expert and know how to give you what you say you want. She is not supposed to tell you what color code to pick because you don't know how it will come out. She knows chemicals come out darker or come out lighter based on this or that which has already been done to your hair. You pick the shade, then she chooses the bottle that will give you that shade, no matter what's written on container. In other words, the argument that "you picked" the bottle isn't a very good one, because that was her job.
Exactly right! She picks the tone and DEVELOPER STRENGTH judging on what your hair is now and where you want it to go.
They want to intimidate you so you won't make a fuss.
I'm feeling a little better about it today. I have to call back at 1 and speak to the owner, but I heard from someone I work with that she can be pretty mean, so I'm nervous.
I definitely will bring the box top back in and say that I showed it and said I wanted my hair that color. I agree that I had no idea what the colors were going to look like, so I don't see how it's my fault that I "picked them."
What's funny is, while she was dying my hair she said to me "you should never go below a level 7. Don't even go to a 6. You like it light."
But then she she was done with my hair, she matched my hair up and said "You're about a 6 now." Umm..I thought you said I should never go below a 7, so why are you pretending that this is what I wanted?
Ahh. it's just so frustrating and I'm awful at confrontation like this. But thanks for your help. At least I know other people agree that I'm not being unreasonable.
Bring that box top right back in there and say "I brought this yesterday, and does my hair look this color?". She shouldn't have been insistent in the first place that you choose darker when you were saying you didn't want it dark. And she shouldn't have made you pick a dye to use. Here's why.
This is how haircolor works: She is supposed to be the expert and know how to give you what you say you want. She is not supposed to tell you what color code to pick because you don't know how it will come out. She knows chemicals come out darker or come out lighter based on this or that which has already been done to your hair. You pick the shade, then she chooses the bottle that will give you that shade, no matter what's written on container. In other words, the argument that "you picked" the bottle isn't a very good one, because that was her job.
Making metal barettes/concord clips hair safe, long hair style how to: http://alonghair.wordpress.com
Ally<3
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You are entitled to a refund or free repair. You specified you wanted it light, they assured you they could give you what you wanted ... and didn't.
Don't feel bad, YOU are the customer. Without customers they have no business. Like I said in a previous post, YOU pay their rent. You gave the A HUNDRED AND FIFTY DOLLARS. Where I come from that's a lot of money. You deserve to be happy.
Let us know how it goes.
oxox
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You should certainly get it redone and get what you want. If you can find it, bring in a pic of your color before and tell her under no uncertain terms that you want it back just like this, thank you! That was certainly a lot of money for you to pay and be unhappy.
Hope this helps.
Rebekah
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Rebekah wrote:
I'll let you know what happens from here.
