Bleach hair---severe breakage

Hi,I have been having my very dark hair professionally bleached for years.My hairdressers have always been very careful not to overlap.The guy that had been doing my hair for the past year has gotten very careless lately and letting it overlap,he just seemed to not care that my bangs were breaking off to about 1 inch! I was mortified that he laughed it off.Today I went to another lady who was kind and sympathetic to my breakage.She took extreme pain to be very careful.She used Matrix bleach and put conditioner on my ends throughout the entire process,she had me under the dryer about 50 minutes!It looked great at the salon,the bangs did not have the usual fried look they have been having.But in the car driving home,I ran my fingers through my hair and gobs of hair kept coming off.By the time I was home I had a lap full of hair and a face full of tears.I closely examined the hair that was coming out,it is the longest hair from my scalp,it lookes like it is coming out from the roots,about an inch of it looks "melted or withered".I am just a mess with worry right now.Am I going bald?Did she leave it on to long?I honestly don't think she overlapped so why is hair melting off at roots?I have been on Mediafast diet the past month,lost 16 lbs on less than 1,000 calories per day,was the new growth weak hair from the diet that the bleach just finished off?Please help me,I feel my life is over! What products will help me?

I am not familiar with the Mediafast (medifast?) diet, but as long as it gives you a balanced diet in which you get enough vegetables, vitamins, protein and carbohydrates, (in other words - balance), without giving you too much vitamins (such as vitamin A) the diet should have nothing to do with it. Sounds to me too like it was just overprocessed.

I have never known anyone with hair in this state, (though I've heard stories before) so I don't know if it will help, but I guess you can only try to condition and moisturize your hair very well and be as gentle with it as you can to avoid losing as much as you can. Try coconut oil or jojoba oil as a moisturizer. Like I say, I don't know if it will do any good, but I'd try it just in case it helps. Sorry to hear about this happening to you.

this has happen to me also all my hair around my hair line has fallen out i just use wild growth and hemp and for now a wig is my friend

I have to say that 50 minutes under a hot dryer with bleach on the scalp (I'm almost sure...haven't used matrix in a few years) is not recommended by Matrix.

Most Professional Companies do not recommended heat on their bleach...
If it was truly matrix bleach.

I would call the company and ask them if they recommend heat on their bleach...it would be helpful if you knew exactly which lightening product you were talking about when you call them. And just ask them this question...don't go into your whole story...just get your information. Then I would call the Stylist back and at least ask for my money back.

How long did your previous Stylist leave the bleach on?? and did he put it under the dryer??

Southern Girl; I'm sorry this happened to you.

But I still would urge you to call the salon and let them know what happened and politely , but firmly ask for your money back. If they try to blame it on you or your hair don't allow it. It is the Stylists responsibility to tell you if the integrity of your hair is not up to the chemical process you are asking for.

I don't know the exact circumstances...I don't know for sure what she used on you.

Did your process with your old hair stylist include 50 minutes under the dryer???

It sounds to me like you have had this type of color service for a while without having your hair fried off.

Will your old stylist help you??

I'm so sorry about your overbleaching Southern Girl.  It really sends a red flag to me that when you called the Matrix company, they wouldn't discuss the process with you.  What I would do, is call the Matrix company back and act like you haven't had anything done yet, and explain that your stylist wants to put you under the dryer with bleach for 50 minutes, and ask them if that is correct (of course, let them think you haven't done it yet.)

Then, if they say NO that is wrong, get more info and write it down, then go back to the stylist and get your money back and hopefully some free heavy conditioners. 

Your life is not over and congrats on your 16 lb. weight loss, and sticking to what sounds like a very hard diet! 

Let us know what happens with the Matrix Company.

how are you postitive it works? do you know how much it costs?

yeah i was just at sallys, how long has your hair grown since you started using it?

I am experiencing the same exact problem. It's like the hair is melting off at the root! I went back to the salon today and they gave me an intense Kerastase protein treatment and sent me home with some Redken moisture treatment to use every other day. I hope this will do the trick.

I am curios as to what you did to stop your breakage. How did your hair turn out in the long run?   

Edited by shadowrox

same thing happened to me.  I shaved it off and bought a wig.  its beyond repair when it feels gummy and falls out like that.  the best thing for that is to cut it all off and let it grow back healthy and strong.