There is no reason in this day in age with the internet, that you should feel a hostage in this situation. I cant believe a salon owner would act this way. This is just bad business. Has she seen your extensions? Did you go back to the salon so that other clientsaround her can see the crap work that she did? I cannot believe she sent you home without any instructions. All of my clients sign a contract, it protects them and me legally in case things go wrong (thank god they never have), in that contract I have everything stated, how to take care of things etc. Honestly, if this woman doesnt give you some of your money back, file a complaint with the better business bureau www.bbb.org. If her salon shows up in the yahoo yellow pages, you can also write an honest assessment of your experience so that you can forewarn other potential hair extension clients. Other clients should not have to endure this kind of bad service! Again, Im so sorry to hear about your experience.
Stay strong!
Again, Ladies...Thank you all for the support and the ideas. I am taking pictures. I have emailed her pictures as well. I have not heard back from her since I emailed pictures and the option of accepting a partial refund. I sent the emails last Thursday and still have heard nothing (before she did the install, she answered emails always within an hour or two).
Anyway, I have not gone into the salon because 1) I do not want her touching my hair again at this point. 2) Nothing less than a partial refund is going to make me happy. I guess I will have to wait to hear from the credit card company at this point.
Also, as far as going into the salon... As I said, she is a private one person operation. There are other salons right by her in the complex, but, each one is privately operated and she is the only stylist in her salon.
I don't know what else to do other than wait it out now. I will give her a few more days before I contact the BBB and file a complaint. I have ordered some extentubes to reattach the hair and I do have someone that can help me with that. I have stopped counting the number that have pulled out, but, it is well over fifty now.
sherrie215
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Im so sorry this has happened to you. Doesnt say much for her if she hasnt even gotten back with you. I dont think I would let her near my head either. I would definitely get them out as soon as possible if there is too little hair attaching them and you are loosing them at that rate.
Im so sorry this has happened to you. Doesnt say much for her if she hasnt even gotten back with you. I dont think I would let her near my head either. I would definitely get them out as soon as possible if there is too little hair attaching them and you are loosing them at that rate.
Im so sorry this has happened to you. Doesnt say much for her if she
hasnt even gotten back with you. I dont think I would let her near my
head either. I would definitely get them out as soon as possible if
there is too little hair attaching them and you are loosing them at
that rate.
Just to update you all... I have now lost 63 pieces of the So. Cap., no word back from the stylist yet so I emailed her again. I basically told her that I needed a response or else I would be contacting the BBB and So. Cap. She got back to me and pretty much told me to go right ahead, she is not giving me even a partial refund.
She then went on to tell me that she has already spoken to So. Cap. and they told her she couldn't have done anything wrong with her training and experience (seems very doubtful to me that they would say that).
Anyway, I filed a complaint with the BBB and hope we can resolve this. In the meantime, my hair looks hideous and this women pocketed what I make in two months as a student. When I look in the mirror, I could just cry.
i am sure your credit card company can settle this- you may need a letter from another stylist documenting what you say- i cannot believe she did this to u. how unprofessional
Thanks Tangles... It makes me so sad. Obviously, she is just in this for the cash. Once she had my money, the service stopped. I can't imagine treating someone like this. I contacted my credit card company previously and hope I can get some sort of reimbursment. Had I known that the hair was going to continue to fall out, I would have asked for a full refund.
Ms.Honey
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How long did your credit card company say you would have to wait for a response from them.
Do not contact her anymore. Never show the devil your trump card, don't forewarn her of what you're planning!!!!!!!!!!!
Get a lawyer or free legal aid.You should file a small claim court action against her. You should have a professional (without any serious complaints of her own) evaluate your hair, take them out and have her take pics. Add that cost in your court filings and credit card claim.
You should also post something on the internet, newspaper and even your local Penny Saver (with you lawyers go ahead, they'll probably do it for you). I'm sure you're not the only person's who's hair she screwed up.
She wants to show her behind? TAKE HER BUTT DOWN !!!!!
ok everyone has given you advice on getting your money back and socking to this dumbass that did this to your hair
but my question for you: what are doing about the pieces that are pulling your own hair out? you really need to go to someone to take that stuff out i think or your own hair will be ruined if you wait the two or three months you were planning on keeping them in (if they all stay in by that time anyway)....once you get that shytte out come on here and im sure you can find a better way to do an extension install yourself for THOUSANDS less and EXTREMELY better results
lotta talkin 'bout hair n other stuff: http://www.diyextensions.net/
out of curiosity....is she illuding that you did something wrong after the installation? Is she claiming you did not care for them properly or something.
I asked this question to prepare you for her defense in court. Picture-pictures-pictures, and immaculate documentation.
I was taken to court once for cancelling a check that I paid for car repairs, the repair was in his imagination, b/c the car was still not repaired!!! I had to go to court or else ther'd be warrants and such....but I won my case b/c I had an excellent automechanic go behind this perpetrater, and fix the problem permanently.
The lawyer, and judge told me that I had to forwarn when I'd be cancelling a check!
Now maybe this varies from state to state.
Of course if you forwarn somebody aren't you giving them a chance to cash(steal) the money they did not even earn?
He got a dose of his own medicine, different flavor, he shelled out money to take me to court for bouncing a check when he knows what he said, and did. Told me my car was old and it was working as good as it was going to.
The argument was maid that I should have atleast paid for parts----yeah right so he can use some expensive part on my car that may or may not have been needed yet the vehicle still did not work. I paid good money for goods and services, that would put my vehicle in working condition. (phew flashback)
A shoe company once took a down payment from me and then moved. Friggin crooks, but anyway I contacted my bank, and they could only give me my money back, temporarily until they investigated, I'd paid with my debit card credit card.
Never heard from the shoe company again!!!
But getting the bank involved started a lagitimate professional paper trail.
It was a shoe store called Stepping Out, an exotic dancewaer store! One of the attendants was hinting that the guy was a ball of sleeze. I conected the dots in hindsight.
Again I reiterate, people like her burry themselves.
Ok, that woman is crazy! I dont believe Socap would support her crappy work. Its terrible that you have to go through all of this , but in life we will always encounter people that will try to rip us off. When I bought my first car, I purchased a warranty from the car dealership, when my car broke down, my new mechanic told me that the warranty did not work. When I went back to the dealership where I bought my car, they were gone. I was only 19 then. But you know, I was so pissed off, that I was determined to 1) find them 2) get my $1000 dollars back. And you , though it took time and work I did. Now other people told me to let it go, to just suck it up, but more then just needing the money, I needed to prove to myself that I would not let people take advantage of me. I encourage you to do the same. It sounds like your on the right path, and I think all of us are proud of you for trying to fight for your rights. So to help you here is some more advice:
1)take lots of pictures, and start posting them on review sites, like this forum. If your worried about slander, dont say I hate them, or anything negative about the stylist. Just post the pictures of your extensions, and say this work was done by ...... at...... According to her she did nothing wrong so by you stating the truth (i,e she did them) there should be legally nothing to reproach you.
2) Call your credit card again, and call the BBB. Call Socap, tell them everything. Tell them how you are going to contact the BBB. Ask to speak to the district supervisor, whatever. Ask to speak to the educator , and tell them your experience. Though they cant give you your money back, they might be able to apply pressure to that stylist. Go to consumer websites, and post your story all over. Those are safe online spaces where you can state how you have been victimized.
3) You must go to a professional hair extension specialist, and get them looked at and removed. I know the last thing you want is to spend more money. But you need to have someone credible document that other stylist's crap work. They need to 1)not only remove them because if you keep up in their they will pull out your hair 2) you need someone to be a witness, someone with credibility.
If I was in your neighborhood, Id volunteer to remove them for free, but sadly Im quite far away. I wish you the best luck. Stay strong , I believe you will get your money back, at least some of it. Take this woman to small claims. Did someone say Judge Judy? J/K
Please, Please, Please educate yourself about the care of the technique!
---The first thing she is going to say flat out is that they were fine upon completion. That you must have done something innapropriate that caused these problems. She is showing you her ethics and values. She does not sound like lieing is beneathe her...ok. She could say she handed you literature!
---Earlier you stated that she taught you nothing about care and such.....she can flip that...lie and say you just did not do what she instructed you to do for care. We both know it's non compliance only when you have been taught explicitly what to do and not do!
For example she could lie and say you washed them, within the first couple of hours, some mess like that....just be sure you educate yourself on what stipulates proper care
--Did you get some sort of cunsultation? Why is this important? Maybe she will try to say that your hair was already damaged...if your hair was damaged during cunsultation why would she move forward with the installation?
A professiona worth her salt, can pretty much determine what can cause chemical vs. mechanical damage. Which is why you should find someone who is an expert with this technique. A pro who knows her stuff.
My heart is going out to you.
I work! I earn my money, and so that means I value it.
She may as well just rolled up and said stick-em up.
do what u can to get your money back- it will all come around to bite her in the ass, Karma` reap what u sow, what ever wording u use, it will get back to her- she will loose ten fold of what she stole from u. really makes me sick that a so called professional would do this to u.
Tangles...Yes, I agree completely. I think Karma always comes around.
Envoy... Thank you again for the advice (from everyone else too). I have taken all of the advice you guys have given. It is now just a matter of waiting to see what happens.
Anomis... She really hasn't given a possible reason for the problems. To me, it seems like she made multiple mistakes with the install, but, I am going to take the advice of not saying anymore on that for the time being.
I am going to try to have another professional look at my hair and give me their opinion. Thank you all once again.
I have had the same experience. I have only had 2 come out by the roots, but I have many dangling. I Sent the pictures to SoCap's headquarter's in NYC (thanks to Metalgirl) and I had a very fast response from the area rep who before that email wouldn't give me the time of day. They want to give me the hair for my next installation, if my hair can take it. Do you even know if the hair she put in is truly SoCap??? Mine wasn't.
As far as the Stylist, are you in southwest Missouri?LOL. All kidding aside. I am taking the stylist to small claims court and reporting her to the Attorney General.
Gosh it seems like the stylist in that situation tinker would just be better off working with you or settling ya know? Regardless of what her position is, now she has to deal with court and getting her name drug through the mud and reports. It just seems silly and irrational for her not to compromise but people can be silly and pigheaded.
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