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Hairgroove comment: SuperHairFactory

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RoseRose View Drop Down
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Joined: January 02 2005
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Post Options Post Options   Thanks (0) Thanks(0)   Quote RoseRose Quote  Post ReplyReply Direct Link To This Post Topic: Hairgroove comment: SuperHairFactory
    Posted: May 24 2005 at 10:13pm
This is from the poster "redannie54@aol.com"

"
Bought hair from the Super Hair Factory, it was terrible to say the
least. It wasn't cuticle hair, the color was definitely not even
close to a #10. Let's just say I could have bought the same hair at
the local supply house for over half the price they charged me. But I
thought they had a good return policy, BOY WAS I WRONG!!


I returned the hair in its original condition, packaging, & copy of
the invoice, via USPS(my husband has worked for the PO for over 30
years), with delivery confirmation. Accourding to the USPS records
the hair was delivered back to them on Monday May 16th. I just called
them and at first they say they I wasn't in the computer, then they
say they found me, but the hair was not received yet, then this GUY
gets on the phone and asks me what was wrong with the hair and how
long I have been wearing extensions. So I told him how I felt about
the hair and the I have been wearing extensions for over 13 years. He
tells me I haven't been wearing extensions long enough to know
anything about buying hair and that I didn't know what I was talking
about. Boy I sure wish I didn't live on the opposite coast from
Georgia, !@#$%&!!! So He says they have to charge me 5% to process
the return, which was no where on their website, to process the
return. So what's going on here?? One minute they don't have the hair
and the next they are tielling me they will process my refund for a
charge? Better Business Bureau here I come."
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Amanda8Beechwoo View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Amanda8Beechwoo Quote  Post ReplyReply Direct Link To This Post Posted: May 25 2005 at 3:46am
I have no comment to make on "Unsuperhairfactory" xxx
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Scotchyroo View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Scotchyroo Quote  Post ReplyReply Direct Link To This Post Posted: May 25 2005 at 6:10am
Extra-Un-Super Hair Factory.  Give 'em hell.
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metalgirl View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote metalgirl Quote  Post ReplyReply Direct Link To This Post Posted: May 25 2005 at 1:23pm
The only problem I ever had with Superhairfactory was that they sent my order to the wrong address and it came back to them.  In the meantime, I called them and we figured out what happened.  They reshipped it with no problem.
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shadowfyre View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote shadowfyre Quote  Post ReplyReply Direct Link To This Post Posted: May 26 2005 at 6:41am

Geez, Rose, you have been seemingto have the worst luck with hair lately!

 

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