Another bad Bliss review w/ Pics

How to begin...

I ordered med brown 26" deep wave. What I ended up with was a jet black 20-21" and what looks like what they have pictured as loose curl. The hair starts straight with a bit of wave on top and then the bottom is not wavy at all but a definite curl.

This hair is so black, it casts blue shades. It's a deeper black than #1 on the standard color ring.

Let me say that the hair I received was not a mistake. They did not accidently send me someone else's order and I spoke directly with the woman who packaged my hair. She confirmed this is what they meant to send.

I would also like to say that my confirmation email when I initially ordered states "deep wavy 26" but the sales receipt from Bliss that came with the hair says "curly hair 20-26".

Major points deducted for not being able to keep things consistent.

What floored me when I called Bliss just a bit ago and told them they sent me black, they said --and I quote-- "It must be dark brown. We don't even sell black."

I guess the forgot their own web page indicates they sell hair in none other than "Black."



Another look at the blue/back hair that they say is brown:



OK, so hair can be dyed. Whatever. I could have overlooked the color difference. What was completely unacceptable to me was the length. And wait until you hear what Bliss had to say about it.

Me: [after confirming Bliss had my order form in front of them] I received 20-21" hair, maybe 22" in some places. I specifically ordered 26." Do you see that on your order?

Bliss: Yes. And the hair was measured and stretched to 24."

Me: I ordered 26" correct?

Bliss: Yes.

Me: Is this what you routinely do? You get an order for 26" hair and you disregard that and send much shorter hair? And I've stretched the hair myself and maybe 2 or 3 strands can get all the way to 24". This hair is a good 5 to 6 inches shorter than what I specifically ordered. That's quite a difference, wouldn't you say?



Bliss: No we don't routinely do business that way. We tried to call you to let you know the hair was shorter.

Me: Impossible. I never received a call and nobody left a message. My cell phone captures every number that rings and there is nothing from your area.

This hair is just an amazingly long way off from 26", don't you think?



Long story short - the phone call was much more cordial than the tone of how it's transcribed. I did take them to task for this and they were very polite.

I'm getting everything refunded and I'll be sending the package back with confirmation and insurance just in case.

Oh, one other thing...

The hair feels nice. Of course just about all hair feels nice at first and the real test is long wear so it's hard to tell how this would wear over time. There's a few split ends that have the potential to start running up the strand and I find that a bit worrisome as a way to start.

The smell of Bliss hair is really indescribable. I can't put my finger on it. Some may call it a pleasant smell. I'm not sure exactly what it is but my fingers and hands are definitely covered in whatever it is and it's starting to get on my nerves. Do they squirt this stuff in some sort of Indian scent? Maybe a light spray of Nag Champa or something?

PLEASE if you're selling hair out there, I have some advice.

#1: If you smoke, keep it the heck away from the hair. No matter how YOU don't smell it, a non-smoker can pick it up in a nanosecond even when it's still packaged and in the mailbox.

#2: DON'T cover hair in perfumes or scented oil.


All that said, Bliss gets a thumbs down from me.

What must a person do?

I can tell you what a SALESperson can do.

A salesperson can see an order for 26" med brown deep wavy hair and actually fill the package with 26" med brown deep wavy hair instead of reaching for 21" jet black loose curl.

When THAT happens, only then can we begin to be satisfied.

It's all about business ethics. Bliss admitted on the phone they did not have what I ordered so they filled it with the next closest thing they had and they didn't bother giving me the option before shipping it.

Now, is THAT an acceptable way to conduct business?

Uggghhh....it's neverending!

Well, I guess that's it for Bliss. I've had similar experiences with company reps who told me they had lengths and colors they didn't have, and it's so infuriating. I also think that claiming the hair is longer than it is runs rampant--never mind that with a lot of these crappy wefts, the hair is garbage for the last two inches or so. The fact that there were split ends on brand-new hair is similarly disturbing.

Anyway, I'm really sorry to hear about this, AMM. If this is a company with a pretty good reputation, we can only imagine the crap those with bad reputations peddle. But I'm glad to hear you're getting your money back.

Collectively, we've tried almost every form of human hair on the market, and it's bleak. Very few companies have good quality, and when they do it's not consistent.

I'm really optimistic about synth and hope I never have to shop around for human hair again!

:)

Got a call from Bliss Today and said my order will be in on Friday morning at 10 am. I will let you guys know what I get this time. Amm, like you I am wondering what all the fuss over Bliss is about. I don't think now that I got someone else's order either but what ever they had close (13 inches to my ordered 19 inches for them) and I also asked for Med. Brown and was sent a blue black too and the curls looked the same as yours. When I talked to the owner on the phone I stated many times Med. Brown and she said, "Yes, I know". Time will tell and I will update tomorrow morning. Also on their website they said they had handtied in all lenghts and she told me that they don't carry hand tied longer than 13 inches.

Getting nervous here- really nervous. Glad you got a refund Amm, I might call you to help me out.

I placed an order to Bliss yesterday and got a call back today that the hair I ordered wasn't available till 2/10 or 2/13. I took the quick responce to be a good sign of customer service. I hope I'm right, and I hope the quality/color are consistent with my order. Ahh...the suspense

Another thing is the length. Usually, when places sell textured hair by length, they don't stretch the hair and then measure it- they measure it unstretched. Deep wave 26' is 26" when wavy, not flat. It's not 24", either. That last part kinda bugs me because it's not a mistake, nor a difference of opinion, but they actually knew they were shorting you two inches. Cheeeeesy.

-Rae

Got my Bliss Today and I still got BLACK HAIR instead of the Med. brown I ordered. I also wanted 19 inches of hair and "some" strands when pulled make it to 19 inches but most are about 17. To the poster before me we did have a choice of length and since you pay by the ounce the longer you choose the less you get. I clearly marked the box of 19". What do I do now - AMM??? Can I lift this color to a med. brown? If so what do I use? Also, My hair has split ends too I will post pictures tonight when my hubby comes home.

Kimbearly~ Sorry, I had never ordered from Bliss before. I had only seen their "produts" page with the 16 - 19" set up. I had never clicked on the "buy" button to see they then list the individual lengths. Yes, you clearly ordered 19" and that is just bad ethics on their part for sure. You can lift the color to med brown, but I would try and get them to resend again the right color you ordered. Once you add chemicals to the hair it will not last as long as it usually would.
When I first started ordering Indian hair direct from India, the company had a price list set up exactly like that with a varied length range and price for each range. There was no "buy" button that took you to another page with individual lengths. I had to e-mail them and say I wanted 18" of wefted hair. They e-mailed me back and gave me a price for wefted hair, as the price list they sent was for loose hair only. I was okay with paying more money for wefted hair and faxed them the final order stating I only wanted 18" wefted hair. They told me my order was being processed and I would have it shortly. I sent the money and I got my order within 2 weeks. The entire order came with wefted bundles ranging from 14 - 16". There was one 17" bundle. I called them and they said they gave me a wefted price for 16 - 19" of hair. They said that 16 - 19" of loose hair is then sent off to production for wefting, loosing at least 2" off the length. He said when you order 16 -19" you automatically get 14 - 17" back once it is wefted. I was floored!! I told him when I order 18" wefted I have always received 18" wefted. I had e-mailed them each time prior (at least 4 e-mails) and stated only 18" wefted. They never mentioned that I would need to order longer hair if I wanted it wefted. He would not give me my money back and said in my next order to please pay the 20 - 26" prices if I wanted to be guaranteed 18"!! Alot of companies you order from directly in India do this. From the three other companies I tried directly-same thing. I had to buy in the next price range to be guaranteed the final length wefted. I had never heard of this before.
When I saw the Bliss product page I though it was the same thing. I have not found a company direct that gives you exactly the length you order. They have all had this set up. Has anyone else had this experience ordering direct from India?

I ordered three pounds of hair directly from India and got it in less than a week and with no problems. I got it from www.indianhairs.com. the hair was all wefted.

I got the lenght I ordered but I too have heard of the wefting thing reducing inches but never from an american company only from a company that sources the hair like in India.

Kim, I would send the hair back and tell them to send you what you ordered. That's crazy.

yeah Jenny, the corresponding is a little tough. I sometimes have to send 2-3 e-mails to find out exactly what my supplier just wrote to me. Customs is another thing I deal with. I have rarely paid the same fee. Sometimes it's not too bad and other times it's way more than my last order was and I order the same amount each time. The suppliers have upped their prices in the last six months. My last order went up 11 - 13% on the certain lengths. The wefting charge increased 154% from an order I placed a few months ago. Not happy about that but what are you going to do.
Its pretty sad what's going on these days and it sometimes very off putting. If you at least get the right color and length you can deal with the price changes. I still have to order in the price range above the actual length I want. It is also a real toss up with the color. I order and ask for some blacks, and mostly dark browns and the light browns. I mostly get back all black, dark brown and one or two med browns. They never send you alot of light colors thats why I think everyone is receiving black hair or very dark colors. Russian hair comes in much lighter tones but is very expensive. I do prefer Russian hair over Indian but can't handle the prices quite frankly.