QuoteReplyTopic: Hair compound order Posted: November 13 2005 at 3:00pm
Wow, they wouldn't even send me a sample of their chips, and they're sending you samples of their pre-tipped hair? At this point, I don't care if their products actually were any good. I still wouldn't buy from them!
Re fitted second client today with shrinkys!! That bond was just coming undone and was so soft too. So it wasn't the client because both had same out com." Consumers report" I like that! It's shrinks and lush hair for me now. I think with the extra adhesive on the hair they should hold up much better for those clients that do go three months.
Last night I took down my friends daughter who was a Guinea pig for this. I used the remover they sell. YUK!!!!! The smell was worse than accetone and the fumes made my eyes water and her head itched and said though it wasn't burning it felt bad. And it took a while to work not fast at all. I had not used it on more than a few strands untill last night. I wont be using it again!
BirdOfEden
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Just generally serving the customer. I mean, it's not like I was asking for anything unrealistic or even out of the ordinary. Heck, even restaurants will let you sample their "house" salad dressing before you commit to a large portion of it!!!!! Maybe 4 small pieces, of which I'm sure they have thousands, maybe hundreds of thousands depending on how big of a dealer they are. It just seems like if they are interested in any kind of marketing, making new customers, and presenting themselves as a consumer friendly company who believes in their product, they would be willing to send a measly 4 piece sample. It's not like we're talking big bucks here, or even $1. Maybe it's just me (having previously worked in marketing and customer service), but their general automated cold response and impersonal demeanor speaks tons!
Syren123
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Well I followed the instructions and the two full heads I did I am re doing tonight and tomorrow!!! The bond is so soft and shedding out! I am going to put a shrink over the bonds to save them and of course add more because of whats been lost! There remover has promise if they can get the smell out but no go on the chips
Well doesn't THAT just blow!
Thanks, Marie, for the field testing.
I wrote and asked for a sample, like maybe 4 or so, like Kristin sent to people who were interested in the fusion chips. They said no. Not trying to be cheap, but jeez, what kind of customer service is that?
What does giving away free stuff have to do with customer service?
Well I followed the instructions and the two full heads I did I am re doing tonight and tomorrow!!! The bond is so soft and shedding out! I am going to put a shrink over the bonds to save them and of course add more because of whats been lost! There remover has promise if they can get the smell out but no go on the chips
BirdOfEden
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I wrote and asked for a sample, like maybe 4 or so, like Kristin sent to people who were interested in the fusion chips. They said no. Not trying to be cheap, but jeez, what kind of customer service is that?
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marie87 wrote:
