Print Page | Close Window

micro illusions response to refund

Printed From: HairBoutique.com
Category: Hair Extension Topics
Forum Name: Hair Extensions
Forum Description: Hair Extensions can be the quick fix for short hair.
URL: https://talk.hairboutique.com/forum_posts.asp?TID=30597
Printed Date: August 05 2025 at 12:28am


Topic: micro illusions response to refund
Posted By: metalgirl
Subject: micro illusions response to refund
Date Posted: May 09 2005 at 8:31pm

What do you guys think of this?

If you remember, I phoned in an order for the micro illusions tape on 5/2.  After hearing about all the negitive experiences some people have had with the method, I called them that same day to cancel my order.  They had already charged my card, but had not yet shipped the tape.  They said no problem, they would reverse the charges to my card.

Also, SAS informed me on thier website they stated that  they offered a 30 day money back guarantee on the tape, as long as it remained unopened.

So now a week later, I sent them a very polite email asking about the status of my refund and they sent what I believe is an unfriendly response.  Basically, they are slamming the idea of people sharing thier experiences with products and services.  How else can any of us consumers make an informed decision on how we want to spend our money?

Also,  no one told me I would have to wait until the end of the money to be credited the money back.

Do you think that I should feel offened by their response? :

Ms. Wallace,

    Your credit card will be refunded $266.95 as per your conversation with Ms. Greene within this week.  Our normal procedure is any credits are done at the end of the month, but an exception is being made for you.
 
    I see that you have emailed Ms. Greene on numerous occasions, before you placed your order. Since you are unable to make an informed discussion without consulting a chat room with individuals that are either misinformed an/or non professional, I would suggest that you do that before placing an order with a company. We have still have to pay a banking fee on this transaction that could have been avoided.
 
Thank you,
Lanett Brydie
Manager


-------------
http://www.Godiva-Hair.com - http://www.Godiva-Hair.com
http://www.MetamorphosisHairDesign.com - http://www.MetamorphosisHairDesign.com



Replies:
Posted By: elvira
Date Posted: May 09 2005 at 8:39pm
I would say that their email had a "tone" to it.  Very unprofessional on their part. It's apparant that they are trying to make you feel bad about your decision. It's your money and you can do whatever you want! E.


Posted By: Jenny_RR
Date Posted: May 09 2005 at 8:44pm
That's a ridiculous response. If they were confident about the quality of their product/method, the negative feedback here wouldn't bother them so much. And $270 is a ridiculous amount to charge for a videotape anyway.


Posted By: mochachip
Date Posted: May 09 2005 at 9:04pm
Mr. Brydie,

In the future, I suggest you consider the ramifications of a 30 day money back guarantee before offering one.  As to the time frame of your typical refund, a credit card refund takes no longer than a charge.  It is unfortunate you cannot process refunds more quickly, demonstrating to customers their value to you. 

Additionally, I will continue to pursue as many avenues as possible seeking information about what I spend my moeny on.  It is unfortunate you do not support discussion of your product on message boards and chat rooms.  It suggests a lack of faith that you are satisfying your customers.

sincerely...


Posted By: sherrie215
Date Posted: May 09 2005 at 9:19pm

ohhhhhhh....good response mocha! Metalgirl I think you should send mocha's response back to them!



Posted By: LauraR
Date Posted: May 09 2005 at 9:20pm

bravo Mocha

couldn't of put it better!



Posted By: Jenny_RR
Date Posted: May 09 2005 at 9:26pm


Posted By: metalgirl
Date Posted: May 09 2005 at 9:30pm

Mocha

That's an excellent response you crafted!  As soon as I get my money back, I'll send that respose thier way, and they can stuff it up their you know what along with their crappy hair extension method!



-------------
http://www.Godiva-Hair.com - http://www.Godiva-Hair.com
http://www.MetamorphosisHairDesign.com - http://www.MetamorphosisHairDesign.com


Posted By: BirdOfEden
Date Posted: May 09 2005 at 9:44pm
I had a similar experience with a vendor.  I called for a quote on 2 day shipping, they said $20.  So they charged my card the amount of the product plus $20.  They actually shipped the product overnight, which I thought was nice of them.  Then about a month later, out of nowhere I got this extra charge, I can't remember the exact amount, but somewhere in the $20 range.  I called to let them know that they had double charged me on shipping and they said "NO, that was the actual charge".  I replied that I had called and received a quote, and that it's not ethical to hold the customer to an additional charge above their quote......that's the point of a quote to begin with!  Also, they didn't ship the product 2 day like I asked, they shipped it overnight, which I did not ask for.  I would not have agreed to pay $40 for shipping.  Third, you can't simply put an extra charge on someone's card at some random time without  my consent.  I agreed to a price, and you can't simply charge me more at your whim.  I didn't agree to that.  What if I didn't have money in my account?  Then I would have also been charged an overdraft fee.  Anyhow, She accused me of hanging up on her husband (who apparently handles the shipping/customer service) when I certainly did not hang up on him.  He referred me to another phone number to call and I thanked him, and heard no reply so I assumed that he had already hung up....so I hung up.   Then she accused me of calling her "evil" on the voicemail service.  What I said was "illegal".  Then she called me back and left a message on my voicemail saying "You obviously need the money more than me, so I'll go ahead and refund it to you".  Well, actually, yes I DO need the money.  Am I supposed to feel bad about that?  I am a single youg girl busting my arse to support myself.....no husband....boyfriend.....mommy.....daddy.  


Posted By: Gina E
Date Posted: May 09 2005 at 11:33pm
Mocha....That was superb!


Posted By: Scotchyroo
Date Posted: May 10 2005 at 6:31am
     Wow, I guess the power of the hairboutique hair extensions message board is growing if merchants fear our communicating with eachother.  Rock On!!!


Posted By: Bridget
Date Posted: May 10 2005 at 8:38am

Scoth, I'm sure they're all lurkers here anyway...

Mocha, very nicely put!



Posted By: shel221
Date Posted: May 10 2005 at 8:46am

Metalgirl - I though their response has a tone through it and was quite cheeky.  I wouldnt deal with them again.  A god company would never had written anything along they lines.

BirdofEdin - I for one will never give my credit card details to any supplier now other than the few close ones that i have that are completely trust worthy and professional. I send cheques now.  There are too many companies out there who are storing our details and not abiding fully by the 8 principles of the Data Protection Act Law.  Its terrible and i think they should tighten the restrictions and have larger sentences for these companies who use our confidential details at their leisure. The truth is that you really dont know.

I find it worrying that they just came across your details and re-processed.  I for one would always destroy all credit card details after every transaction or at least run a black marker through the card number for the clients safety.  Ive had Credit card receipts throught the mail before and Im like Ahh! what if someone else opened that letter and would have my credit card no, exp date, valid from and code.  Enought to run up our accts!!

What did they say they would do? Refund the extra $20?



-------------


Posted By: Kalika
Date Posted: May 10 2005 at 9:50am
I think that was very rude.  everywhere you go there are product reviews so a buyer can make an informed decision.  This was no diffrent.  its like buying a blender or sewing machine, you ask around about it and research it first.


Posted By: zapevaj
Date Posted: May 10 2005 at 11:02am
Yep, that's bitchy. Sheeeesh.

-Rae


-------------
http://www.hairalchemy.net - Hair Alchemy


Posted By: MERGUTHRIE
Date Posted: May 10 2005 at 12:49pm
i will never order from micro illusions

-------------
i love plastikhaar


Posted By: Syren123
Date Posted: May 10 2005 at 5:23pm
The stupid cow. Sounds like the thieving bitch who runs beautifulindianhair who ripped me off and then denied it. What's with the condescending remarks? Who the heck asked her for her opinion? All you asked for is the return of your money. I hope you get your money back, Metalgirl.

That was a totally unnecessary email and the more I read it, the more pissed and disgusted I get! Makes a person not want to deal with internet business at all - who needs the risk, plus the attitude?! No thanks!

And if you're lurking, Lanette Byrdie, how about concentrating on business, customer service, and maybe learning how to do refunds in a timely manner and laying off the free advice.


Posted By: Jenny_RR
Date Posted: May 10 2005 at 6:05pm
Syren,
You got ripped off by beautifulindianhair? Did they send you the wrong hair, less than you ordered, or none at all? (I remember there being some question as to whether BIH was that scammer SwtCandy from BHM, but it seemed like beautifulindianhair was owned by someone else.)

:)


Posted By: Syren123
Date Posted: May 10 2005 at 11:05pm
Originally posted by Jenny_RR Jenny_RR wrote:

Syren,
You got ripped off by beautifulindianhair? Did they send you the wrong
hair, less than you ordered, or none at all? (I remember there being
some question as to whether BIH was that scammer SwtCandy from BHM, but
it seemed like beautifulindianhair was owned by someone else.)
:)

Yes, stupid me. I ordered 18" hair, she sent 14" hair and the weight was light (less than 4 oz ea), and her only response was that they checked the order several times before sending it out and it's what I ordered. Isn't that amazing? Then how do you explain the fact that 14" hair was what I received when I ordered and PAID FOR 18" hair?! I don't think Lola Noble is the same tramp as ScamCandy (as affectionately referred to on BHM), but she's cut from the same skanky thieving cloth.

Luckily, that's my only rip off experience with hair on the internet, and I should have known better, but whatever. What chaps me most is that there IS NO PLACE to warn people about these thieving snakes other than these boards...and no recourse! Even the New York Better Business Bureau couldn't (or WOULDNT) do anything when I tried to file a complaint with them.

I'm on my last good nerve when it comes to this hair racket, and when vendors treat people the way Metalgirl was treated, well, that about puts me over the edge.


Posted By: zapevaj
Date Posted: May 10 2005 at 11:57pm
Syren, customers DO have a good tool for screening sh*tty companies- we're posting on it right now! The internet is a great way to get the word out- both about your own company, or one that has ripped you off. Speaking as an internet hairseller (and someone who has seen lots of insta-hairsellers come and go), one thing that keeps this business honest is the knowledge that if we screw over one customer, our reputation could be ruined if they post their experience far and wide.

So by all means, keep posting, ladies! Let everyone know who's good and who's the devil (if you've given them a chance for redemption and they haven't taken it, that is). I think the most important thing now is to let newbies to online hair-buying know to not just send their money off to anyone with a webpage. They shouldn't believe everything that they read, but rather look around, do a websearch on the company, and get second and third opinions and testimonials. And you guys do a really good job of that too, for that matter!

And any company who doesn't want people to ask around about them are at best wimps, and at worst have something to hide. Just look at  Plastikhaar, Haircandy, or Doc- we talk about them all the time, and they like it!

-Rae


-------------
http://www.hairalchemy.net - Hair Alchemy


Posted By: Jenny_RR
Date Posted: May 11 2005 at 5:39am
Originally posted by metalgirl metalgirl wrote:

Since you are unable to make an informed discussion without consulting a chat room with individuals that are either misinformed an/or non professional....

You might also want to ask Lanett why he/she is frequenting this "chat room" if we're all so ill-informed and unprofessional. I can't imagine why someone would waste their time lurking here....

Originally posted by Syren123 Syren123 wrote:

I don't think Lola Noble is the same tramp as ScamCandy (as affectionately referred to on BHM), but she's cut from the same skanky thieving cloth.

Definitely--and this is good to know. I remember there being a discussion about that hair awhile ago.

:)



Print Page | Close Window