I ordered and paid for some extensions by email a couple of weeks ago and I have mailed over & over asking if they have been sent as I have to go to the post office to get them when they arrive, and had no reply to all but one of my emails - that one I finally sent to her by the ebay messaging system as I was wondering if my email address was going to her spam folder or something

 

 

in that one she asked what my ebay auction number was - i replied back saying i had brought from her by email not ebay and so didnt have an auction number, and i have since emailed several more times and had no reply - Im starting to worry that I have forked out $150 and Im not going to see my product

 

anyone got any suggestions?  Or salvagestock if you are reading this can you please reply to me and let me know whats going on?

 

Im going to try emailing from a different email account and see if that works...

 

 

 

I through id be ok as she has a lot of good feedback on ebay and lots of people have mentioned that she is quick to reply good with communication and ships items really fast.

 

Maybe Im being unrealistic expecting the items to be in Australiaafter 2 and a half weeks but I dont think its unfair to expect that 2 & 1/2 weeks after payment she can at least tell me when and if shes shipped them!!!

 

Ive waited longer than 2.5 weeks for stuff to arrive before - but the seller has always kept in touch and let me knwo when they shipped - its pissing me off that salvage stock - well out of about 8+ emails I sent her she has replied to two.  I got a reply to the one I sent from a different email account, I sent it about 5 or 6  days ago and 1 days later got a reply saying im so sorry im going through my emails now and will get back to you ASAP.

 

Another 2 days goes by and nothing more, so I email her again saying that I really need to know if the hair is on its way as I have alopecia and need to replace my current extensiions, and if her hair isnt being sent then I need to order some more.  I said in that email that I didnt want to but if she didnt reply with a definitve answer soon telling me IF my hair had been shipped and WHEN, that I would be contacting paypal for a refund.  I waited another 2-3 days, no reply.

So I emailed her today saying I am giving her 24 hours to tell me what the shipping status of my order is then contacting paypal for a dispute of payment and that I will be posting on this forum and all others I subscribe to, my experience with this seller.  I also said I was sorry it came to this but I was fed up with emailing her and getting no answers.

 

do people think Im being unfair here?  Its not that I expect the items to have arrived by now - I just want to know whether or not she has sent them!

 

Anyone know anywhere else I can get remy asian hair for arouns $38 AUD per weft which was her price - and where the shipping to Australia is reasonably price (some places add up to $30 per weft on to ship which is ridiculous)

 

 

Not that it's your fault, I am sure you thought they were just trying to help you out... but Ebay is really clear about their rules against that.  I guess they are leary of sellers that make deals that way.  The seller can have great feedback from what they sold thru Ebay- but you never know how many people they gave the runaround  to by dealing with off site. You can't leave neg feedback and that sucks, but if you don't get anything resolved with them- you can email Ebay and report to them what happened anyway. They will not be happy when they know a seller pulled that.

 

 

 

http://pages.ebay.com/help/policies/rfe-spam-non-ebay-sale.html - http://pages.ebay.com/help/policies/rfe-spam-non-ebay-sale.html

 

anyway lesson learnt and i will report to ebay as well if this isnt sorted out

 

more annoying than losing $25 or whatever is the delay as now I will have to wait till i get my refund then order elsewhere then wait until that arrives - GRRR!

 

I think it is extremely rude that this seller can't respond to your email regarding your shipment! She must have access to email constantly, as how would she know of her ebay sales, or notifications of paypal payments? Or you can check and see if she's left feedback for others during this time you've emailed her. That would be a dead giveaway that she's in constant contact with her computer! 

 

Do you know of the shipping method? You could go online to check the approximate amount of business days it would take to arrive with a postal/shipping service...considering if she mailed it out within a few days of your payment.

 

Still, start filing a claim with Paypal immediately.  You can always cancel the claim if the hair does arrive meanwhile. But at least the claim might get her attention?  File for the cost of hair plus the shipping charges.  If she fails to respond to the claim within 10 business days, you will receive a refund of the total amount you've requested by default.(happened to me) If she does respond, then she has to provide proof of mailing with some sort of tracking number...then the waiting begins... Paypal allows for 30 days of evaluating the claim to come to a decision.  Or you could do what I had to do, as Paypal was taking longer than the 30 business days with mine, so I just ended up filing a dispute with my credit card company, who refunded me asap.

 

I wish you luck with getting that $150 back, or the hair arrives for you tomorrow. If not, hopefully someone here can help you find the type of hair you're looking for.

  Report her to PayPal and be done with it. I know you're hurt and upset but you're stressing yourself out too much about this. Reporting her to these companies is all you can do. She is going to be in serious trouble with Ebay. Don't but anything from her just to leave negative feedback.

    Don't worry about her getting away with it, she won't. They'll most likely suspend, if not terminate her account. Sellers make offers like that to avooid paying Ebay their fees. They'll handle her.

  I don't know this companies shipping policies but they sell Asian and Indian remy hair and are very reasonably priced. http://www.MYMANEATTRACTIONS.COM - WWW.MYMANEATTRACTIONS.COM . They also sell skin wefts which may be a better option for you than regular wefts.

 Everything is going to work out fine. Don't let this women stress you out. She'll get hers, they always do.

 

she said she has been in hospital (I hknow she had before as it was on her ebay site) and that the ebay activity was an auto auction tool not her logging in herself

 

Again i apologise for the delay responding to your email, as i mentioned i promise i would never ignore anyone on purpose, as u were aware i was in hospital for a while with the disc bulge (slipped disc) and now am out of hospital am trying to get things back to normal and respond to emails as soon as received. Im always here to help anyone who needs anything anytime & promise i am here to assist you.

 

Let me know if u are on here hunni as im not sure how this forum thing works and if u are online here or not etc

Best wishes

N x x x

(salvagestock)

Nicki

ps the feedback updates automatically when i get feedback, its an autoresponder tool, if anyone want link to use tool themselves let me know. also we use turbo lister to automatically generate listings, just wanted to explain why saw new listing & feedback when i wasnt online.

 

My advice to anyone that does sell on Ebay, when you ship an item to a buyer, let them know that you have done so, and provide them with a tracking number as well.  That can at least help eliminate situations like this.

Ahh..... this world of all these "automated systems".

Nic x x

 

with other sellers I have been sent the following:

 

An email comfirming receipt of payment and confirming items ordered (hair length, color, number items etc)

Confirmation of my postal address

 

A second email confirming date items were shipped, and method of shipping and tracking numbers and link to websites to track item

 

This ensures that:

 

If there is a delay in shipping the buyer is informed

If the buyer knows when it was sent they know when to chase up on their end if it hasnt arrived

 

 

The correct items in the correct color/size/quantity are sent to the correct address.

 

Its not the delay I mind so much as not knowing whats going on whereas if i had had an email right after you shipped it saying hi your items were shipped today via royal mail tracking code whatever etc, then I would have spent my time chasing it up with the tracking and my PO before I started emailing you and starting up paypal claims etc.

 

Kim

 

I sent you an email as well via paypal - can you plrease send me the tracking numbers? Aust post said all royal mail has a tracking number and they cant tell whether its even reached australia except with that number

 

The hair has arrived but the order is wrong

 

ive recieved 3 packs of the blonde color I ordered, but in 18"

 

 

I orderd 3 x the blonde in 20"

and one pack of a brown mix in 20"

 

I also paid for 4 packs.

 

I have emailed you on paypal about this but havent heard back.

 

 

re the first order sent to you, it was sent by royal mail airmail, we dont get tracking number for airmail in uk for standard airmail like the do in USA etc but we do get a signed and stamped certificate of postage & receipt from the post office as evidence of postage (we need proof of postage incase royal mail undeliver to prove to them we have paid for postage etc so we can claim back) i can try and scan this and email over to u so you can see this was sent to you in good faith. i have contacted royal mail re this package as we have to file a claim with them after 14 days of non receipt, they will refund us up to 32 pounds for the package. we always honor all sales in the event of missing package and resend out by international signed for (hence tracking number) it costs us about $8 on top of shipping cost for international signed for and we cannot send all packages by this method initially due to the high cost, hence using royal mail standard airmail with cert of postage, which normally makes it alright within 5-10 days. anyway please message back as here to help and make this up to you

nicki x