Gina, I'd at least offer the left over hair back to her. Or, ask if she has a need for it... offer to keep it for her for next time, then mark it w/her info. Are you using human hair or synth? Human is so expensive... I'd hate to spend all that money at a salon and know that I have hair left and the stylist never asked if I wanted it. Synth, on the other hand is pretty cheap and I could see someone letting that go a little more easily.
Oh, and more specifically to your problem, Gina; I'd just charge her
for the full three colors, and then give her the excess. It means she
has to pay a lot for all those colors, yeah, but they don't sell hair
in half-pack sizes, so that's life. -Unless- the colors and texture are
something you think you could use later on, in which case reimburse her
at a pro-rated amount.
I do both, sort of. For full heads of hair, I charge them for the
actual hair cost and then give them their extra to keep, so that we can
rotate the fresh hair in if they come in again.
I would think that keeping that hair would be double-dipping, except
that most of the time we're only talking about 1 or 2 ounces of hair,
so I dunno that it matters much. But just to avoid wierdness, I give
them their hair leftovers (unless they say they'd have no use for it
and let me keep it.) And usually the hair isn't useful to me again
anyway, due to the wide variety of human hair lengths, colors, and
textures that each client needs.
For synth, however (since I tend to do all my highlights in synth), I
do a "stock inventory" system, where I buy the hair, keep the leftovers
as my own stock, and then whenever anyone wants highlights I charge
them for one bag, but let them choose any colors they want from my
in-stock colors. If they want something I don't have in-stock, I order
the hair, charge them a little extra to cover shipping, and then keep
the leftovers (and let them choose additional highlight colors from my
stock). That way I can make use of the leftovers by using them on other
people, yet the customer still gets a good deal because they can dip
into my stock at the same time as they pay to replenish it.
'Course, this probably wouldn't work as well with human, seein' as how it's so much more expensive than synth.
Order 2 - 3 colours for customer and charge appropriate
extra e.g. customer pays �260. Then whatever is left you keep and
dont discuss the excess hair with customer. Then use later on if
needed for another customer.
Dont rip yourself off chick. Most hair companies wont accept
the hair back under they terms so you must keep it and make your money
back on it.
With all respect, I do not think this is a good idea. First off, I'm
not clear what the client is being charged for here exactly: partial
bags or full bags that are only partially used. If it's the former,
there's too much responsibility on the stylist: You shouldn't have to
absorb the cost of hair that isn't used and then try to "make your
money back" later on with another client. If it's the latter, the
client shouldn't have to pay for hair you'll be using on someone
else--that's like "double dipping" and I would be pretty pissed about
it.
:)
Kalika
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I certainly agree that if I pay for hair....I keep whats left over. I dont think that would be appropriate at all to charge a customer for hair and then use it on another client. If the hair is included in the cost of service then thats a different story. But in general the fee for service and the fee for hair are charged seperately.
Well, I've never had an extensionist keep my leftover hair (well, once, but I should've
gotten it back), whether he/she supplied it or I did. In all cases, it
was understood that I was purchasing the amount of hair that would be
needed (which would probably include a little extra) in advance as part
of the price, so any leftover was mine to keep. This was true when I
got Hairlocs, GLs, pinchbraids, Cinderella, etc.
Of course, I've never had just a few streaks of one color or another,
so in that case, the policies may have been different; I don't know.
In general, when an extensionist quotes a price (whether that's for 1
bag, 2 bags, 3 bags, etc.), I figure that, as a client, I'm paying for
that amount of hair and if they don't use it all, I expect to get the
extra.
I would be really pissed if I paid for hair that was used for another
client, even if it was a bit extra. I also think saving the extra for
the client's next install is fine, if that's what they choose, but you
should make the offer that they can take it with them. That way, they
can choose whether they want to come back to you or switch to someone
else.
:)
Edited by Jenny_RR
mochachip
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I think if the extensionist is supllying thehair then they shoul dbill
for the number of packs they had to open. if the lcient is
supplying the hair then they should get it back. Simple fair
happy.
RoseRose
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The client defo wont be reimbursed just because you dont use all. This is what i do....
Order 2 - 3 colours for customer and charge appropriate extra e.g. customer pays �260. Then whatever is left you keep and dont discuss the excess hair with customer. Then use later on if needed for another customer.
Dont rip yourself off chick. Most hair companies wont accept the hair back under they terms so you must keep it and make your money back on it.
that happens to me all the time Gina. You keep the extra hair and it can be used for hightlights / lowlights etc later on for you to make your money back.
mtolady
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if i'm doing costumes or sewing for someone, i usually keep the material b/c the person typically has no use for it.
if you start the standard that a client needs X many bags b/c of
colors....you can assume that those bags might still be there should
they return in another 3 months.
Do you keep cards on your clients??? you could indicate how much of
each color they have left....that way if you do want to use it for
someone else, you know how much to 'reimburse' them when they come in
again....but you won't have 6 opened bags of the same color sitting.
has someone been swimming in the shallow end of the gene pool again?
This just dawned on me and I wondered how others handle this:
Let's say you have a client that you're blending 3 or more colors for her install. You order 3 or more bundles/packs, etc...yet you dont use all the hair(I'm assuming in some instances this could be a substancil amount) So, who keeps the hair? Is the client responsible for the purchase of hair and reimbursed for unused hair?
I really need some advice from some of you experts as to what is fair!
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shel221 wrote:
