Frustrated w/ WWBeautystore

Hi there!I also have learned to live with the slowness of WWBS. However, my last two orders with them arrived in record time (1 week and I live in NJ-- that's a long way from Washington State) with priority shipping that I didn't even ask for-- So, they won some bonus points with me there! I would also like to remark that I am a frequent odererer of Home Shopping Network, too and I seldom if ever, receive their merchandise before two weeks is up. Remember, these comapnies work on 'BUSINESS DAYS' that means that if they say two weeks, that excluded 2 staurdays and 2 sundays and any holidays in between! I hope that everyone starts having better luck.Sherry~> I personally have had nothing but great luck with WW> Beauty. I love their prices and the convenience that> it offers to me.> Yes, I agree that it takes a little longer for my> stuff to arrive than if I jump in the car and drive> somewhere, but I have small children and a job and a> million things to do. So I appreciate the convenience> factor that they offer me. I also think the prices are> personally worth the wait.> I think that people may be a little to quick to> criticize something that doesn't work for them> personally when it is not a fair criticism.> I don't think that WW Beauty ever tries to give the> impression that they provide "instant"> service or immediate deliveries.> To expect an online Internet order to arrive in 2-3> days seems very unrealistic to me.> When I order from WW Beauty I always allow 3-4 weeks,> which seems fair to me since after all, they are like> any mail order place.> It takes time to fill the orders and ship everything.> I believe that legally mail order companies have 30> days to fill orders. I could be wrong, but that seems> right to me.> I have never found that there is a "perfect"> online store. I have had the same wait with another> online haircare store and once Amazon.com lost my> husband's book shipment.> If someone went to a beauty supply store and had to> wait in line for 30 minutes and then was in a traffic> jam on the way home and found that their bottle had> leaked because of a crack or they were over charged,> they would be just as frustrated or angry.> I think everything is relative and that frustration> can happen in any circumstance, whether online or at a> store or a salon.> If someone is in need of products immediately, they> should definitely not buy from any online store.> But I don't think they should bash the place because> they need something right away. That is not the> store's fault.> Carol

> I personally have had nothing but great luck with WW> Beauty. I love their prices and the convenience that> it offers to me.> Yes, I agree that it takes a little longer for my> stuff to arrive than if I jump in the car and drive> somewhere, but I have small children and a job and a> million things to do. So I appreciate the convenience> factor that they offer me. I also think the prices are> personally worth the wait.> I think that people may be a little to quick to> criticize something that doesn't work for them> personally when it is not a fair criticism.> I don't think that WW Beauty ever tries to give the> impression that they provide "instant"> service or immediate deliveries.> To expect an online Internet order to arrive in 2-3> days seems very unrealistic to me.> When I order from WW Beauty I always allow 3-4 weeks,> which seems fair to me since after all, they are like> any mail order place.> It takes time to fill the orders and ship everything.> I believe that legally mail order companies have 30> days to fill orders. I could be wrong, but that seems> right to me.> I have never found that there is a "perfect"> online store. I have had the same wait with another> online haircare store and once Amazon.com lost my> husband's book shipment.> If someone went to a beauty supply store and had to> wait in line for 30 minutes and then was in a traffic> jam on the way home and found that their bottle had> leaked because of a crack or they were over charged,> they would be just as frustrated or angry.> I think everything is relative and that frustration> can happen in any circumstance, whether online or at a> store or a salon.> If someone is in need of products immediately, they> should definitely not buy from any online store.> But I don't think they should bash the place because> they need something right away. That is not the> store's fault.> CarolI have to say that I, too, have been frustrated in the past with WWBeautystore for one reason & one reason only..the delivery time factor. Yes, there is a waiting period for shipping as is the case in ANY online store or other snail mail type deliveries..and I've always ordered in advance accordingly. However, I think the bane of WWBeautystore's existence is that it specifically states 3 days to 2 week time frames (I believe it formerly stated 7-10 days). When people count on that time table, and shipments don't arrive within the stated period, it's understandable how frustration could occur. I guess it's up to the individual customer to determine whether it's worth the wait. Kelly F.

I'm also very frustrated with WWBeautystore. At the time I placed my order, I was under the impression that my products would arrive around 2-3 days. I later found out through custumor service that it could take between 2 day to a month. That was over two weeks ago, and I'm still waithing for my order. I'm not impressed with WWBeautystore, and I really don't think that it's worth it, despite their cheap prices. I'd rather drive down the street to my salon and pay a few dollars more, and have my hair products when I need them. Once I receive my two orders(I had to place one more since my last bottle of phytodefrisant ran out), I'm through with WWBeautystore for good.

Renee,Hi there!I to have had problems with WWBS in the past-- but, I still use them beacuase they have bargain prices and a great selection. I would continue to e-mail them often and put words like 'Urgent' in the subject box. Here are some other addresses that you might want to try.mickhael@wwbeautystoreaceknows@wwbeautystoreMickhael is awesome and if you are able to get a hold of him, hopefully he will be able to help you out.Sincerely,Sherry~> I placed an order with wwbeautystore, and it took 24> days to arrive. When it did arrive several items were> missing. A credit had been issued for 3 of the 4 items> and shipping, but not for the fifth item, a bottle of> conditioner. Now, once agian, they will not respond to> my emails. How do I contact them for a refund for the> item they didn't send? Has this happened to anyone> else?

I placed an order with wwbeautystore, and it took 24 days to arrive. When it did arrive several items were missing. A credit had been issued for 3 of the 4 items and shipping, but not for the fifth item, a bottle of conditioner. Now, once agian, they will not respond to my emails. How do I contact them for a refund for the item they didn't send? Has this happened to anyone else?