theplatinumhair.com fraud

lladies,,i'm beside myself,,i don't know what to do,,,,i have hesitated to post this nightmare online,,but at this point i'm at a loss,,, back in decemeber i was looking to order 8 lace hair frontals,,but because i didn't have experience ordering from china,i went though a company i found on ebay,,and who i actually purchased one frontal from,, well,,once i recieved that frontal,,i contacted the seller and she assured me she could provide what i needed,, and exactly what in eeded,, virgin hair,natural indian remy,natural body,,, she gave me a price and i paid through paypal,, the first nightmare began when i went to try and highlight the frontal i purhcased off of ebay,,that she assured me could be highlighted,,it didn't lift at all,, it had been previously died,, when i contacted her,,she acted like i didn't know what i was doing,,and thenshe told me that she would have to talk to her supplier,,long story short,,when i finallygot myorder,it was all wrong,,the hair texture was nothing like the original frontal i recieved,,ti was a ratty mess,,and i had paid over 1000 dollars,,and i literally broke down in tears,because i had ladies waiting for these frontals,,and there was no way iwas going to give these to them,,, when i contacted her ,,at first she said she just wanted to be over with the ordeal and she would refund me,but then she changed her mind and said,she wanted one more chance,, well,i'm sorry,,this was a nightmare from the start,,andso i contacted her and told her that i just wanted a refund,, she totally has stopped responding to my emails,when i contacted my bank,,they told me to send a delivery confrimation and return the product,, well,,i did,,and she refused delivery,,and i'm at a loss,,,,, apparently paypal debited my checking account,,instead of a credit card,, so now i am going through the paypal  resolution process,but i am unbelievably frustrated that this woman who assured me repeaetedly that she would do the right thing and she was adamant that she could provide what i needed,,and the fact that her supplier didn't provide her with what ineeded,,instead of dealing with her supplier,,she is handing me the bag of goods,,and im out 1300...help!! i don't post companies names lightly,but this is really the most nightmare situation,,it's located in stockbridge georgia,i'm in texas,help

Edited by kaylahou - January 16 2007 at 8:32am

oops,,,  it's  theplatinumhair.com

please please ,,does anybody have any experience with the paypal dispute process,,when it wasn't an ebay transaction..?

You also may want to think about filing a claim, or at least informing her you plan to take action pending the PayPal result.

I had an Issue with Paypal/Ebay.

Definately contact Paypal.....it's an excellent company. When in a dispute they will freeze her account. That alone will make her want to give you your money back!

I have had experience going through diputes with paypal however it was a bit of a different senario - someone had else had made a fredulant purchase with my credit card. I can tell you that they handled it very quickly and very professionally, I called their phone support at about midnight (eastern time) and the person I spoke with was very understanding and really helpful. It was the only false charge on the credit card so it was sort of an odd situation, it wasn't even for a large amount (20 bucks), but he didn't act any differently than if it was thousands of dollars. Anyway, they are a good company and should be willing to work with you. I would advise calling them rather than contacting them by e-mail, the number for disputes is on their website.