If you are a hairstylist that has color, cutting or texture problem and you need help and answers, I can help, I've worked for Matrix for 19 years as one of the "Ask the Experts" and now have my own web site for licensed Cosmetologists, so if you need help just ASKMAGS.COM

 - Mags Kavanaugh

 You need to fill the hair when going 2 or more level down from where you are, this is for highlighted hair and hair that is lifted up more than that 2 levels.

 This does NOT apply to hair that you want to cover for grey hair coverage or anything like that, just if you have very light hair and you want to take it back to natural.

 This is where the underlying pigment chart come into play, with that chart, you can see what you need to put back into  the hair, lets say you have a natural level 4 that you bleached or highlighted up to a level 9 and now she wants her natural hair back, if you try and put a level 4 brown color on her hair, the color will not hold, look off tone and fade out very soon, so you need to add the warmth back into the hair- fillers are ALWAYS warm, a combo of red, orange or gold, so a level 4 would need the red and gold, you would mix those two tones and apply that to the hair- use a demi permanent for this, they only deposit and that's what you want.

 Then wait 15 minutes and rinse the hair- do NOT shampoo, only rinse, then towel dry the hair or dry under a hood dryer and then apply a Neutral tone over this or a Neutral + Ash tone if they want it cool.

 As I said, you must fill if going down 2 or more levels when you have bleach- highlight or highlift color on the hair.

If you have any other questions please come to my web site ASKMAGS.COM- MAGS KAVANAUGH

Thanks sooo much!!

Totally understand it now, and reminds me of a time the hair did come out a little too drab looking.

Thanks again. Lisa