Well, after repeated emails to this person and only geting the SAME cut and paste section of her site as a reply, not even a typed out reply.. I will post this for all who might be thinking of a transaction with this company.  Please beware, and read the post about this.  She basically will do no refund of any sorts..this is my final email to her. 

"Well, since this whole thing is not being solved in a proper and helpful manner, I have contacted VISA and explained the issue to them so that they are able to do a FULL chargeback for this purchase.  I also contacted paypal and ther have been notes made about this on their side.  Thanks for being such a helpful and moral business owner, I will pass on a good word to all of my friends who might want to shop with your company too. Have a good one. Shann"