White bonds that should'nt be
Printed From: HairBoutique.com
Category: Hair Extension Topics
Forum Name: Hair Extensions
Forum Description: Hair Extensions can be the quick fix for short hair.
URL: https://talk.hairboutique.com/forum_posts.asp?TID=53966
Printed Date: February 04 2026 at 4:05am
Topic: White bonds that should'nt be
Posted By: hairgirl1
Subject: White bonds that should'nt be
Date Posted: June 21 2007 at 5:52pm
|
I just finished a girl that i had put a full head of extensions in. The bonds were all white and flacky. I put the extensions in right but could'nt figure out what happened to these bonds. Poor girl started to cry and i told her to come back tomorrow at my house and i would remove them all for her. I ordered from "Your hair shop" D- Lux #m 4/30 and m/27/30 for a highlight effect. Can someone tell me what i did wrong or was it the bonds? I ordered hair from them before a while ago and another girl told me the hair shed an awful lot. I'M SORRY I DON'T THINK I TRUST THAT HAIR ANYMORE. I really like doing the pre-tipped bonds but now i might just order the weft and cut it in pieces and dip it into a hot pot with the pellets. Oh Brother. Any advice please. This girl paid me half of what my price was so in the morning i'll just take them out and take the loss for the other half of the money. Hairgirl1
------------- hairgirl1 |
Replies:
Posted By: BunnyWabbit
Date Posted: June 21 2007 at 7:07pm
|
i thnk i've heard of those bonds turning white and flaky but I don't know which version of them they were - she switched a while back, but now I believe has pulled the entire lot (well put them on sale to dump them anyway). I think its got more to do with the bond rather than the hair. |
Posted By: Honeychild
Date Posted: June 21 2007 at 7:21pm
|
I've ordered from the same site several times and overall love the fast delivery of the hair and the great prices as well as the quality of the hair itself, but the bonds don't last longer than 2 weeks on my hair.
Did the bonds turn white immediately when you applied the hair or did she returned with the bonds turning white and flaky?
The reason why I ask is because she might used a curling iron and accidentally placed it on the bonds, or maybe poured too much conditioner on the bonds which can also can make the bonds loose their potency.
|
Posted By: hairgirl1
Date Posted: June 21 2007 at 8:16pm
|
I just did her hair today but every time i put a bond in her hair it turned white and flacky. There was no curling iron used. Now her mother just called me yelling at me that her daughter's hair is a mess. She blames me. The hair was beautiful when i got it fast delivery but big deal if the bonds are crap. I wonder if Kristen has gotten other complaints. The mother wanted me to refund the money and i told her no way that the hair has been used. Am i right or wrong? ------------- hairgirl1 |
Posted By: Honeychild
Date Posted: June 21 2007 at 8:24pm
|
That sucks...have you contacted Kristen yet? She might know how to help out or why the bonds turned out that way.
|
Posted By: hairgirl1
Date Posted: June 21 2007 at 8:48pm
|
I have'nt contacted Kristen yet but i think i'll do that now. Thanks. ------------- hairgirl1 |
Posted By: Ms.Honey
Date Posted: June 21 2007 at 10:15pm
|
Do you know how to pre-tip? You can remove the glue from the extensions and re-tip them with keratin glue.
If she's willing, re-do her hair. If not, you should refund her money. It's a bad install. Even though you've done nothing wrong neither did she. Your reputation is also at stake. ------------- ALL EYES ON ME |
Posted By: hairgirl1
Date Posted: June 21 2007 at 10:32pm
|
I e-mailed Kristen and explained my entire situation let's see if she refunds my money and see if her reputation is at stake. I only say that because i offered to take out the girls extension in the morning and redo them but she did'nt want to. The install was good it was the bonds that turned white and flacky and just charged her for the hair. If i can get my money back from Kristen then yes you are right and will refund the girl's moneyfor the hair. Doesn't that sound fair? ------------- hairgirl1 |
Posted By: TanglesRC
Date Posted: June 21 2007 at 11:19pm
|
the bonds turning flakey is not the clients fault. Nor am i saying its yours, however, you are the sylist and if you dont want your repuation at stake, then i would encourage u to refund the girl all her money if she doesnt want u to do another install. yes you will take a loss all around, however, its your reputaion that could take more of a loss- sorry you are going thru this. Regardless if you get a refund, its your responsibility as a professional to make sure your install and hair are satisfied by the client. good luck dear! ------------- Bringing beauty, one head at a time... |
Posted By: Ms.Honey
Date Posted: June 22 2007 at 9:45am
|
I agree with Tangles. I'm not saying that the placement was bad but the fact that they were turning white and flacky AS you were installing them made it a bad install. I know she was probaly excited about getting them but when you saw that they all were turning white you shouldn't have continued to install them.
She was upset last night, she may have calmed down by now. Offer a re-install. If not, you should refund her money.
Take the loss. It's not worth being sued over and reported to the BBB. That would mar your reputation and the judge would probably side with her anyway. ------------- ALL EYES ON ME |
Posted By: TanglesRC
Date Posted: June 22 2007 at 11:38am
is there any reason you continued to do the install once you saw it was bad and turning white???
refund the money, learn from it and move on. I would also offer her a gift of something, maybe a deep condtioning treatment after you remove them. Client needs to be acknowledged that is wasnt her fault, and that you are on her side!
dont worry, taking care of this right will bring you great things.  ------------- Bringing beauty, one head at a time... |
MSHONEY wrote:Posted By: malibu
Date Posted: June 23 2007 at 1:20am
|
Tangles and MsHoney, you're right. I wish there were more people like you in the business world!
------------- |
Posted By: TanglesRC
Date Posted: June 24 2007 at 1:07am
|
Thank you so much Malibu- that is really how i try and run my business.
Years before i was licensed, i was a client, and i always said when i get to do hair ( i ALWAYS knew it was my passion~ since i was 5!) that i would treat my clients like i wanted to be treated. And i really work hard on that.
being treated with care, gentleness and concern isnt that what we all want? ------------- Bringing beauty, one head at a time... |
Posted By: asinnamon
Date Posted: June 25 2007 at 9:41am
|
I ordered from your hair shop, got the 'new' clear tipped hair. I had it installed with a very reputable extension salon. Within 3 weeks I had to take them out. The bonds went white and swelled up on me, and most of the hair had shed out. I did use a clarifying(non sulphate) shampoo on only the bonds and kristin told me this was why my install went bad. I'm not an expert, but I did see a week later that she put all her hair on sale to 'make room for new products'. Live and learn, either way I will not buy hair from her again. Just my 2 cents.... ------------- |
Posted By: Ms.Honey
Date Posted: June 25 2007 at 10:16am
Thanks Malibu but I'm just a DIY'er for now  . I may go back to school next year though.------------- ALL EYES ON ME |
Posted By: hairgirl1
Date Posted: June 25 2007 at 4:31pm
|
Well Asinnamon, It's nice to know i was'nt alone on the white bonds. I e-mailed Kristen thursday evening and explained my story to her and heard nothing back. So i don't know what to make of that. I definetly will not do business with her anymore. I think i'll try wicked hair. There hair seems beautiful. Well i am sorry you too had that problem with white bonds, i'm still in disbelief. ------------- hairgirl1 |
Posted By: hairgirl1
Date Posted: June 29 2007 at 8:00am
|
I just want you all to know i received a e-mail back from Kristen saying she did'nt understand what happened to the bonds that turned white on me. She said she was getting new hair in and that she would send me out a sample of it and if i would please give her feed back on it. Also i would get a discount on my next order. Oh well we'll see. ------------- hairgirl1 |
Posted By: Ms.Honey
Date Posted: June 29 2007 at 4:27pm
|
What about your client? Did you refund her money? ------------- ALL EYES ON ME |
Posted By: chiku
Date Posted: July 01 2007 at 12:25am
|
this exact same thing happened to me!!
how much did you guys pay for the hair though?
except in my case the hair was HORRIBLE it took 4 hours to comb becuase it was so knoted and felt like CRAP!
i lost soo much money and felt uber bad telling my stylist but like the bonds were even like watery
shoudl they have been?
|
Posted By: hollandbluejay
Date Posted: July 08 2007 at 12:57am
| OH CRAP! I just ordered this hair to try, maybe I should be sending it back before I put it in my client..... I got the clear tips though, I thought it was the other tips that had problems with shedding. Has anyone had any success with these? If so, what products did they use? |
Posted By: hairgirl1
Date Posted: July 08 2007 at 9:18pm
|
Chiku, i paid $140.00 for the hair and i ordered 18" the regular u shaped tips. The bonds were terrible, the hair itself was nice. To MsHoney yes i returned her money for the hair only as i felt my time was worth something for the rest of the little bit of down payment. So all is well. ------------- hairgirl1 |
Posted By: Ms.Honey
Date Posted: July 08 2007 at 10:33pm
|
if you went to a Mercedes dealer, picked out a brand new never driven car from their catalog in pristine condition and upon delivery they tell you that the engine and transmission aren't working and there's a dent in the side. Then they explain to you that they'll give you a refund for them but you can not return the car because they've already paid for the rust proofing and the transporting fees and they feel that they should get paid for the work they've done. Would you say," You know, I can understand your point completely" or would you say," I paid for a new car, you told me I was getting a new car eventhough the damage wasn't your or my fault, I want all of my mother*&%^% money back THIS IS NOT WHAT I PAID FOR"? ------------- ALL EYES ON ME |
Posted By: GettinLengthy
Date Posted: July 08 2007 at 11:16pm
Well it's probably been almost a year since I was on here and I'm so glad that I came back to this site. I also used the clear fusions chips from Yourhairshop.com and had the same problem on my last two clients. I used them because Kristin always uses them on my hair and I have no problem, they don't turn white and flaky at all and I don't have any shedding. I actually had to remove almost all of my clients bonds and redo them with the origninal gold fusion chips that I used previously. Not only did I not charge them to redo their hair but I ended up paying for all the hair to replace the hair that had shed. I actually didn't even except a tip because I feel that since the customer is paying alot of money to have extensions put in then I want them to be happy with the job, and I'm not happy unless the customer is happy. On both customers it was several weeks before they called to let me know that they had a ton of shedding. The bonds were not turning white as I installed them. This is a bond problem not a hair problem. I discussed this problem with Kristin and she doesn't know what the problem is. I just can't figure it out because like I said, when Kristin does my hair she does a fantastic job. I hate to hear that people don't want to purchase products from her because she has been nothing but professional and really helpful, and I wouldn't question her integrity due to the fact that I have purchased all my supplies from her for the past two years and never had a problem. She has so much experience in the business. If you want to protect your reputation then I would suggest paying your client back the entire amount that she paid. I know it's a bummer but it will be worth it in the long run. It's better to have somebody say "well, there was a problem but the stylist did what she needed to rectify the problem". Good luck! 
|
Posted By: TanglesRC
Date Posted: July 09 2007 at 2:37am
i couldnt agree with you more, sounds like you are a true professional!!!
if the client wasnt happy with the hair or install, your time has nothing to do with her paying for it. Sometimes, you have to give up your time to insure the client stays happy.
------------- Bringing beauty, one head at a time... |