QuoteReplyTopic: Question About WickedHairCo.com Posted: November 27 2007 at 3:35pm
I don't know if this is the right forum to post this in, but I ordered from www.wickedhairco.com about two weeks ago, after doing a lot of research as to where to find the best clip-in hair extensions. Well I never received a tracking number/order status update, they aren't answering emails, and every time I call them, I get their answering machine. I left a message a week ago and assumed they'd taken off for the Thanksgiving Holiday, but now that it's over, I still haven't heard a thing.
What I'm wondering is if anybody has ordered from them in the past few weeks, or if this has ever happened to anyone else with this company?
sherrie215
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I saw really good reviews here and emailed them too. I haven't gotten a response either. I haven't ordered anything from them because I wanted to find out about color matching.
Yeah, I found out about the website through this board and it seemed awesome. Thanks for the tip of the owner's forum user name, but I went to PM her and it said she hasn't logged in since the 13th. I hope everything is alright.
sherrie215
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I'm so happy to hear someone else is having the same problem I am. I have been reading a lot of the forums trying to find out where to get quality clip ins. I've seen lots of great things about wickedhairco so I ordered my clip ins on Nov. 4th. Today is Dec. 1 and I still haven't received my order. I have left messages and sent emails but I don't get any response! I just wanted an update. I waited 7 business days before I contacted them just as their website had requested. All I get is voicemail and nothing back from email. I feel like all I can do at this point is post this for anyone else that may be thinking about ordering from wickedhairco and contact my credit card company and dispute the charge. I wouldn't have done this if I had received at least an email but the only email I received was on Nov. 7th that my order had been shipped.
malibu
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I don't know who you think I am. I'm new to this board. As for saying I'm happy to hear this, that is not what I meant. I meant that I thought I was the only one to have this happen to me. Like I said before, I ordered from her because I had read such great things about her product. I don't know her or anyone else around here. I was just going off what I read on the boards. I certainly hope she is okay. I only wanted a response to my emails and voicemail. I even suggested in my email that maybe she could send me another set with a tracking number. I don't think I'm wrong here! I paid for a product, she emailed me the item had been shipped and I still haven't received anything. She doesn't respond to emails...what would you do or think? I don't appreciate you attacking me as if I enjoy this. I was excited to get my clip ins. My mom was coming in town for Thanksgiving...so everyday I ran to my mailbox thinking I would get them before the holiday. And just so you know, as of today, I haven't called my credit card company yet. I am giving her a chance to respond or make it right.
malibu
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oh*so*sassy of wicked hair co. is very ill. Her and her son have both been hospitalized. She is home and recovering but sounds like she has a ways to go. She is trying right now to sort through the customer issues.
She is a very nice lady and I have faith that she will resolve the issues at hand. She has always had a great business reputation, just a very unfortunate bout of bad luck and ill health lately.
Best wishes to oh*so*sassy, I hope you and your son recover from your illness and get well very soon.
If not please try contacting her again. She was in the hosital, so that may be why you didnt get responses...I dont know. I just want to help if you are one of her customers
Hi Sherrie. I emailed her on Wednesday. I really appreciate your help. I had seen on your forum as well that she had a great product. After reading it both forums I decided I would order. I really hope she gets well and I understand when someone is sick. I just didn't know and since I had tried to contact her several times and then read it happened to someone else, I was getting concerned. I won't do anything until I hear from her.
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I'm sure no harm was intended. It's just that when several newbies post their first posts to the same topic, especially one that appears to be linked to a forum whose members are known to use different usernames where they were complaining about the selfsame vendor, it can appear to be very suspicious.
I'm really sorry to hear that she's ill... that's terrible and I hope she feels better real soon. Unfortunately, a few days ago I canceled my order with her through email, politely but I suppose a little curtly. I'm going to PM her again to make sure I didn't sound rude. Thanks to everyone for the updated info and for answering my questions.
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