I am so glad that you took out the remaining bonds and had a new installation. They would have ripped out what was left of your hair! The hair it was attatched to should have been the same amount as the extension hair, otherwise it will pull out your hair because your follicles can't handle the weight!
Also, from my own experiences with fusion, the glue cannot handle being dyed more than once, otherwise it starts to break down, especially if you are going a lighter color. If she was coloring and then washing your hair right after install that is a major no no because you shouldn't wash for at least 24 hours to allow the bonds to set!
I wish you the best and please don't think every professional would install so badly or offer such bad customer service! I feel your pain.....
When you contacted your credit card company they immediately reverse the charges until the disbute is over. The stylist will receive a letter that the charges were reversed and she will then be forced to comply with your compromise due to the fact that she will lose the whole sale if the credit card company finds her at fault. I am a salon owner and I know how it works. I had a customer use a stolen credit card and the charges were reversed and I lost the sale because of not checking ID on the user. Good luck to you.
Believe*Love*Laugh*LIVE
ccross6032
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name and shame... a lot of women read these boards, many coming here looking for a local extensionist. on my local news channel there is also a public interest guy who will follow up with stuff like this - contractor horror stories, scammers, etc etc. often just a call from them saying we are going to look into this case is enough bad publicity that folks settle right up.
if you can't afford financially to suck it up when it wasn't your fault...i say go for it!
I am so sorry to hear of your problems too, Tinker. Mine are yet to be resolved. The sylist I dealt with has refused to do even a partial refund. I contacted So. Cap. to no result. I also filed a BBB complaint and they have now dropped it saying that we are not going to reach a resolution.
I am still waiting to hear on the CC reversal. My boyfriend paid for a new install with me from another stylist which looks great so far. We totally can't afford this though. Even thinking about it makes me want to cry. I will NEVER pay for a "professional" install again.
kaylahou
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please give us an update,, in regards to the cc company,you need to make sure and call them and tell them you were given fraudulent unprofessional hair extensions,, putting the hair on 5 hairs,is absolutely contraindicated,, and her not having you sign anything or giving you after care instructions is basically malpractice,,,,, she not only didn't give you any follow up care,,as she promised,but she basically didn't give you any aftercare instructions and having to dye your hair 3 times to try and get them to match,, and so you are filing a claim for not getting the service you paid for,,as the 1/3 of the hair extensions have fallen off in the first 10 days,, and be strong with the cc company...
Oh definitely do it! If shes just being a little snit and wont even try to ccoperate with you then let her destroy her rep/business. If I was in her place and this was happening I would just say look, free hair, free install and thats the end of it. Lets move on ya know.
tinker2
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Didn't want to do this either. It actually is making me sick to my stomach. But she has left me no recourse. It's all too crazy if you ask me. I'm still in shock.
Gosh it seems like the stylist in that situation tinker would just be better off working with you or settling ya know? Regardless of what her position is, now she has to deal with court and getting her name drug through the mud and reports. It just seems silly and irrational for her not to compromise but people can be silly and pigheaded.
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I have had the same experience. I have only had 2 come out by the roots, but I have many dangling. I Sent the pictures to SoCap's headquarter's in NYC (thanks to Metalgirl) and I had a very fast response from the area rep who before that email wouldn't give me the time of day. They want to give me the hair for my next installation, if my hair can take it. Do you even know if the hair she put in is truly SoCap??? Mine wasn't.
As far as the Stylist, are you in southwest Missouri?LOL. All kidding aside. I am taking the stylist to small claims court and reporting her to the Attorney General.
Tangles...Yes, I agree completely. I think Karma always comes around.
Envoy... Thank you again for the advice (from everyone else too). I have taken all of the advice you guys have given. It is now just a matter of waiting to see what happens.
Anomis... She really hasn't given a possible reason for the problems. To me, it seems like she made multiple mistakes with the install, but, I am going to take the advice of not saying anymore on that for the time being.
I am going to try to have another professional look at my hair and give me their opinion. Thank you all once again.
do what u can to get your money back- it will all come around to bite her in the ass, Karma` reap what u sow, what ever wording u use, it will get back to her- she will loose ten fold of what she stole from u. really makes me sick that a so called professional would do this to u.
Please, Please, Please educate yourself about the care of the technique!
---The first thing she is going to say flat out is that they were fine upon completion. That you must have done something innapropriate that caused these problems. She is showing you her ethics and values. She does not sound like lieing is beneathe her...ok. She could say she handed you literature!
---Earlier you stated that she taught you nothing about care and such.....she can flip that...lie and say you just did not do what she instructed you to do for care. We both know it's non compliance only when you have been taught explicitly what to do and not do!
For example she could lie and say you washed them, within the first couple of hours, some mess like that....just be sure you educate yourself on what stipulates proper care
--Did you get some sort of cunsultation? Why is this important? Maybe she will try to say that your hair was already damaged...if your hair was damaged during cunsultation why would she move forward with the installation?
A professiona worth her salt, can pretty much determine what can cause chemical vs. mechanical damage. Which is why you should find someone who is an expert with this technique. A pro who knows her stuff.
My heart is going out to you.
I work! I earn my money, and so that means I value it.
She may as well just rolled up and said stick-em up.
envoy13
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Ok, that woman is crazy! I dont believe Socap would support her crappy work. Its terrible that you have to go through all of this , but in life we will always encounter people that will try to rip us off. When I bought my first car, I purchased a warranty from the car dealership, when my car broke down, my new mechanic told me that the warranty did not work. When I went back to the dealership where I bought my car, they were gone. I was only 19 then. But you know, I was so pissed off, that I was determined to 1) find them 2) get my $1000 dollars back. And you , though it took time and work I did. Now other people told me to let it go, to just suck it up, but more then just needing the money, I needed to prove to myself that I would not let people take advantage of me. I encourage you to do the same. It sounds like your on the right path, and I think all of us are proud of you for trying to fight for your rights. So to help you here is some more advice:
1)take lots of pictures, and start posting them on review sites, like this forum. If your worried about slander, dont say I hate them, or anything negative about the stylist. Just post the pictures of your extensions, and say this work was done by ...... at...... According to her she did nothing wrong so by you stating the truth (i,e she did them) there should be legally nothing to reproach you.
2) Call your credit card again, and call the BBB. Call Socap, tell them everything. Tell them how you are going to contact the BBB. Ask to speak to the district supervisor, whatever. Ask to speak to the educator , and tell them your experience. Though they cant give you your money back, they might be able to apply pressure to that stylist. Go to consumer websites, and post your story all over. Those are safe online spaces where you can state how you have been victimized.
3) You must go to a professional hair extension specialist, and get them looked at and removed. I know the last thing you want is to spend more money. But you need to have someone credible document that other stylist's crap work. They need to 1)not only remove them because if you keep up in their they will pull out your hair 2) you need someone to be a witness, someone with credibility.
If I was in your neighborhood, Id volunteer to remove them for free, but sadly Im quite far away. I wish you the best luck. Stay strong , I believe you will get your money back, at least some of it. Take this woman to small claims. Did someone say Judge Judy? J/K
A shoe company once took a down payment from me and then moved. Friggin crooks, but anyway I contacted my bank, and they could only give me my money back, temporarily until they investigated, I'd paid with my debit card credit card.
Never heard from the shoe company again!!!
But getting the bank involved started a lagitimate professional paper trail.
It was a shoe store called Stepping Out, an exotic dancewaer store! One of the attendants was hinting that the guy was a ball of sleeze. I conected the dots in hindsight.
Again I reiterate, people like her burry themselves.
out of curiosity....is she illuding that you did something wrong after the installation? Is she claiming you did not care for them properly or something.
I asked this question to prepare you for her defense in court. Picture-pictures-pictures, and immaculate documentation.
I was taken to court once for cancelling a check that I paid for car repairs, the repair was in his imagination, b/c the car was still not repaired!!! I had to go to court or else ther'd be warrants and such....but I won my case b/c I had an excellent automechanic go behind this perpetrater, and fix the problem permanently.
The lawyer, and judge told me that I had to forwarn when I'd be cancelling a check!
Now maybe this varies from state to state.
Of course if you forwarn somebody aren't you giving them a chance to cash(steal) the money they did not even earn?
He got a dose of his own medicine, different flavor, he shelled out money to take me to court for bouncing a check when he knows what he said, and did. Told me my car was old and it was working as good as it was going to.
The argument was maid that I should have atleast paid for parts----yeah right so he can use some expensive part on my car that may or may not have been needed yet the vehicle still did not work. I paid good money for goods and services, that would put my vehicle in working condition. (phew flashback)
ok everyone has given you advice on getting your money back and socking to this dumbass that did this to your hair
but my question for you: what are doing about the pieces that are pulling your own hair out? you really need to go to someone to take that stuff out i think or your own hair will be ruined if you wait the two or three months you were planning on keeping them in (if they all stay in by that time anyway)....once you get that shytte out come on here and im sure you can find a better way to do an extension install yourself for THOUSANDS less and EXTREMELY better results
lotta talkin 'bout hair n other stuff: http://www.diyextensions.net/
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