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Horribly Disappointed!
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skinnieminnie View Drop Down
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Joined: May 25 2006
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    Posted: October 06 2006 at 12:33pm
I just received my clip on Remy human hair extensions and I am so sad and disappointed. I ordered 18" length and the wefts barely hit 18" and they are soooooooooo thin, plus one of the 6" wefts was missing. I paid $159 for this set and I feel it was a total waste of $$$$$. Has any one else ordered from hairandextensions.com? The customer service was good but I am not pleased with the product. Are the remy wefts usually very, very thin?
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Rocket22 View Drop Down
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Joined: November 03 2005
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Points: 176 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Rocket22 Quote  Post ReplyReply Direct Link To This Post Posted: October 06 2006 at 1:50pm
Sorry to hear that... I know when you are so excited about something and it's not what you expect how dissapointing that can be Disapprove..  I wouldn't wear them or anything, package them back up and you should be able to return them with no problem.  Call them or email them and find out there return policy.   I placed an order with them a few weeks ago and the product wasn't in stock so  I emailed and called them a few times and nothing...( was a little worried, for I have never used this company)  But then a couple of days later I was refunded all my money!!!  
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malibu View Drop Down
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Points: 1531 		Post Options Post Options   Thanks (0) Thanks(0)   Quote malibu Quote  Post ReplyReply Direct Link To This Post Posted: October 06 2006 at 5:51pm
That really sucks. Did you contact them?

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frenchie1 View Drop Down
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Points: 839 		Post Options Post Options   Thanks (0) Thanks(0)   Quote frenchie1 Quote  Post ReplyReply Direct Link To This Post Posted: October 07 2006 at 10:19am
Hi Skinnieminnie
Well, I ordered a different stuff from hairandextensions, that is Bohyme wefts, it's supposed to be great hair, and it really sucked!!!
I emailed them about the problem, but no response!
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Rocket22 View Drop Down
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Points: 176 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Rocket22 Quote  Post ReplyReply Direct Link To This Post Posted: October 09 2006 at 4:31pm

Frenchie, still no response????   I know it took me a few days like 4 or 5 before I heard anything?   That really sucks!!  Have you done anything with the hair?  Have you left phone and email messages???  Looks like good customer service is hard to find?  And if companies don't provide it, they will loose business!!!! and that is a fact!
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frenchie1 View Drop Down
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Points: 839 		Post Options Post Options   Thanks (0) Thanks(0)   Quote frenchie1 Quote  Post ReplyReply Direct Link To This Post Posted: October 09 2006 at 6:18pm
Hi Rocket,
I didn't harass them or send them tons of mails, maybe I should.
The hair lays miserable in its plastic bag...don't know what to do with it.
It's been a while now since I let them know... hairandextensions.com apparently has a good reputation so I don't understand this attitudeDisapprove
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nursie View Drop Down
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Points: 667 		Post Options Post Options   Thanks (0) Thanks(0)   Quote nursie Quote  Post ReplyReply Direct Link To This Post Posted: October 09 2006 at 6:31pm

at least hairandextensions has a phone number on their website, many sites you can only contact through email......i would call them if i were you, and remember you catch more flies with honey :)
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skinnieminnie View Drop Down
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Joined: May 25 2006
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Points: 20 		Post Options Post Options   Thanks (0) Thanks(0)   Quote skinnieminnie Quote  Post ReplyReply Direct Link To This Post Posted: October 09 2006 at 10:01pm
he ya;ll.
i did send an email, but no response yet.  I am going to call tomorrow and see what happens.  oh well, live and learn.
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frenchie1 View Drop Down
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Points: 839 		Post Options Post Options   Thanks (0) Thanks(0)   Quote frenchie1 Quote  Post ReplyReply Direct Link To This Post Posted: October 10 2006 at 7:22am
Thanks for your advise Nursie, you're right, I should call them!
I have never called any hair company on the phone like that..not used to it!
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Rocket22 View Drop Down
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Points: 176 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Rocket22 Quote  Post ReplyReply Direct Link To This Post Posted: October 14 2006 at 10:58am
Hey Skinnieminnie..... what ever happened with this???   I called them Friday for Frenchie inquiring about refund etc... and they were very helpful!!!  have you followed up on this?   I think it's very important to be satisfied!!  So don't just let this go, get your money back and get the hair you paid for.   Keep us posted girl!  Smile
Current Install: European hair two rows triple wefted on bottom double wefted on top, with Protac
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skinnieminnie View Drop Down
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Points: 20 		Post Options Post Options   Thanks (0) Thanks(0)   Quote skinnieminnie Quote  Post ReplyReply Direct Link To This Post Posted: October 17 2006 at 7:48pm
hey Rocket.  I just got an email today.  They were very nice and said no problem on the return.  I feel bad because their customer service is great but the hair was just so, so. 

I still want to try to get some good hair but I'm so gun shy I don't know what to try next.
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Naked Eye View Drop Down
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Joined: October 18 2005
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I ordered from hairandextensions.com, although I was a little off with the curl patterned, this hair is beautiful! It's holding up amazingly well through washings. And it wasn't so expensive either!

I'm sorry to hear you have had such bad experience! Don't give up, there is still lots of great hair out there!!

It's good to hear they were nice with the return.
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Rocket22 View Drop Down
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Points: 176 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Rocket22 Quote  Post ReplyReply Direct Link To This Post Posted: October 17 2006 at 9:17pm
Originally posted by skinnieminnie skinnieminnie wrote:

hey Rocket.  I just got an email today.  They were very nice and said no problem on the return.  I feel bad because their customer service is great but the hair was just so, so. 

I still want to try to get some good hair but I'm so gun shy I don't know what to try next.
 
Very Good!!!!   So glad to hear you can return the hair!!!  I called them  today and asked again about their return policy!!! and he stated that they do indeed have a 90 day guarantee!!!!   so get your money and try again somewhere else!!! 
 
What type of hair are you looking for?  what is your texture do you have any pictures? 
Current Install: European hair two rows triple wefted on bottom double wefted on top, with Protac
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