Another bad Bliss review w/ Pics
Printed From: HairBoutique.com
Category: Hair Extension Topics
Forum Name: Hair Extensions
Forum Description: Hair Extensions can be the quick fix for short hair.
URL: https://talk.hairboutique.com/forum_posts.asp?TID=20135
Printed Date: July 27 2025 at 9:31am
Topic: Another bad Bliss review w/ Pics
Posted By: amm
Subject: Another bad Bliss review w/ Pics
Date Posted: February 03 2005 at 4:28pm
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How to begin... I ordered med brown 26" deep wave. What I ended up with was a jet black 20-21" and what looks like what they have pictured as loose curl. The hair starts straight with a bit of wave on top and then the bottom is not wavy at all but a definite curl. This hair is so black, it casts blue shades. It's a deeper black than #1 on the standard color ring. Let me say that the hair I received was not a mistake. They did not accidently send me someone else's order and I spoke directly with the woman who packaged my hair. She confirmed this is what they meant to send. I would also like to say that my confirmation email when I initially ordered states "deep wavy 26" but the sales receipt from Bliss that came with the hair says "curly hair 20-26". Major points deducted for not being able to keep things consistent. What floored me when I called Bliss just a bit ago and told them they sent me black, they said --and I quote-- "It must be dark brown. We don't even sell black." I guess the forgot their own web page indicates they sell hair in none other than "Black."  Another look at the blue/back hair that they say is brown:  OK, so hair can be dyed. Whatever. I could have overlooked the color difference. What was completely unacceptable to me was the length. And wait until you hear what Bliss had to say about it. Me: [after confirming Bliss had my order form in front of them] I received 20-21" hair, maybe 22" in some places. I specifically ordered 26." Do you see that on your order? Bliss: Yes. And the hair was measured and stretched to 24." Me: I ordered 26" correct? Bliss: Yes. Me: Is this what you routinely do? You get an order for 26" hair and you disregard that and send much shorter hair? And I've stretched the hair myself and maybe 2 or 3 strands can get all the way to 24". This hair is a good 5 to 6 inches shorter than what I specifically ordered. That's quite a difference, wouldn't you say?  Bliss: No we don't routinely do business that way. We tried to call you to let you know the hair was shorter. Me: Impossible. I never received a call and nobody left a message. My cell phone captures every number that rings and there is nothing from your area. This hair is just an amazingly long way off from 26", don't you think?  Long story short - the phone call was much more cordial than the tone of how it's transcribed. I did take them to task for this and they were very polite. I'm getting everything refunded and I'll be sending the package back with confirmation and insurance just in case. Oh, one other thing... The hair feels nice. Of course just about all hair feels nice at first and the real test is long wear so it's hard to tell how this would wear over time. There's a few split ends that have the potential to start running up the strand and I find that a bit worrisome as a way to start. The smell of Bliss hair is really indescribable. I can't put my finger on it. Some may call it a pleasant smell. I'm not sure exactly what it is but my fingers and hands are definitely covered in whatever it is and it's starting to get on my nerves. Do they squirt this stuff in some sort of Indian scent? Maybe a light spray of Nag Champa or something? PLEASE if you're selling hair out there, I have some advice. #1: If you smoke, keep it the heck away from the hair. No matter how YOU don't smell it, a non-smoker can pick it up in a nanosecond even when it's still packaged and in the mailbox. #2: DON'T cover hair in perfumes or scented oil. All that said, Bliss gets a thumbs down from me. ------------- http://shrinkies.net - Extension Supplies & Virgin Brazilian Hair |
Replies:
Posted By: Syren123
Date Posted: February 03 2005 at 5:03pm
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That is really really bad news. It is just TOO RISKY to buy pricey hh online, I guess...at least they agreed to having you return it! But NOW what? What must a person do in order to get quality human hair, I ask you. This is very discouraging. 
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Posted By: amm
Date Posted: February 03 2005 at 5:19pm
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What must a person do? I can tell you what a SALESperson can do. A salesperson can see an order for 26" med brown deep wavy hair and actually fill the package with 26" med brown deep wavy hair instead of reaching for 21" jet black loose curl. When THAT happens, only then can we begin to be satisfied. It's all about business ethics. Bliss admitted on the phone they did not have what I ordered so they filled it with the next closest thing they had and they didn't bother giving me the option before shipping it. Now, is THAT an acceptable way to conduct business? ------------- http://shrinkies.net - Extension Supplies & Virgin Brazilian Hair |
Posted By: AfroPuffs
Date Posted: February 03 2005 at 5:22pm
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Awww man... that's too bad. I'm sorry to hear about that. At least you can get a refund. I'm wearing naturegirl hair right now that I absolutely love. the hair is so pretty. Maybe you should give them a shot? They offer samples too so you can try it first. I've heard so many good things about bliss so that's a bummer to hear, but I can vouch for naturegirl hair cuz I'm wearing it and It's the best. Naturegirl is in Spain but they ship in a few days from their warehouse in spain or Ohio, I've received hair from both places. http:// - http://www.naturegirl.net/wavybaby2.html - http://www.naturegirl.net/wavybaby2.html Or if you're looking for a remi hair but cheaper, try indianhairs.com I've used their hair before but found it inconsistent. One batch I had was great but the other shed a lot, but since you get bulk, shedding probably won't be a problem. But they're in india and they ship really fast and they're relativley cheap for remi hair. Their english is a little on the suspect side also but they ship fast. both links are the same company, one offers coloring or something.. I haven't figured it out, i've only ordered directly from the indianhairs site http:// - http://rkhairproducts.com/virgin.html - http://rkhairproducts.com/virgin.html http:// - http://indianhairs.com/onlinestores.html - http://indianhairs.com/onlinestores.html ------------- |
Posted By: Jenny_RR
Date Posted: February 03 2005 at 5:24pm
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Uggghhh....it's neverending! Well, I guess that's it for Bliss. I've had similar experiences with company reps who told me they had lengths and colors they didn't have, and it's so infuriating. I also think that claiming the hair is longer than it is runs rampant--never mind that with a lot of these crappy wefts, the hair is garbage for the last two inches or so. The fact that there were split ends on brand-new hair is similarly disturbing. Anyway, I'm really sorry to hear about this, AMM. If this is a company with a pretty good reputation, we can only imagine the crap those with bad reputations peddle. But I'm glad to hear you're getting your money back. Collectively, we've tried almost every form of human hair on the market, and it's bleak. Very few companies have good quality, and when they do it's not consistent. I'm really optimistic about synth and hope I never have to shop around for human hair again! :) ------------- http://www.beautyaddictmag.com - www.beautyaddictmag.com |
Posted By: Jenny_RR
Date Posted: February 03 2005 at 5:28pm
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Hmm....I've heard similar reviews of Nature Girl and indianhairs.com, too--that they weren't consistent and they screwed up orders on a regular basis. In fact, I thought Bliss had the best reputation of the three. :) ------------- http://www.beautyaddictmag.com - www.beautyaddictmag.com |
Posted By: Kimbearly
Date Posted: February 03 2005 at 7:08pm
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Got a call from Bliss Today and said my order will be in on Friday morning at 10 am. I will let you guys know what I get this time. Amm, like you I am wondering what all the fuss over Bliss is about. I don't think now that I got someone else's order either but what ever they had close (13 inches to my ordered 19 inches for them) and I also asked for Med. Brown and was sent a blue black too and the curls looked the same as yours. When I talked to the owner on the phone I stated many times Med. Brown and she said, "Yes, I know". Time will tell and I will update tomorrow morning. Also on their website they said they had handtied in all lenghts and she told me that they don't carry hand tied longer than 13 inches. Getting nervous here- really nervous. Glad you got a refund Amm, I might call you to help me out. ------------- |
Posted By: AfroPuffs
Date Posted: February 03 2005 at 7:18pm
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As far as customer service goes, Nature Girl seems to rank the highest. As far as hair quality goes, Bliss seems to be the best. I believe amm dismay comes from customer service issues and getting the wrong color/length. Indianhairs is not as good as NG or Bliss. But it is a good cheaper alternative. You get like a pound of that stuff for half the price. I'm satisfied with my NG though... my transactions both went smoothly and I love the hair. I'll try Bliss one day though, but thus far, NG is the best quality I've ever bought before. ------------- |
Posted By: MaginOC
Date Posted: February 03 2005 at 9:40pm
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I placed an order to Bliss yesterday and got a call back today that the hair I ordered wasn't available till 2/10 or 2/13. I took the quick responce to be a good sign of customer service. I hope I'm right, and I hope the quality/color are consistent with my order. Ahh...the suspense ------------- |
Posted By: amm
Date Posted: February 04 2005 at 12:39am
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Kimbearly * Magin, I hope your orders arrive as you hope. Seriously? Bliss hair is OK. Is it worth the money they're charging? Who knows. Has anyone worn it for longer than a year? Just by sight and feel, it's not any different than a freshly snipped pony you can buy on eBay for a mere fraction of the cost. And yes, I know there's a multitude of issues going that route too. I'm not an impossible person to please. But to screw my order up to this extent? I mean, they got NOTHING correct with it - not the color or the length or the texture. I think the worst thing to me is that they didn't see a problem with sending it off to me anyway. You don't get a second chance to make a first impression. ------------- http://shrinkies.net - Extension Supplies & Virgin Brazilian Hair |
Posted By: zapevaj
Date Posted: February 04 2005 at 3:05am
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Another thing is the length. Usually, when places sell textured hair by length, they don't stretch the hair and then measure it- they measure it unstretched. Deep wave 26' is 26" when wavy, not flat. It's not 24", either. That last part kinda bugs me because it's not a mistake, nor a difference of opinion, but they actually knew they were shorting you two inches. Cheeeeesy. -Rae ------------- http://www.hairalchemy.net - Hair Alchemy |
Posted By: Save~A~Stray
Date Posted: February 04 2005 at 6:54am
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This happens quite often unfortunately when ordering Indian
hair direct. If you ever order from a company that is set up with sizes like 16 - 19" ....and you order 18" chances are you may end up with 16" or so. This is not right I know but it does happen. It is much better to order from a place that offers it set up like 16", 18", 20". You will have a better chance of getting the length you ordered. Some places will stretch the curly hair out and they will go by that measurement. Again, this is not right but it's done. I would advise you to order 2" longer in curly and wavy hair than you really want. Quite often you will find split ends on Indian hair due to the fact that it is cut off a very long head of hair that has not been cut in years. I always cut off the last couple of inches off Indian hair for this reason. Remember if you buy single drawn remi hair it is cut at the top only and the tail is left uncut and natural. Single drawn is made up of short and long natural hairs. This is why it is uneven with all different lengths at the bottom and sometimes split. Double drawn Remi is cut straight at both ends. This hair is almost double in price and better quality with less chance of split hair on the ends. It can take up to 12 bundles of single drawn remi to make 1 bundle of double drawn remi. If you can't afford double drawn remi then I suggest getting single drawn and ordering that extra few inches and cutting off split hair. If you see someone selling double drawn remi hair for the same prices or close to single drawn remi then question it. The chances are it may not be the real deal!! Your may be getting single drawn which someone has cut off the ends to make it look double drawn or you may be buying non-remi hair, which is hair root & ends mixed in different directions (not good quality). Double drawn should be the exact thickness at the head and tail and all the hair should be exactly the same length from top to bottom. Just a few words of advice to look out for. Somone who does not have a great knowledge of hair may be fooled and think it really is double drawn remi. It is much more expensive. I have heard mostly good things about Bliss and Nature Girl. I have Nature Girl samples and they look really nice. You pay $15 for the 4 samples of each texture they offer. If you decide to purchase the hair they credit you back your money. |
Posted By: Kimbearly
Date Posted: February 04 2005 at 9:58am
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Got my Bliss Today and I still got BLACK HAIR instead of the Med. brown I ordered. I also wanted 19 inches of hair and "some" strands when pulled make it to 19 inches but most are about 17. To the poster before me we did have a choice of length and since you pay by the ounce the longer you choose the less you get. I clearly marked the box of 19". What do I do now - AMM??? Can I lift this color to a med. brown? If so what do I use? Also, My hair has split ends too I will post pictures tonight when my hubby comes home. ------------- |
Posted By: Bridget
Date Posted: February 04 2005 at 1:54pm
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sorry the hear that Amm and Kim! maybe they have kids working in the warehouse stocking the orders! ------------- It is what it is... |
Posted By: Save~A~Stray
Date Posted: February 04 2005 at 5:09pm
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Kimbearly~ Sorry, I had never ordered from Bliss before. I had only seen their "produts" page with the 16 - 19" set up. I had never clicked on the "buy" button to see they then list the individual lengths. Yes, you clearly ordered 19" and that is just bad ethics on their part for sure. You can lift the color to med brown, but I would try and get them to resend again the right color you ordered. Once you add chemicals to the hair it will not last as long as it usually would. When I first started ordering Indian hair direct from India, the company had a price list set up exactly like that with a varied length range and price for each range. There was no "buy" button that took you to another page with individual lengths. I had to e-mail them and say I wanted 18" of wefted hair. They e-mailed me back and gave me a price for wefted hair, as the price list they sent was for loose hair only. I was okay with paying more money for wefted hair and faxed them the final order stating I only wanted 18" wefted hair. They told me my order was being processed and I would have it shortly. I sent the money and I got my order within 2 weeks. The entire order came with wefted bundles ranging from 14 - 16". There was one 17" bundle. I called them and they said they gave me a wefted price for 16 - 19" of hair. They said that 16 - 19" of loose hair is then sent off to production for wefting, loosing at least 2" off the length. He said when you order 16 -19" you automatically get 14 - 17" back once it is wefted. I was floored!! I told him when I order 18" wefted I have always received 18" wefted. I had e-mailed them each time prior (at least 4 e-mails) and stated only 18" wefted. They never mentioned that I would need to order longer hair if I wanted it wefted. He would not give me my money back and said in my next order to please pay the 20 - 26" prices if I wanted to be guaranteed 18"!! Alot of companies you order from directly in India do this. From the three other companies I tried directly-same thing. I had to buy in the next price range to be guaranteed the final length wefted. I had never heard of this before. When I saw the Bliss product page I though it was the same thing. I have not found a company direct that gives you exactly the length you order. They have all had this set up. Has anyone else had this experience ordering direct from India? |
Posted By: Jenny_RR
Date Posted: February 04 2005 at 6:04pm
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I've heard some nightmare stories about ordering direct from India. First of all, you have to order in bulk, and invariably there are communication challenges. Plus, the feedback I've heard doesn't lead me to believe that their product or service is any better or more dependable than U.S.-based companies. I do know that Sherrie has ordered hair directly from Asia with some success. I can't speak for her, but I get the impression that it's fairly good hair for a very reasonable price--not excellent hair, but if that were readily available, we wouldn't be having all of these problems. I really wouldn't recommend trying to fix this situation with Bliss--they obviously don't have or are not willing to send what you want, so the best course of action would be to get a refund. Good luck! :) ------------- http://www.beautyaddictmag.com - www.beautyaddictmag.com |
Posted By: AfroPuffs
Date Posted: February 04 2005 at 6:30pm
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I ordered three pounds of hair directly from India and got it in less than a week and with no problems. I got it from www.indianhairs.com. the hair was all wefted. I got the lenght I ordered but I too have heard of the wefting thing reducing inches but never from an american company only from a company that sources the hair like in India. Kim, I would send the hair back and tell them to send you what you ordered. That's crazy. ------------- |
Posted By: Jenny_RR
Date Posted: February 04 2005 at 6:44pm
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Hmmm....I have to say, this is the second time they've messed up Kimberly's order, not to mention that they messed up AMM's order too, which leads me to believe they don't have the hair you want. Why would they send out three wrong batches of hair? Especially since the first time they sent it to Kim, she explained why the order was wrong and they promised to correct it. At some point, I think you have to cut your losses--and when a company completely messes up two for two tries, I think you've given them enough benefit of the doubt. Just my two cents. :) ------------- http://www.beautyaddictmag.com - www.beautyaddictmag.com |
Posted By: Save~A~Stray
Date Posted: February 04 2005 at 7:10pm
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yeah Jenny, the corresponding is a little tough. I sometimes have to send 2-3 e-mails to find out exactly what my supplier just wrote to me. Customs is another thing I deal with. I have rarely paid the same fee. Sometimes it's not too bad and other times it's way more than my last order was and I order the same amount each time. The suppliers have upped their prices in the last six months. My last order went up 11 - 13% on the certain lengths. The wefting charge increased 154% from an order I placed a few months ago. Not happy about that but what are you going to do. Its pretty sad what's going on these days and it sometimes very off putting. If you at least get the right color and length you can deal with the price changes. I still have to order in the price range above the actual length I want. It is also a real toss up with the color. I order and ask for some blacks, and mostly dark browns and the light browns. I mostly get back all black, dark brown and one or two med browns. They never send you alot of light colors thats why I think everyone is receiving black hair or very dark colors. Russian hair comes in much lighter tones but is very expensive. I do prefer Russian hair over Indian but can't handle the prices quite frankly. |
Posted By: sherrie215
Date Posted: February 04 2005 at 7:18pm
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Jenny Ive never had any real problems with the Korean company. A few language challenges but after a few emails back and forth we work it out! Ive never recieved any wrong orders, or anything other than what I ordered. As a matter of fact I am working on another order from them right now, but it looks like I may have to order more this time, Im waiting on a response to my last email. It seems if I understand that I have to order 10 bundles per order....I wonder if Id have a problem reselling it? ------------- www.hairextensions101.com - www.hairextensions101.com www.mybeautyaddiction.com - www.mybeautyaddiction.com |
Posted By: Jenny_RR
Date Posted: February 04 2005 at 7:23pm
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I thought you were switching to synth, girl? Are you not liking the tests you've done with the synth hair? :) ------------- http://www.beautyaddictmag.com - www.beautyaddictmag.com |
Posted By: sherrie215
Date Posted: February 04 2005 at 7:31pm
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oh yes I do plan on doing the switch. But I also do a few other ladies that are not so easily convinced. So I still will be using human hair too! I just hate to order 10 bundles per color unless I know that I can get rid of some of it. It really is decent quality for the price. If I can make it last 3 months as hard as I am on my hair anyone can! ------------- www.hairextensions101.com - www.hairextensions101.com www.mybeautyaddiction.com - www.mybeautyaddiction.com |
Posted By: Jenny_RR
Date Posted: February 04 2005 at 7:53pm
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Well, if I decide to switch back to human (hopefully not), I'll definitely hit you up! :) ------------- http://www.beautyaddictmag.com - www.beautyaddictmag.com |
Posted By: amm
Date Posted: February 04 2005 at 9:23pm
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Kimbearly, Don't wash it or dye it. Wrap it back up in their cheesy, perfumey Saran wrap and send the hair back. It's not what you ordered, it's not what you paid for. Send it back with insurance and confirmation delivery. I recommend a phone call to them beforehand and request shipping on BOTH packages you returned be refunded to you. You should not be responsible because THEY can't pull their heads out of their own asses and get one simple order straight. I can't believe this company. Totally unreal that they would do this after their first mistake just days previous. If I lived near them, I would relish the opportunity to walk through their doors and deal personally with this situation. ------------- http://shrinkies.net - Extension Supplies & Virgin Brazilian Hair |
Posted By: amm
Date Posted: February 04 2005 at 11:12pm
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PS: The below photo is one of my orders of Glamour Hair's 22-24" French Refined. http://www.glamourhair.com/extensions/refinedhand.asp - http://www.glamourhair.com/extensions/refinedhand.asp Other issues with this hair aside, this is the length I expect to get when I order 22-24". Glamour Hair has consistently given full length and then some. And not just some spindly end pieces that stretch to the longest length but a full, lush length to the end as you can clearly see. When this hair is straightened, it's an easy 25 1/2". I don't want to stray too far off the Bliss issue, but perhaps Bliss could learn a lesson from this - give the customer what they order. Better yet, give the customer just a tad bit more than what they ordered and you may have some satisfied customers (as far as length goes anyway.)   ------------- http://shrinkies.net - Extension Supplies & Virgin Brazilian Hair |
Posted By: amymusic
Date Posted: February 15 2005 at 8:43pm
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is that a picture of a 1/4 pound order? ------------- |
Posted By: amm
Date Posted: February 15 2005 at 11:29pm
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That's about 1/8 lb showing right there. Update: I got my entire refund back from Bliss. Never again will I order from them. ------------- http://shrinkies.net - Extension Supplies & Virgin Brazilian Hair |