QuoteReplyTopic: Grrr!!!! A cheeky email i have just rcvd. Posted: July 07 2005 at 5:36pm
This one surprised me and is a bit out the blue, heres what someone sent me......(him in red / me in pink - removed name for data protection purposes)
You claim that your adhesive is Keratin.
This is a false claim that leaves you vulnerable to a Trading Standards prosecution.
If you buy this in as Keratin and rely on your suppliers - not good enough for Trading Standards.
If you do buy it in then ask for verification in writing from your supplier - you wont get it.
Regrettably, the hair extension industry is blighted by those who seek to exploit its lack of regulation.
We will monitor your ads closely and then make a purchase of your Keratin.
We will then take a copy of your ad, your goods and a chemical analysis - doubtless proving that yours is a standard industrial glue falsely described as a special product for the extension industry - and forward them to your local trading standards office.
We will also complain to Ebay - committed to stop this sort of thing.
We have achieved the UK No.1 position by doing it right. We are keen to do what we can to stop innocent members of the public being duped into buying falsely described products and inevitably blighting the industry as a conseuence of the inevitable problems.
May I plead with you to revisit the descriptions used by you on your website.
Please work with us to stop these practices. You can only benefit.
P**** ******y
Racoon international.
MY REPLY...
Dear Mr *******y,
At Lacy Locks we are commited to customer service along with supplying our customers with a large selection of hair extensions products and accesories at competetive prices. We appreciate and welcome any new comments from our customers who feel they may have a suggestion that may improve our services to our customers. In order for us to review your comment, please specify the advert in which you refer to so we can review your comment.
Kindest Regards,
Shelly (Customer care)
Lacy Locks
HIS NEXT EMAIL.....
On your website...
P**** ******y
MY REPLY.......
Dear Mr *******y,
With regards to your email, we do purchase Hair extension adhesive sticks which are described as "Keratin sticks" by one of our reputable suppliers. Your email says "
You claim that your adhesive is Keratin.
This is a false claim that leaves you vulnerable to a Trading Standards prosecution.
If you buy this in as Keratin and rely on your suppliers - not good enough for Trading Standards.
If you do buy it in then ask for verification in writing from your supplier - you wont get it.
Regrettably, the hair extension industry is blighted by those who seek to exploit its lack of regulation.
We will monitor your ads closely and then make a purchase of your Keratin.
We will then take a copy of your ad, your goods and a chemical analysis - doubtless proving that yours is a standard industrial glue falsely described as a special product for the extension industry - and forward them to your local trading standards office.
We will also complain to Ebay - committed to stop this sort of thing.
We have achieved the UK No.1 position by doing it right. We are keen to do what we can to stop innocent members of the public being duped into buying falsely described products and inevitably blighting the industry as a conseuence of the inevitable problems.
May I plead with you to revisit the descriptions used by you on your website.
Please work with us to stop these practices. You can only benefit.
P**** *******y
Racoon international." We will ammend our description of our hair extensions adhesive pending a full investigation as you suggest and take this matter very seriously. We will also seek legal assistance into your accusation and refer any comments onto our Racoon International Representetive who we currently deal with.
Thank you for your comments,
Shelly (Customer service)
Lacy Locks
OH, AND I ALSO ADDED THIS EMAIL....
Dear Mr *******,
We refer to your email of 7th June and in particular your comment of "We will then take a copy of your ad, your goods and a chemical analysis " May we remind you that the Lacy Locks site is in fact protected by copyright and we strictly prohibit any copying of any images from our site without our authority and ask that you do not copy any of our images which will be breaking copyright which may result in a prosecution.
Without Prejudice,
Customer care
Lacy Locks
Hey whats this persons problem picking on little-ol-me. He has never purchased anything from me before and i very much doubt he's from Raccon, going on the email address it came from.
I buy my sticks as Keratin so i then advertise them as being that. I do know of a few people who sell glue sticks (as in hardwear sticks) and claim they are for extensions so i wonder if i should pass their details to this smart ass. One things for sure, i will speak to my Raccon Rep about this who i have a good relationship with.
How very rude of him! i think he's scared of the competition. i know not of any professional who would TELL You he was going to buy your product to get a chemical analysis to then try and sue you!
What a joke! I will let you all know his reponse. I'll be calling Racoon tomorrow to ask them about this. By all means let him test any product but if anyone contacts me then i will refer them straight onto my supplier (who is infact reputable) as they are the ones manufacturing and selling my adhesive to me as Keratin. What an ass! and what a funny email address it came from too!
he's just tryn to scare you keep doing what your doing.. hes fool of sh*t.. that what your next email needs to be your full of sh*t go f**k yourself.. just keep sending him that..
Kris
sherrie215
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Thanks Cherry for the link but i can almost guarantee that Racoon International will almost certainly trace this person as in the Uk it is an offence under the Trade Descriptions act for someone to faulsly act as another company like Racoon.
Here in the U.S., criminal impersonation is where someone falsely assumes the identity of a person or company with the intent to gain a benefit. If this is who I think it is, that benefit would obviously be money since you are both selling a product in "competition" with the other.
If you truly want this nonsense to stop, see an attorney. Seriously.
Well, turns out this is not "You know who" and it is infact apparently P *******y (the owner of Racoon) who i have verified through my Racoon Contact. He is apparently on a quest with his lawyer and ebay to stop everyone advertising that they have keratin for hair extensions.
Now i find his comments very offensive as he is dissing my product and defining my character. (amm you hit the nail on the head!) as he has never tried any of my products yet is confident he can critize them.
Here's his response to me last emails (above)
We are not intimidated by threats.
I think you'll find that sending a copy of your ad to Trading Standards will not breach copyright. Your images are irrelevant, its the words you use to describe your goods that will matter to them.
I have explained to you what we plan to do. If you want to get your lawyer to contact us then fine. We are happy to explain why we challenge descriptions that are false or misleading and designed, in our view to gain an unfair competitive advantage.
The first thing your lawyer will say to you is, 'well, is it Keratin or isnt it....'
What will you say to that question?
You'll have to justify your claim to them first.
Contact details are on our website.
P *******y
AND MY RESPONSE NOW...
Dear Mr *******y,
We have spoken to the General Manager at Racoon who explained your quest in more details to us. We at Lacy Locks can confirm that we have also seen some adverts on ebay which we feel are inappropriate ie, 1 company we almost have evidence that they are infact buying hardwear glue and saying it is their brand and is for extensions which is downright outrageous. We have also spoken to our supplier re- your comment who still insist our hair extensions adhesive is for extensions which is entierly out of our hands as we buy their products in good faith. We only use reputable companies like yourself and am sure you will have heard of all our suppliers.
We found your comment very prejudice however can now see that you have customer care in mind and have been able to verify you of being a Racoon Source. As we said earlier, Lacy Locks will change the description of our adhesive at your request pending further investigation. We ask if their is anything else we can do to assist you to stop people intentially abusing the Trade Description Act by conciously miss-selling goods?
We look forward to hearig from you re- this?
Kindest Regards,
Shelly (Customer Care)
Lacy Locks
I had spoken to Eva, the general manager at Racoon, who confirms that P Holloway is Racoon's owner and he has been emailing everyone on ebay who sell the glue.
Doe you think from his last email that he's still going to buy my glue to test it even after i change the description?
he hasn't once mentioned he is bothered about the clients hair being damaged, he did however mention that lacy locks have a 'competative advantage' over his company.
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Good Lord....Is this a CUT THROAT industry or what? First of all why does he assume that everyone on ebay is selling falsly advertised keratin sticks? He is threatening everyone who sells the keratin sticks. Sounds more like intimidation to me. What an ass. And yes this is more about intimidating people into not selling the product and giving him a competitve advantage than it is about him being concerned about dmage to peoples hair. Again....what an ass
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she's got nothing better to do with her time! She won't be saying that when Racoon sorts her out! 
