QuoteReplyTopic: micro illusions response to refund Posted: May 11 2005 at 5:39am
metalgirl wrote:
Since you are unable to
make an informed discussion without consulting a chat room with
individuals that are either misinformed an/or non professional....
You might also want to ask Lanett why he/she is frequenting this "chat
room" if we're all so ill-informed and unprofessional. I can't imagine
why someone would waste their time lurking here....
Syren123 wrote:
I don't think Lola Noble is the same tramp as ScamCandy
(as affectionately referred to on BHM), but she's cut from the same
skanky thieving cloth.
Definitely--and this is good to know. I remember there being a discussion about that hair awhile ago.
Syren, customers DO have a good tool for screening sh*tty companies-
we're posting on it right now! The internet is a great way to get the
word out- both about your own company, or one that has ripped you off.
Speaking as an internet hairseller (and someone who has seen lots of
insta-hairsellers come and go), one thing that keeps this business
honest is the knowledge that if we screw over one customer, our
reputation could be ruined if they post their experience far and wide.
So by all means, keep posting, ladies! Let everyone know who's good and
who's the devil (if you've given them a chance for redemption and they
haven't taken it, that is). I think the most important thing now is to
let newbies to online hair-buying know to not just send their money off
to anyone with a webpage. They shouldn't believe everything that they
read, but rather look around, do a websearch on the company, and get
second and third opinions and testimonials. And you guys do a really
good job of that too, for that matter!
And any company who doesn't want people to ask around about them are at
best wimps, and at worst have something to hide. Just look at
Plastikhaar, Haircandy, or Doc- we talk about them all the time, and
they like it!
Syren,
You got ripped off by beautifulindianhair? Did they send you the wrong
hair, less than you ordered, or none at all? (I remember there being
some question as to whether BIH was that scammer SwtCandy from BHM, but
it seemed like beautifulindianhair was owned by someone else.)
:)
Yes, stupid me. I ordered 18" hair, she sent 14" hair and the weight was light (less than 4 oz ea), and her only response was that they checked the order several times before sending it out and it's what I ordered. Isn't that amazing? Then how do you explain the fact that 14" hair was what I received when I ordered and PAID FOR 18" hair?! I don't think Lola Noble is the same tramp as ScamCandy (as affectionately referred to on BHM), but she's cut from the same skanky thieving cloth.
Luckily, that's my only rip off experience with hair on the internet, and I should have known better, but whatever. What chaps me most is that there IS NO PLACE to warn people about these thieving snakes other than these boards...and no recourse! Even the New York Better Business Bureau couldn't (or WOULDNT) do anything when I tried to file a complaint with them.
I'm on my last good nerve when it comes to this hair racket, and when vendors treat people the way Metalgirl was treated, well, that about puts me over the edge.
Syren,
You got ripped off by beautifulindianhair? Did they send you the wrong
hair, less than you ordered, or none at all? (I remember there being
some question as to whether BIH was that scammer SwtCandy from BHM, but
it seemed like beautifulindianhair was owned by someone else.)
:)
Syren123
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The stupid cow. Sounds like the thieving bitch who runs beautifulindianhair who ripped me off and then denied it. What's with the condescending remarks? Who the heck asked her for her opinion? All you asked for is the return of your money. I hope you get your money back, Metalgirl.
That was a totally unnecessary email and the more I read it, the more pissed and disgusted I get! Makes a person not want to deal with internet business at all - who needs the risk, plus the attitude?! No thanks!
And if you're lurking, Lanette Byrdie, how about concentrating on business, customer service, and maybe learning how to do refunds in a timely manner and laying off the free advice.
I think that was very rude. everywhere you go there are product reviews so a buyer can make an informed decision. This was no diffrent. its like buying a blender or sewing machine, you ask around about it and research it first.
Metalgirl - I though their response has a tone through it and was quite cheeky. I wouldnt deal with them again. A god company would never had written anything along they lines.
BirdofEdin - I for one will never give my credit card details to any supplier now other than the few close ones that i have that are completely trust worthy and professional. I send cheques now. There are too many companies out there who are storing our details and not abiding fully by the 8 principles of the Data Protection Act Law. Its terrible and i think they should tighten the restrictions and have larger sentences for these companies who use our confidential details at their leisure. The truth is that you really dont know.
I find it worrying that they just came across your details and re-processed. I for one would always destroy all credit card details after every transaction or at least run a black marker through the card number for the clients safety. Ive had Credit card receipts throught the mail before and Im like Ahh! what if someone else opened that letter and would have my credit card no, exp date, valid from and code. Enought to run up our accts!!
What did they say they would do? Refund the extra $20?
Bridget
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I had a similar experience with a vendor. I called for a quote on 2 day shipping, they said $20. So they charged my card the amount of the product plus $20. They actually shipped the product overnight, which I thought was nice of them. Then about a month later, out of nowhere I got this extra charge, I can't remember the exact amount, but somewhere in the $20 range. I called to let them know that they had double charged me on shipping and they said "NO, that was the actual charge". I replied that I had called and received a quote, and that it's not ethical to hold the customer to an additional charge above their quote......that's the point of a quote to begin with! Also, they didn't ship the product 2 day like I asked, they shipped it overnight, which I did not ask for. I would not have agreed to pay $40 for shipping. Third, you can't simply put an extra charge on someone's card at some random time without my consent. I agreed to a price, and you can't simply charge me more at your whim. I didn't agree to that. What if I didn't have money in my account? Then I would have also been charged an overdraft fee. Anyhow, She accused me of hanging up on her husband (who apparently handles the shipping/customer service) when I certainly did not hang up on him. He referred me to another phone number to call and I thanked him, and heard no reply so I assumed that he had already hung up....so I hung up. Then she accused me of calling her "evil" on the voicemail service. What I said was "illegal". Then she called me back and left a message on my voicemail saying "You obviously need the money more than me, so I'll go ahead and refund it to you". Well, actually, yes I DO need the money. Am I supposed to feel bad about that? I am a single youg girl busting my arse to support myself.....no husband....boyfriend.....mommy.....daddy.
That's an excellent response you crafted! As soon as I get my money back, I'll send that respose thier way, and they can stuff it up their you know what along with their crappy hair extension method!
In the future, I suggest you consider the ramifications of a 30 day
money back guarantee before offering one. As to the time frame of
your typical refund, a credit card refund takes no longer than a
charge. It is unfortunate you cannot process refunds more
quickly, demonstrating to customers their value to you.
Additionally, I will continue to pursue as many avenues as possible
seeking information about what I spend my moeny on. It is
unfortunate you do not support discussion of your product on message
boards and chat rooms. It suggests a lack of faith that you are
satisfying your customers.
That's a ridiculous response. If they were confident about the quality
of their product/method, the negative feedback here wouldn't bother
them so much. And $270 is a ridiculous amount to charge for a videotape
anyway.
I would say that their email had a "tone" to it. Very unprofessional on their part. It's apparant that they are trying to make you feel bad about your decision. It's your money and you can do whatever you want! E.
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