Help with Terms & Conditions...

what are t and cs and what happened

My suggestion is to do some research and see how other stylists have worded their terms and conditions statements..

When I started my web design business and was setting up my business, this is exactly what I did.. I looked to see what other similar companies did, and how they did it..

I have refined my T&C's over the years to suit my business and as I have run into "situations" and learning experiences that have required me to make modifications to them.. Because I used to work around and with attorneys and contract administrators, I was able to get some help along the way with shaping my business policies.

However, three years ago, I finally had my personal attorney review my T&C's, my standard contracts, as well as my proposal documents to make sure that I didn't have any "gotcha's" I had overlooked.

After doing all of this I am reasonably comfortable that my T&Cs not only cover, but they provide my client's with a clear idea of the process, and helps set their expectations.


Edited by Divavocals - October 21 2008 at 12:18pm

Though I've been out of the extension business for a while, I always used a T&C to protect myself and them. It was never a one sided agreement.

It was very basic and as said above you may find you need to make revisions.

First I printed up a care sheet. I made specific recommendations on after care products, including brushes. This was added after a client used Cat-Walk (almost pure protein) on her hair for 2 weeks and wanted a refund because her extension hair was dry and brittle.

The T&C said that 1. The care sheet has been received and read.
2. A follow up appointment for a quick check in 2 weeks. (I never charged for this)
3. A quick list of what to expect between appointments. Including any warning signs.
4. A recommended time to return for follow-up's and tightening.
5. If there are any problems, they should NOT try to remedy it themselves. Call immediately and I would see them ASAP.
6. What your conditions are if things DO go awry (as they sometimes do) Are you willing to do a refund? A partial refund? Redo the work at no charge? etc

It just seemed as though in the excitement of the day some really don't seem to hear what your saying and they expect extensions to act exactly like the hair growing off their heads. It seemed especially prevalent the younger they were.  Some don't realize that extensions require work and can be high maintenance. 

I always had this signed when they gave me the deposit for the service.  And everyone seemed happier knowing your all on the same page. Hope this helps.