Hi there Laura, yes that's the person, she seems to be a right nasty woman. A girl who comes on the board also rang her up to buy some hair from her and she was asking about the different grades that her hair came in and she got dead nasty about it. That's customer service for you lol. Glad you like your hair. I'm doing Sarah's hair today who were on about x
Oh my God, that's dreadful. It looks so sore the poor thing. I do say fair play to her for informing others though.
I too did a day's training with zero hair experience. It's one thing to learn the art but another thing to master it so being Miss Meticulous, I practiced and practiced until my arms almost fell off. Virtually everyone I knew had hair extensions at some point and I spent the best part of four months gaining experience before I even considered going loose on the public. I read and researched on this forum and the internet, tried and tested hair and products and only then, when I felt remotely confident, did I even think about advertising.
I possibly over-compensated but due to my lack of knowledge I wasn't about to destroy anyones hair!
As a result I felt far more confident when I started and equally confident that I wasn't going to inflict any damage.
The problem is that these people learnt the art and get going straight away thinking that it's easy. I think it's appalling and I hope they get stung. It's so unfair when the rest of us are running a fair and honest business to have people like that create a bad reputation and put people off extensions for life.
I've recently had 2 clients who are the result of bad extensionists. They have come to me with poor extensions and their extensionists (?) have failed to answer their calls or return their emails. One of them was a post-chemo patient having extensions for the first time. She paid just under �200 for 'three month extensions' and couldn't understand why they fell out in the first wash. Probably because they were glued with liquid gold by the weft??
Suffice to say the extensionist never answered her calls.
I find it absolutely disgusting.
Sorry if that was a rant but I feel really stongly about this as I know we all do.
Let's hope the trainer steps in and does something. Though I pose the question, how do you teach someone to install extensions that badly?
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