Sorry to hear about your wife`s problem. The word "melted" concerns me a bit. Has she has a chemical service like a perm or color? That may be the cause of tangles and what appears to be extreme dryness. My advice is to condition, condition, condition. A good moisturizing shampoo and conditioner, a leave-in conditioner, and regular deep conditioning treatments are called for (I can recommend the Edwin Paul products sold on this site. They are high quality and reasonably priced.) Once the condition of her hair improves, you will be able to determine if a cut is necessary. If the tangles are due to split ends, the only solution is a cut. However, if they are due to dry hair, things should improve dramatically without losing a lot of length. Also, gently comb out the tangles with a wide tooth comb with smooth edges (any rough spots on the comb will grab and break the hair). Hope this helps and hang in there - things will improve.
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Merlin
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