micro illusions response to refund

What do you guys think of this?

If you remember, I phoned in an order for the micro illusions tape on 5/2.  After hearing about all the negitive experiences some people have had with the method, I called them that same day to cancel my order.  They had already charged my card, but had not yet shipped the tape.  They said no problem, they would reverse the charges to my card.

Also, SAS informed me on thier website they stated that  they offered a 30 day money back guarantee on the tape, as long as it remained unopened.

So now a week later, I sent them a very polite email asking about the status of my refund and they sent what I believe is an unfriendly response.  Basically, they are slamming the idea of people sharing thier experiences with products and services.  How else can any of us consumers make an informed decision on how we want to spend our money?

Also,  no one told me I would have to wait until the end of the money to be credited the money back.

Do you think that I should feel offened by their response? :

Ms. Wallace,

Edited by metalgirl

That's a ridiculous response. If they were confident about the quality of their product/method, the negative feedback here wouldn't bother them so much. And $270 is a ridiculous amount to charge for a videotape anyway.

ohhhhhhh....good response mocha! Metalgirl I think you should send mocha's response back to them!

I had a similar experience with a vendor.  I called for a quote on 2 day shipping, they said $20.  So they charged my card the amount of the product plus $20.  They actually shipped the product overnight, which I thought was nice of them.  Then about a month later, out of nowhere I got this extra charge, I can't remember the exact amount, but somewhere in the $20 range.  I called to let them know that they had double charged me on shipping and they said "NO, that was the actual charge".  I replied that I had called and received a quote, and that it's not ethical to hold the customer to an additional charge above their quote......that's the point of a quote to begin with!  Also, they didn't ship the product 2 day like I asked, they shipped it overnight, which I did not ask for.  I would not have agreed to pay $40 for shipping.  Third, you can't simply put an extra charge on someone's card at some random time without  my consent.  I agreed to a price, and you can't simply charge me more at your whim.  I didn't agree to that.  What if I didn't have money in my account?  Then I would have also been charged an overdraft fee.  Anyhow, She accused me of hanging up on her husband (who apparently handles the shipping/customer service) when I certainly did not hang up on him.  He referred me to another phone number to call and I thanked him, and heard no reply so I assumed that he had already hung up....so I hung up.   Then she accused me of calling her "evil" on the voicemail service.  What I said was "illegal".  Then she called me back and left a message on my voicemail saying "You obviously need the money more than me, so I'll go ahead and refund it to you".  Well, actually, yes I DO need the money.  Am I supposed to feel bad about that?  I am a single youg girl busting my arse to support myself.....no husband....boyfriend.....mommy.....daddy.  

     Wow, I guess the power of the hairboutique hair extensions message board is growing if merchants fear our communicating with eachother.  Rock On!!!

Metalgirl - I though their response has a tone through it and was quite cheeky.  I wouldnt deal with them again.  A god company would never had written anything along they lines.

BirdofEdin - I for one will never give my credit card details to any supplier now other than the few close ones that i have that are completely trust worthy and professional. I send cheques now.  There are too many companies out there who are storing our details and not abiding fully by the 8 principles of the Data Protection Act Law.  Its terrible and i think they should tighten the restrictions and have larger sentences for these companies who use our confidential details at their leisure. The truth is that you really dont know.

I find it worrying that they just came across your details and re-processed.  I for one would always destroy all credit card details after every transaction or at least run a black marker through the card number for the clients safety.  Ive had Credit card receipts throught the mail before and Im like Ahh! what if someone else opened that letter and would have my credit card no, exp date, valid from and code.  Enought to run up our accts!!

What did they say they would do? Refund the extra $20?

Yep, that's bitchy. Sheeeesh.

-Rae

The stupid cow. Sounds like the thieving bitch who runs beautifulindianhair who ripped me off and then denied it. What's with the condescending remarks? Who the heck asked her for her opinion? All you asked for is the return of your money. I hope you get your money back, Metalgirl.

That was a totally unnecessary email and the more I read it, the more pissed and disgusted I get! Makes a person not want to deal with internet business at all - who needs the risk, plus the attitude?! No thanks!

And if you're lurking, Lanette Byrdie, how about concentrating on business, customer service, and maybe learning how to do refunds in a timely manner and laying off the free advice.

Jenny_RR wrote: Syren, You got ripped off by beautifulindianhair? Did they send you the wrong hair, less than you ordered, or none at all? (I remember there being some question as to whether BIH was that scammer SwtCandy from BHM, but it seemed like beautifulindianhair was owned by someone else.) :)

Yes, stupid me. I ordered 18" hair, she sent 14" hair and the weight was light (less than 4 oz ea), and her only response was that they checked the order several times before sending it out and it's what I ordered. Isn't that amazing? Then how do you explain the fact that 14" hair was what I received when I ordered and PAID FOR 18" hair?! I don't think Lola Noble is the same tramp as ScamCandy (as affectionately referred to on BHM), but she's cut from the same skanky thieving cloth.

Luckily, that's my only rip off experience with hair on the internet, and I should have known better, but whatever. What chaps me most is that there IS NO PLACE to warn people about these thieving snakes other than these boards...and no recourse! Even the New York Better Business Bureau couldn't (or WOULDNT) do anything when I tried to file a complaint with them.

I'm on my last good nerve when it comes to this hair racket, and when vendors treat people the way Metalgirl was treated, well, that about puts me over the edge.

Edited by Syren123