Travel discount?
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Category: Hair Extension Topics
Forum Name: Hair Extensions
Forum Description: Hair Extensions can be the quick fix for short hair.
URL: https://talk.hairboutique.com/forum_posts.asp?TID=34955
Printed Date: December 28 2025 at 6:13pm
Topic: Travel discount?
Posted By: CyberMane
Subject: Travel discount?
Date Posted: September 02 2005 at 10:50pm
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Girls-
I have a client who is flying from Texas. Out of all the days of the month, she insists on taking the last minute flight to Pennsylvania! She's spending triple plane tickets and plus it's Labor Day Weekend so tickets are very costly!!! She even begged me to work overtime and already I'm heavily booked for tomorrow and Sunday but will stay in my shop and wait for her. Her appt. is 7pm at night! OMG!!! 
What do you think is a nice gift for her? Mark B. gives us $100 travel discount when I took his class. His class is $1200, but it came out to be $2000 with flight, hotel, etc... She bought my volume savings- so she is going to see me for a very long time. But how many of these 'gifts' is given? She's looking to travel to me like every 2 months!!! I love all my clients and want them to have the most pleasurable trip ever!!! 
Opinions please, Thank you so much, Charlene ------------- http://www.cybermane.com - CyberMane.com |
Replies:
Posted By: Syren123
Date Posted: September 02 2005 at 11:06pm
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Do you really need to give her a gift, Charlene? Have you met her yet? I think just the fact you're working the entire weekend into the night is gift enough at first...then when she comes again, you will know her a little better and maybe give her a little something then. Doncha think?!
That's a nice thought, tho. Maybe a venti Starbucks coffee and a pumpkin scone. |
Posted By: CyberMane
Date Posted: September 02 2005 at 11:32pm
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Thanks Syren!
I haven't met her yet. Yeah, I know about the hard work. I also told her I could have a car pick her up and her b/f. When her b/ f called to give the credit card, he thought that the ride was going to be for free.  I intended to give a $100 dinner gift
certificate but after the b/f thought the ride was for free- so then I said 'okay I'll take care of the ride' $170 from Newark airport and just give her a free take out. Sh*sh what if she wants the driver to wait for her while she's getting the extensions and then drive her again to her hotel close to the airport. I'm screwed!!! 
Now I'm thinking what about if they want me to keep on giving free rides for the next how many visits- sh*sh it's not worth it financially. My goal is to please my clients as much as I can even if I have to go out of my way . I know I'm crazy but, it just makes
me feel better
OMG!!! ------------- http://www.cybermane.com - CyberMane.com |
Posted By: Karen Shelton
Date Posted: September 02 2005 at 11:34pm
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Gosh...you are already bending over backwards to take good care of her. I would think she should be tipping you for waiting in your shop until 7 pm for her. I think you are already showing her that you are terrific and really willing to please her. I agree....Starbucks and a scone is wonderful. :-) ------------- That which doesn't kill you makes you stronger or drives you totally insane. :-) |
CyberMane wrote:Posted By: CyberMane
Date Posted: September 02 2005 at 11:38pm
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OMG!!!
I can't believe I'm talking to Karen- herself!!! U R A LEGEND! Thanks Karen!  ------------- http://www.cybermane.com - CyberMane.com |
Posted By: Syren123
Date Posted: September 03 2005 at 12:20am
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And Charlene, you're not Mark B and she's not coming for a class! You're one person and she's coming for your services - no one expects you to give them dinners and limos! As long as your salon is nice, you're nice, and her hair turns out awesome, it will be the best experience possible, don't worry about that. You're just too nice.
Karen, are you a legend?! (bows down...) Then..then...I'm honored, too! 
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Posted By: CyberMane
Date Posted: September 03 2005 at 12:38am
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Thanks Syren, you are so helpful!!! I've learned my lesson. Perhaps, I'll start some kind of a 'travel package'. OK, I have to let this sink in- 'If you were my client, coming thousands of miles away, you would be satisfied with starbucks and a scone?' But I have to include the free goody bag just so they could care for their extensions the right way! You are so cool!!! ------------- http://www.cybermane.com - CyberMane.com |
Posted By: Syren123
Date Posted: September 03 2005 at 2:13am
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If I were your client and I came 1000s of miles to see YOU, I would certainly not expect you to buy me dinner and pay for my limo. Okay, coffee and a scone - not exactly a 'gift' - more like an amenity. But a goodie bag! Now you're talking! Put some good, exclusive, salon only-type stuff, maybe a great brush, some products and THAT would be a nice gift!
Charlene, you're working really hard to show your work and make yourself known. One of these days, it won't be such a novelty to have people travel long distances to see you! Soo..just get used to it! LOL Good luck. I hope it all goes very well and your client is very happy. |
Posted By: Mariposa
Date Posted: September 03 2005 at 12:23pm
| I think a nice thing would be to give her a discount like 10% on her follow-up visit. With food, not everybody has the same taste. I personally don't like coffee or starbucks. I give my clients small discounts. |
Posted By: Karen Shelton
Date Posted: September 03 2005 at 2:12pm
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Hi Cyber....now I am blushing....Thanks for your kind words. I actually have been meaning to follow up with you on the email I sent you a few weeks ago. :-)
------------- That which doesn't kill you makes you stronger or drives you totally insane. :-) |
Posted By: CyberMane
Date Posted: September 03 2005 at 3:36pm
Yes! That's exactly what it contains!
Thanks Syren! Karen- OMGoodness!!! Really? Gee, thanks! I'd love to do your hair anytime!
Mari- do you have a website?
Thanks again, girls!!! -Charlene ------------- http://www.cybermane.com - CyberMane.com |