Question For Hair Pros
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Category: The HairTalk® Archives
Forum Name: Hair Talk Archive
Forum Description: All the old Hair Talk Messages...
URL: https://talk.hairboutique.com/forum_posts.asp?TID=15180
Printed Date: August 05 2025 at 2:42am
Topic: Question For Hair Pros
Posted By: Unregistered Guest
Subject: Question For Hair Pros
Date Posted: January 12 2000 at 4:15am
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What is the customery practice when someone doesn't like their hair? Do you offer to redo the style for free? Give a refund or take a percentage off the price??
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Replies:
Posted By: KAREN
Date Posted: January 12 2000 at 4:15am
Hi,This is a very good question.A lot of factors come into play here. Most salons expect the customer to take a good portion of responsibility for what happens during their salon visit. So for example, if a customer asks to have her hair lighted but she doesn't say how much or to what color or even ask if it is possible, if the color job comes out not to her liking, it is the client's responsibility.However, if the client specifically looks at a hair color chart, picks out a shade of blonde the wants and the stylist agrees it can be successfully accomplished, then if the color turns out badly, most salons will take the responsibility and offer to redo the color job, or touch it up.The same is true about any service that a salon offers. Most will take the approach that if the client is very clear about the service they want and the salon agrees to provide that specific service, if it doesn't work out well, most salons will try to work with the customer to give them satisfaction.However, as you can imagine, many clients "aren't sure what they want to do with their hair" and may never be sure until they see it. So there is a possibility that those clients may never be satisfied.I think the best answer is that every case is an individual matter and it depends on how the service was provided, whether you are a regular customer, if you were specific about what you expected and some other variables.Thanks again, this is a great questions.Best wishes,Karen> What is the customery practice when someone doesn't> like their hair? Do you offer to redo the style for> free? Give a refund or take a percentage off the> price??
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TAKE CARE WITH YOUR HAIR!
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Posted By: Nicole
Date Posted: January 12 2000 at 4:16am
> What is the customery practice when someone doesn't> like their hair? Do you offer to redo the style for> free? Give a refund or take a percentage off the> price??
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Posted By: Nicole
Date Posted: January 12 2000 at 4:16am
>A recently requested that my stylist streak my hair with a lighter color. Instead, she did not use a cap and after placing the dye on several strips of hair and allowing it to sit, she rubbed it into the rest my hair. I have a patch of big brownish orange color in the top of my head and basically I did not get the streaks i wanted instead my entire head looks died with a little of my natural hair color showing. If i wear a ponytail my edges look like someone splashed die hear and there. What can I do to correct this problem? I wanted streaks because i did not want my entire head to look died. Now it looks dry and brittle.Is it possible to have my hair streaked again with a ighter color to correct this catastrophy? What about a rinse to hide it? Or do I just leave bad enough alone and wait until it grows out or have it cut. PLEASSSSSSE HELP and respond!!!!!!!!!
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