Karen, you are right, this "consumer internet complaints" hurt good companies like yours. But that is because "no questions asked" customer service got out of hand. Too many consumers are just taking advantage of companies. They buy things, use it, abuse it and they don't care, they have this "customer service" thing in their mind - they can return it any time they want!. People are buying $4000.00 dress at Neiman Marcus, wear it to the party and coming back next day to return it. Companies are adjusting to that abuse, therefore limit their "customer service". Hurts good customers? Yes. But that's the only way for companies to protect themselves from freebie wanting shysters.
But I think there is a difference between the customer that brings back the dress the next day with nothing wrong with it and the customer that bought that $4000.00 dress and it fell apart. I think companies need to make sure if they are selling there products for a very expensive amout that the quality should warrent that price. I think most of the time if a customer has purchased a product they want it! and don't want to have to return it, what would that point be? If product is good people will keep it! just my 2 cents
Anything can fall apart in more than two months! Bentley is not an exception. If you abuse it, it will not hold!
You are absolutely right, Rocket, there is a difference between customers who bring it back next day and the customers who bring it two months later after they used and abused the product.
BTY, we value the customer in this country. I find a lot of people (not all)
who have this f-ck off mentality who are from other countries and try
to run a business here. You can cheat your customer only once and
eventually you'll go out of business.
So keep coming here and harassing us. You have to wonder if there's a
problem when you think the whole world is wrong and you are right.
Also, stop making Jewish comments and speaking as if you're
representing us. You're an embarrassment to my religion.
Rocket22
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Joined: November 03 2005
Location: United States
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All I know is no matter what I buy if it falls apart after 2 month and is supposed to last year or so I want answers!!!! And funny how all my other products never fell apart???? hummmmmmmmm Now why would that be??????
Current Install: European hair two rows triple wefted on bottom double wefted on top, with Protac
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