She sounds like a jerk. You won't go bald. If you did this type of install over and over it would result in traction alopecia but not just this one time. I would just call her and ask for them to be taken out and money back. She's lucky if you don't sue her or contact the better business bureau. Have you taken detailed pictures to document this?
Poose
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Where do you live? I'm sure someone here could recommend someone in your area who's good.
Don't be afraid to talk to her, I am sure any reasonable person would understand and she should give you a refund, if she actually does say no, tell her you are very unhappy with her services, and ask her when she was certified, and report her to the hair board in your state (is she licensed ARE YOU SURE?) Someone wouldn't be so hyper defensive for no good reason.
PLEASE contact her, tell her it's just not working out for you, that the reason they are falling out had NOTHING to do with you and ask about her refund policy, don't get mad, just ask, she shouldn't be insulted, just worried about you, if she gets angry, tell her you will resolve this matter w/o her. Then report her and call your Credit card company and ask to do a chargeback, TAKE PICTURES OF YOUR HAIR. You may also want to file with the BBB. Dont worry you'll be fine!
^..^
Ms.Honey
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Where do you live? I'm sure someone here could recommend someone in your area who's good.
Don't be afraid to talk to her, I am sure any reasonable person would understand and she should give you a refund, if she actually does say no, tell her you are very unhappy with her services, and ask her when she was certified, and report her to the hair board in your state (is she licensed ARE YOU SURE?) Someone wouldn't be so hyper defensive for no good reason.
PLEASE contact her, tell her it's just not working out for you, that the reason they are falling out had NOTHING to do with you and ask about her refund policy, don't get mad, just ask, she shouldn't be insulted, just worried about you, if she gets angry, tell her you will resolve this matter w/o her. Then report her and call your Credit card company and ask to do a chargeback, TAKE PICTURES OF YOUR HAIR. You may also want to file with the BBB. Dont worry you'll be fine!
Sound advice. There's no need to show your behind. You have to remain calm. If she doesn't return your money call your credit card company, simple as that. If she as nice as you believed her to be she may be very accomodating. If she shows HER behind then report he to the BBB and the hair licensing board.
That was EXTREMELY wise of you to put it on your card. Let your credit card company deal with her. I'm sure you are savvy enough to deal with her.
I still don't think you should remove them. We'll talk you through a repair from pre-tipping to install to removal. It's really not hard at all. My 16 year old does mine. And I do my eldest daughter's hair. You can do this.
before you let her take them out, call so-cap to find out the exact removal process and also if she is certified with them . ask her how she is going to remove them. Make sure she knows exactly how.
good luck you've come to the right place.
Bringing beauty, one head at a time...
MileHiGirl
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Everyone is right on with their advice...from putting your foot down with this woman and being very stern with her rectifying the situation...and all the way to calling your credit card company to reverse the charges! Do not hesitate or have second thoughts. And definitely contact SoCap regarding this woman.
PLEASE PLEASE PLEEEAAASE DO NOT LET THIS WOMAN TAKE ADVANTAGE OF YOU!!!
Do NOT pay her anymore money for anything!!
I've read other posts on forums of members paying their hard earned money for a beautiful head of hair, only to come home with a wrecked install, that the so called 'stylist' goes scissor crazy cutting off the length they paid extra for! Or perhaps, like your situation, alot of bonds fall out within a week and/or they order the wrong color. I can't believe the number of color processes she did in one sitting???) They'll do a terrible install (the 'mushroom', or your 'mullet') then take advantage of your desperate state to have them removed and present a several hundred dollar fee for it.
GGGRRRRRR!!!
It's SO frustrating to hear of this happening to women....I really do hate when people get taken advantage of. Well, I know everyone does...and I'm sure any member here would stand by your side if needed to confront this woman! We VALUE our hair, and it just amazes me that these 'stylists' that are in this biz, fail to match our love for it while we're in their chair.
I will let everyone know what happens and thank you again for all the messages. MileHiGirl... I am in Colorado. As of today, I have lost 39 BONDS! The install was only done eight days ago. Yesterday was the worst day as far as how many bonds fell out.
The first ones to go were the ones that were only attached to a few hairs. I am now loosing some that are attached to larger sections of hair (even on those, the bonds are only attached to only 15-20 strands of hair).
Anyway, they are not sliding out. My hair is literally being pulled out and/or breaking. It is just incredible to me that in the first week, I have lost almost one third of the hair.
SilkStrands
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That is absolutely horrible. I'm sorry you have to go through this, and I hope everything works out.
Please keep us posted!
I almost want you to give me her # so I can give her a piece of my mind. If you're scared to call, i'll pretend to be you and bitch her out and demand a refund, lol.
Anyway, good luck Dana. Hope all goes well.
envoy13
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I use Socap, and there is no reason that your install should hurt you this much nor should you have lost this many bonds. By the time I remove most of my Socap extensions (3-4 months) most of my clients have only lost about 10 or less, and one of the things I stress to all of my clients is that extensions should never hurt. I know you are concerned about going back, but really this woman sounds incompetent. Why did she have to color your hair so much? If the hair she ordered didnt match Im sure she could have sent it back to Socap and exchange it for one that does match. I guarantee my work , and if she is a good stylist/person the least she can do is 1) either fix it at no charge to you 2) refund you the cost of the labor. Do you know how many bonds were installed?
Im sorry that you had to go through this, Its this type of work that gives all of us and the extension process a bad reputation.
MileHiGirl
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Obviously I am too(from the MileHi)....I live in a southern burb of Denver. If you're around Denver, let me know. I'm new to diy extensions, hoping to start an install on myself soon. I've bought all my hair and decided on a method to focus on practicing. I don't know how much of help I could be, but I'm here.
If this woman agrees to remove the socap, but not refund, KEEP every strand of hair you paid for. I think it would be hard to refund the hair, but she could at least refund the labor cost. But still talk toyour credit card company.
I hope, too, that you are able to reach her. You can send me a private email if you want, neighbor!
leducred
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I would call the owner of the salon and SO Cap and complain. I would point out to the stylist(if you can call her that) that you did not ask her to dye your hair 5xs for HER error, she did that. I usually am very mild mannered- i dont send back bad or wrong food, i do return clothes but i usually say:"I dont like it" etc - but this i would be going after her in no time. 39bonds in 8days ??? NO WAY she is pocketing the money on this -and she doesnt deserve it. ITS YOUR MONEY, YOUR HAIR, YOU SPEAK UP!
Hello Everyone.....I will let you all know how this is resolved. I have told her that I am not at all comfortable coming back to her. I have offered her a very reasonable compromise, in my opinion. I will let you know if she accepts.
I have now lost 41 bonds. Of course, she is being very defensive and saying that she did the install exactly how it is supposed to be done. She did offer to try to add the hair back in, but, I just can't bring myself to let her touch my hair again. She said that If I don't like the way they are blended, she can cut off more of my hair. The thought of her coming near me with a pair of scissors or more hair dye just petrifies me.
Envoy...she said she was using 150 bonds.
SilkStrands
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First let me offer my condolences. No hair disaster worse than getting stuck, and having paid money for it. I feel your pain.
I would talk to this stylist, and be confident.
The manner I used in the past is to make sure she is there during business hours, march into the shop with customers all around, and quietly ask to speak to her alone. If she'd given me attitude, everybody was going to know what a crappy job was done, and if she was flexable, and helpful, the customers all around would NOT see me go off the deep end.
Usually a reputable, professional will respond appropriately.
Keep us posted.
Edited by Anomis - June 02 2007 at 1:20pm
Ms.Honey
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she offered to cut more off? huh? is she licensed? i would call SOCap and see if they did infact license her at all. UNREAL. CALL YOUR CC Company. This is unacceptable. CALL THE OWNER not HER THE OWNER of the salon.
s
s
malibu
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though Im not the best at math, the cost of you hair , if she indeed put 150 bonds should be no more than $400 (this includes cost of shipping etc). This is money, you probably will not get back. But I think you are entitled to receive a refund for the labor, if not for all of it, then at least half of it. But definitely you should receive a good portion of your money back. 41 bonds is just crazy, just too many too soon. I have to assume that she educated you, told you what products to avoid, how to take care of it etc. Again, if she is a good business woman, she will offer something. In our line of business customer service is key. I hope it works out.
She is the owner of the salon, so, I am kind of stuck there. I did contact So. Cap. and they basically said that they would refer me to another stylist and to please not hold it against the company, but, that was it. I have now lost 49 bonds. They are just attached to too little hair. They are pulling my hair out. I am not even brushing them, just finger combing them gently.
I did verify that she is licensed, but, haven't verified that she is certified to install So. Cap. (should have asked when I emailed them). No, she didn't give me any care instructions at all. I know how to care for them based on my prior research on the internet, but, none of that came from her. I have since heard that if she is certified in So. Cap., she is supposed to give me a free check up appt. in the first couple weeks and also care instructions. None of that was offered or given.
She originally said she would give me a So. Cap. care kit and also went back on that as well. She instead gave me some other kind of shampoo/conditioner and only did so after I pressed the issue.
I made what I consider to be a very generous offer. She can keep my $500 initial deposit to cover the cost of the hair, etc... and just credit me the final $600 (was $1,100 total). I made this offer to her on Thursday and have yet to hear back from her so I did contact my credit card company as well. I hope it is not a problem getting reimbursed.
In the meantime, I am saving the strands that have fallen out and ordered extentubes to reinstall them. I don't know what I will do about the back of my hair. It looks so awful. She has my real hair cut down to only about 2 inches. This goes directly into the extensions at the nape of the neck with zero blending. The extensions at the nape she has cut to 12 inches (the longest of all of them in the install). It looks ridiculous not to mention that the sides/temples do not at all match the length of the back.
Ms.Honey
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Do you have someone who could help you put them in? Did you take pics? Take as many angles as possible including where they're attached and the overall style. It may be time to take them out now. You may have to have a professional take them out to testify about the damage in small claims court.
What exactly did she say when you made the offer? You did the right thing contacting the CC company now.
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Poose wrote:
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, and if she was flexable, and helpful, the customers all around would NOT see me go off the deep end.