QuoteReplyTopic: Advice about problem client Posted: August 03 2005 at 5:22am
I'm just too darn soft sometimes. I get frightened because I work from home and people know where I live but I don't know where they live that I'm going to get repercussions if something goes wrong like in this instance. There are some unsavory people aren't they. If I had a salon I think things would be different x
Kalika
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if anything your doing her a service by not glueing them in the way she wanted, hell your saving her hair! Less scrupulous people would have just glued them in and ran with the money, not giving a ratts ass about her hair. She needs to thank you for being honest, sheesh.
AND I dont think you even added in the cost of shipping anything
LOL silly me, thicko. She bought her own hair for the second install so I haven't added that on. I just bought two packs for the first install. I think she's going to go mad if I only give her �45 in english money back. I really can't be doing with the stress but I suppose I'm setting myself a precedent if I don't be strong x
Kalika
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also write out all of your expenses, including your time, let her understand its not like your making a bundle off these installs, you dont get to keep all that $455 you charged her. You can give her back all the $82 of you want, but I think that time has past after she INSISTED on the 2nd install.
If it was me I wouldnt have asked for anything back
Kalika
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455 - 373 = $82. I'd give her back half. I think you need ot be paid for your time regardless of if her hair took it or not. Its not your fault, and you warned her before the 2nd time. also $455 total is a REALLY friggin good deal for TWO installs and human hair.
Oh no you were all right guys. I did her a extentube-weft on Saturday and she text me last night to say it was all dropping out and what could she do. I text her back and said that I didn't think there was anything she could do and that I didn't think she was suitable for extensions at all and this is the reply I got this morning
"I don't want to be funny with you but I think I would like some money back, its a lot to pay for a month when I thought it would last three months. If I went to a shop I would want all of it back cus they did it, please don't think I am being funny with you, I am not, but you can understand my point of view, they were for my birthday present and I think I should have half of the money back please, sorry but my hair is a mess and I need to get something sorted"
What would you do? Do I give her her money back. I bought two 4oz packs of bohyme, spent four hours tipping it, plus the keratin to tip it with, shrinkies, a full pack of extentubes for the weft and spent in total 7 hours doing it.
I don't know what to do. She's got a bob. She text me again this morning to ask me to put it back in with larger sections of her hair. I told her that she would hardly have any extensions in and it would daft. Then she asked if I would use glue and I point blank said there's no way. She's going with the micro-ring weft again now. At least if that pulls out it will only pull the odd one out and I'm going to get her to sign something and I'm going to live in hope! x
I agree with Gina, watch out!! And, my experience with sewn in wefts is that they are really heavy, which, in turn, would make her problem worse. It just seems like any weight on her natural hair just pulls it out. I don't think I would do any. Unless you just put a little in for extra volume, no lenght. And, spaces between, with a good amount of her hair in the shrinkie, but not too tight to her scalp. That's all I can think of!!!
purrmachine
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Dome/Prohair is lighter than human hair, acutally 1/2 the weight. I emailed them and that is what they told me. Many salons will only use synthetic for hairloss/fine hair clients since human hair is heavy. This is from the Mark Glenn website:
"A further important benefit for both comfort and the protection of your natural hair is its weight - fibre is around half the weight of human hair, so it won't feel heavy on your head. And, because it's non-porous, getting it wet - for instance, whilst swimming - won't result in a head of hair that's suddenly much heavier, running the risk of further weakening or damaging your natural hair base. "
Well I've suggested clips ins to her and she's insisted on having micro-ring weft extensions so I'm just going to try those but I've warned her. I can't believe it, doesn't she care that she may end up bald LOL x
Proceed with caution!!!!! She may "think" she knows what she wants...but she'll be cryin wolfe if it happens!
You don't want to compramise your reputation on the possibility of what may go wrong here. She most definately won't be telling all her friends (possibly attorney) "Oh yes, Amanda fully explained the possibility I may go bald and I fully agreed an understood this risk." Have this client sign a WAIVER!!!!!!!!!!
Scotchyroo
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Ok, so I have lost some shrinkies also, and they had hair with the root tip on them. I just thought that it was shedded hair. Doesn't the shedded hair have the root ball attached???
ickledee
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Well I've suggested clips ins to her and she's insisted on having micro-ring weft extensions so I'm just going to try those but I've warned her. I can't believe it, doesn't she care that she may end up bald LOL x
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Amanda8Beechwoo wrote:
