Chiku, i paid $140.00 for the hair and i ordered 18" the regular u shaped tips. The bonds were terrible, the hair itself was nice. To MsHoney yes i returned her money for the hair only as i felt my time was worth something for the rest of the little bit of down payment. So all is well.
hairgirl1
Ms.Honey
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Joined: December 12 2006
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if you went to a Mercedes dealer, picked out a brand new never driven car from their catalog in pristine condition and upon delivery they tell you that the engine and transmission aren't working and there's a dent in the side. Then they explain to you that they'll give you a refund for them but you can not return the car because they've already paid for the rust proofing and the transporting fees and they feel that they should get paid for the work they've done. Would you say," You know, I can understand your point completely" or would you say," I paid for a new car, you told me I was getting a new car eventhough the damage wasn't your or my fault, I want all of my mother*&%^% money back THIS IS NOT WHAT I PAID FOR"?
ALL EYES ON ME
GettinLengthy
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Well it's probably been almost a year since I was on here and I'm so glad that I came back to this site. I also used the clear fusions chips from Yourhairshop.com and had the same problem on my last two clients. I used them because Kristin always uses them on my hair and I have no problem, they don't turn white and flaky at all and I don't have any shedding. I actually had to remove almost all of my clients bonds and redo them with the origninal gold fusion chips that I used previously. Not only did I not charge them to redo their hair but I ended up paying for all the hair to replace the hair that had shed. I actually didn't even except a tip because I feel that since the customer is paying alot of money to have extensions put in then I want them to be happy with the job, and I'm not happy unless the customer is happy. On both customers it was several weeks before they called to let me know that they had a ton of shedding. The bonds were not turning white as I installed them.This is a bond problem not a hair problem. I discussed this problem with Kristin and she doesn't know what the problem is. I just can't figure it out because like I said, when Kristin does my hair she does a fantastic job. I hate to hear that people don't want to purchase products from her because she has been nothing but professional and really helpful, and I wouldn't question her integrity due to the fact that I have purchased all my supplies from her for the past two years and never had a problem. She has so much experience in the business. If you want to protect your reputation then I would suggest paying your client back the entire amount that she paid. I know it's a bummer but it will be worth it in the long run. It's better to have somebody say "well, there was a problem but the stylist did what she needed to rectify the problem". Good luck!
Not only did I not charge them to redo their hair but I ended up paying for all the hair to replace the hair that had shed. I actually didn't even except a tip because I feel that since the customer is paying alot of money to have extensions put in then I want them to be happy with the job, and I'm not happy unless the customer is happy. If you want to protect your reputation then I would suggest paying your client back the entire amount that she paid. I know it's a bummer but it will be worth it in the long run. It's better to have somebody say "well, there was a problem but the stylist did what she needed to rectify the problem". Good luck!
i couldnt agree with you more, sounds like you are a true professional!!!
if the client wasnt happy with the hair or install, your time has nothing to do with her paying for it. Sometimes, you have to give up your time to insure the client stays happy.
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GettinLengthy wrote: